The Westin Birmingham - Birmingham, Alabama

Paul-Valerie G

Great hotel and location. Right downtown with plenty of restaurants around it. Friendly staff. Easy check in.||Room was nice and comfortable. Beds and pillows were good. Water pressure was a bit lacking. ||Pool area was lovely sans the small pool. The pics on Marriott’s website were a bit deceiving but at this point that’s our fault. Very nice rooftop area, but the pool films up quick when it’s that small. ||We enjoyed our stay……

Diane Williams

I had a awful experience at this hotel.
My first room had nasty mattress.
I requested to be moved and the second room had blood on the side of the tub . The entire time I was there the blood stayed on the tub. The sheets had holes in it. It was like I was in a twilight motel for truckers.
The room just felt and smelled terrible.
I was there for a job conference and just dealt with it but wanted to sleep in my car.
I would not recommend this place unless they get a total remodel.

christian sanchez

We arrived in Birmingham after a long trip from Florida and needed a place to rest. I searched for the best hotel in town and found The Westin on Google.

Initially, the rate I was quoted was $209 per room. I booked two rooms: one for my kids and another for me, my wife, and our two-year-old. However, the final charges came to $248.58 and $287.58, significantly higher than the quoted rate. Online, these same rooms were advertised for $190 each.

On the night we arrived, we left our belongings in the rooms, went to eat, and came back to sleep. Before going to bed, I set the thermostat in both rooms to 71 degrees Fahrenheit. However, the temperature in our king-size room (room 434) dropped to 65 degrees by 2:00 AM. We were freezing!

I called downstairs to inquire about operating the thermostat, and the response was that they would need to send an engineer to the room. This never happened. The following morning, after a terrible night's sleep, I called again at 8:00 AM. The manager didn't arrive until 1:00 PM.

After explaining the situation, I expected her to adjust my bill. Instead, I was charged the full $209 for one room and $287.58 for the other.

I don't understand why your hotel is so expensive. The rooms are no better than average, and in fact, the TV controls and air conditioning didn't work. The customer service was also terrible. To make matters worse, when I went to breakfast (which I had to pay for separately), they didn't even have fresh eggs!

Overall, the hotel was bad, the food was terrible, and the service was abysmal. why this hotel is more expensive than a Motel 8?

Max Houck

I've stayed at worse Marriott properties but this is the worst Westin I've stayed at. My room was fine, a bit worn, with some fixture issues (the shower handle kept turning), but otherwise acceptable; of all the hotels I've stayed in, this was one of them. The BIG issue is, there's nowhere to eat. The hotel has a pricey steak place (10oz filet = $60+) but that's it; there's a poorly run but pleasant looking coffee shop off the lobby. Across the street is a Brazilian steak house ($52), down the block a very unauthentic Mexican place, and a sports bar with a sub 4 star rating. Oh, and a Subway. That's it. You're wedged between the highway and a sports stadium (if you get a room facing it, move: The bright lights are on all night and the noise from whatever the event was overwhelmed my TV). I had to explain to the lobby bartender that a dry martini meant LESS vermouth, not more and that a vodka soda was not a vodka tonic. 😐

Dan Thibeault

The beds were lumpy and very hard! The pillows were great! The cracks along the walls, like where tile from floor met wall had cracks and broken caulking. Soap dispensers were empty and never refilled while I was there for 4 days. Towels were like drying with 80 grit sandpaper. Pool was closed in the middle of summer for “maintenance” but never once saw anyone doing anything with it i.e. cleaning, fixing etc. overall experience was ok. Not great and not bad. For the money it wasn’t worth it for me. I’d choose somewhere else to go.

ej

The hotel front desk staff are not very responsive and seem like they do not really want to be there. A coworker of mine waited for 5 minutes while one of the front desk staff was on their phone slightly hidden in the back office with the front desk unattended.

The self parking situation is ridiculous. To park properly you would have to park on the 5th floor. To get to your room you would then have to take an elevator down to the second floor, then walk across the bridge to take what seems to be only one operational elevator(at the time I was there).

I do not believe I can fault the hotel for the toiletries on the shower floor upon my arrival, but still not a good look.

Luanna77

The Westin would have received a four out of five except for two reasons: their buffet is expensive, if you only want something light or have a child, they didn’t make up our room two days in a row, even after we complained the first day. The other couple we were with had the same experience. Here is my advice to the owners, if you don’t have enough help to provide great customer service, don’t rent out all the rooms. The location is good, the shampoos etc. were nice and the staff was friendly, but they apparently are not being provided with the right tools for the experience we expected from a Westin. In the spirit of transparency I asked that we be comped our parking and we were, but would rather have come in to our room after a long day and had the beds made and fresh towels.

Julien Estopado

We were going on a road trip and stopped by at this hotel for the night 6/30. Service was great! The restaurant had great food! The thing is the shower in our room was leaking (a little bit) and also my fiancé got bug bites on his neck, elbow and back that we noticed the next day! So overall not a great experience!