Tideline Palm Beach Ocean Resort and Spa - Palm Beach, Florida

Jordan A.

We just spent the weekend at Tideline Palm Beach Resort and it was honestly one of the best stays we’ve had in a long time. Everything from the food to the service to the views was so special.
Chef Emiliano is on a completely different level — every meal was unreal. We didn’t leave the resort once because the food was that good and there were so many options we wanted to try.
The overall service made the biggest difference. Eduardo, the food & bev manager, was so genuine and welcoming — he made us feel truly taken care of in a way you don’t get at most resorts. At the pool and beach, Isaiah went above and beyond the entire time. He worked so hard and made sure everything was perfect for us. Little moments of hospitality like that were everywhere.
Our oceanfront room was stunning. The balcony was perfect and we watched the sunrise every morning — it’s the kind of room you never want to leave. And being steps from the beach made it feel like the perfect staycation.

Behind the scenes, Cassandra took care of so many details to make everything flow so seamlessly.
Another highlight was the spa. It truly one of the best massages and facials I’ve had in so long. Such a relaxing, rejuvenating experience.
We left already talking about when we’re coming back. We’ll be telling all our friends and family — this place is a gem.

krisandwendys

I had the most relaxing time dining and having cocktails with a friend on the hotel patio. There was a remarkable singer ( Leslie Rich) who created the BEST ambiance for the guests. We sat on comfy couches around a fire table by the ocean as we listened to soothing songs by the most engaging musician. |Perfect evening!!!!|Comfortable, welcoming staff, nature and live sweet music. |This bespoke combination of music and nature is a local treasure.

pretzel124

I have stayed at Tideline dozens of times over 10 years, and am happy to say that it has finally reached its potential! Guest Experience Manager Ramon Benitez was such a welcome presence at check in, and he set the tone for my 4 day stay. There is no better view on the island than Tideline’s oceanfront balcony! Loved every second of Palm Beachy luxury from sunrise to dark. The new restaurant, Amalfi, is classy and delicious. Frank was my server and he helped me choose the perfect Italian dinner and cocktails. He is not only knowledgeable of all the food and beverages that Tideline has to offer, but is extremely likable and professional. I have known him for years at Tideline. There was live entertainment on the oceanfront patio Thursday night and it was warm with a gentle breeze, strung lights, and the most beautiful singer giving us her all for several hours. I learned she is local and I’m so glad Tideline found her- please make Leslie Rich a common theme this season! She has the voice of an angel and put on such a classy performance, taking requests as she sang under the stars. It was, without a doubt, the best night I have ever experienced at Tideline. Thank you for stepping up your game in Palm Beach! Isaiah at the beach was also excellent. I’m loving the whole new look and feel Tideline and I’ll be back again soon!

Camille W.

Nonexistent, indifferent service - we sat and waited 20 minutes for someone to acknowledge us in restaurant - my husband finally had to go into the bar asking if anyone works there and if we can please have a menu? Employees just standing around - server comes out with a water pitcher, never comes to our table, still no "hello," let alone a menu or an interest in taking our order. We politely asked again if we could place an order? Finally we just got up and left. What a shame, it's a lovely view - it you are going to charge these prices, get your act together and teach some basic customer service to your employees, or just close the restaurant.

SiteCer

I am here now and this hotel is a huge disappointment. I am here for work so the choice was made for me. The showers I've taken have been luke warm at best. I've had problems with my key cards not working, twice. I waited at their restaurant for 30 minutes this morning and finally went to the front desk to ask it the restaurant was open and was told I had to order there, at the front desk, which was weird. This is an old building with only two elevators, one of them is currently out of service, and it is very slow. The only one of the issues that the front desk isn't aware of, which I will mention tomorrow, is the lack of hot water. The bed is ok. The closet is very small and not long enough to have a dress hang in it. I am not a fan of the layout of the bathroom and find it very small. They could have made the rooms slightly smaller to make the bathroom bigger. I haven't used it but I also find it strange that the pool is essentially in their parking lot. This is not a good value at all. Some staff have been good to deal with while others have been ok. I won't stay here again.

Q566CRjessicac

We got the day room (check in 9am, checkout 5pm), and it was definitely worth it. We had a great stay-cation. The resort itself is nice, trendy, clean, the hotel staff were all really friendly. We just had a great time overall.

Zoe

This hotel was conveniently located on the beach. At check in there was a long line with only one person working. We had reserved an ocean view room and you had to go in the balcony and lean over to see the ocean. Don’t waste your money on it. It’s not worth it at all. There was only one elevator working the entire weekend and it was super slow. The pool is in front of the hotel so you have to walk past the valet to get to it which was disappointing. The room only had one outlet near a mirror so if you are getting ready you can’t use the other mirror. The food was super expensive and took forever to get to you. 10 dollars for a coffee is absurd. The employees were all very nice it’s not their fault the place is understaffed.

Jennifer L.

I had several problems at this property. My key card deactivated twice and was never near anything that would deactivate it. The building is old and only has two elevators but one of them was out of service and the other was very slow. I waited at their restaurant for 30 minutes before going to the front desk where I was told I had to order there - that was weird. But the worst part was the lack of hot water. Most showers were barely lukewarm. I complained and was moved to a different room though the problem did not go away. I finally complained to a manager about the lack of hot water and that helped bit it never should have been an issue. You could turn the hot water on full blast in the bathroom sink and never need to turn the cold water on and it still wouldn't get hot. This is not a good value for the money. I did not choose this hotel, it was selected as part of a local conference. I would not recommend it or choose it personally.