Zaakirah Y.
1/5
I really was not trying to write a negative review but I’m a loyal customer to this company especially this specific location and I’ve had enough. If it’s not the little girl upfront, who’s too busy being on her phone while she’s taking orders, she’s always getting short with an attitude. She clearly doesn’t know the menu and how things work. I asked for a side of wet ranch and she was too busy texting on her phone so when I repeated myself, she caught an attitude and said “I already heard you”. I stated to her, “well you didn’t say anything”. She proceeded to hand me a a damn ranch from the refrigerator. I said no ma’am the wet ranch that goes on the wings, not the dipping sauce. She said the dipping cup ranch is the ranch that goes on the wings. I said no I’ve been eating at this company for years the wet ranch sauce that goes on the wings is completely different from the dipping sauce in the refrigerator. She didn’t believe me so she proceeded to go back and speak Spanish to the worker in the kitchen asking him if the dipping sauce was the wing sauce or do you use another sauce. He proceeded to hand her the correct side of wet ranch sauce that goes on the wings. She caught a whole attitude got short with me just to be loud and wrong but that’s just one incident out of many. She just has a nasty demeanor and it’s always getting short with folks. I put up with that long enough, but I went in yesterday and the white man at the register also doesn’t know what he’s doing. He ran my order up wrong and tried to give me dried ranch instead of wet ranch. I kindly corrected him, no upset. But then when he handed me my wings because I had also gotten half hot teriyaki instead of hot teriyaki wings he handed me regular teriyaki. So I proceeded to ask him to take it back to the kitchen and have them re-dip it with the correct hot teriyaki sauce. He brought the Food back to me and it was literally double layered with a top layer of buffalo sauce. Of course I complain because I did not order buffalo wings. He proceeded to tell me that’s how they make the wings. Proceeded to tell him there is absolutely no way that this is correct. I’ve been coming to this place for over five Years.. this is not how they make the hot teriyaki sauce and if so, it wasn’t properly mixed putting my wings to teriyaki sauce and layering it with buffalo sauce. You can’t even taste the teriyaki because the buffalo over powers the wings and I don’t like buffalo wings. He proceeded to catch an attitude when I told him he can throw them away. He said no I’m not gonna throw them away I’m not gonna waste food. I’ll just give them to somebody. I know I said well that’s not my problem. He proceeded to take my food back to the kitchen and the Mexicans began laughing and complaining about the incorrectness of my order not only that but they took fries off of my plate. I know this because I had already salted my fries prior with seasoning salt and when I came back, there was less fries, and the seasoning of the fries was all mixed into the fries as if the Mexicans was trying to cover up the fact that he removed food from my plate. To punish me, they removed fries off of my plate. The cashier began to be apologetic, but I was at that point not hearing it because he had already caught an attitude after being again loud and wrong. I asked him is the guy back there knew and he said yes I usually am a lot more patient with people who are handling my food, but these people clearly didn’t know what they were doing. I was better off, going to the kitchen and making my own plate. I already knew this was going to be a terrible experience when I tried to call prior to place the order, but the phone was so static and I tried to tell the gentleman at the cashier that the phone static was so loud I couldn’t hear anything he was saying and he was getting short. I can guarantee you I would not be coming back to this location, unprofessional & the people the staffing have no idea what they are doing. I’ll be back to the regular headquarters because they never get my order wrong
