SureStay Plus by Best Western Edmond - Edmond, Oklahoma

Corey B.

This place has gone downhill, real bad. We have stayed here numerous times. This time is stunk when we walked in. It isn’t clean like it use to be. In the middle of the night there was a kid running up and down the hallway. Shortly after that there were people in the parking lot fighting. We will never stay here again. Oh yeah and all the safety violations in the room itself. Broken outlet covers, stains that look like blood on the wall. This place is terrible, pay more and stay home where else. We definitely will be paying more elsewhere and never come back here again. It also smelled like cigarettes as soon as u walked up the stairs as well and this is suppose to be a 100% non smoking facility.

Isaac M.

Possibly the worst hotel. Stayed only one night and had to cancel all my other nights.
The area was so bad I had a driving around blaring music. The room stinks so bad I had to bring febrezze up to the room. Towels had dirt on them from previous people. So if you want a cheap hotel and cost you sleep. I would recommend this place. But go spend more else where.

Heather G.

This is the worst place to stay! When I walked in the front door I should have turned around and walked out! It smelled so bad it was the worst thing I ever smelled! I went to walk up the stairs to the room thinking it wouldn’t be that bad it was late I hadn’t slept in 2 days and needed to just sleep. The stairs looked like they hadn’t been cleaned in MONTHS! I walked in my room and it still smelled! I called my husband on FaceTime and was so upset I was showing him how nasty it was not thinking I needed proof to get a refund. The bathroom soaps were half used, nasty grease/oil in the shower walls looked like it hadn’t been cleaned in a while. I’m not from this area and I needed a place close to the hospital. I’m not sure how a place like this can lie. Of course they told the people to clean and then they took a video for “proof” that it was clean. Stupid me thinking wrong people of a business would do the right thing!

Since you aren’t allowed to reply to their “copy and paste to every review” reply I’m editing my post!

I will never stay at this hotel again, or any place with the name attached to it! It’s so unprofessional that they offered nothing even though I left 5 minutes after check in and never went back because it was nasty! I will also never ever refer anyone to this place. I definitely plan on filing a report on this place!

William

Positive: Clean rooms, good breakfast, courteous staff. Negative: The hallways and other areas of the hotel other than rooms, we're dirty and old. The interior needs repainting and they need to free carpet the hallways.

John D.

OK here's a little story about how it went 👇 got my 🧬 🙃. I came back to the 🏙️ feeling kinda 🐈. Had no job and moved in with moms. Car had exploded just like a 💣!!

Got 1 job then 2, one was ♥️ and one was 💙. Then I had a third I did. This one gave me a shiny 🧢. I got on my 🦶 and walked away hoping to build a life out ⬅️ that day.

I went on a trip and what did I find nothing but 👻 and still has a good time. I brought up a 💝 and ◀️ it with her boss. Little did I know they'd Rob me like Randy Moss!!

I went back down to OKC Future seemed unclear to me. Started reading a book and what do you know, found a way to tackle some ❄️!! Fell in 💕 and to my 🫢 all seems well for the very 🥇 ⌚

The microwave beeped quite a bit. Almost threw me into a fit. TV worked everyday and was just fine for gameday. Had the smoke ⏰ 🎐 🔂 started 📝, trying to be nice. Learned some old ways to 🧠 a lot. Get up here quick, I like you a lot!! 😘 😎 🤠

Love,

John Driskill

Love you Zendaya,

John Driskill

Travis R.

Really strange interactions with front desk. After quoting a price and being unable to answer any questions at all on his own, after the discount we asked about, he _upped_ the price. It wouldn't have been so bad if he hadn't tried to gaslight me. I really recommend Best Western improve their staff training here.

Daniel J.

Disgusting, awful establishment, inside and out. Booked a room for two weeks, and those two weeks were an unending nightmare.

Breakfast was inedible, even for a two star establishment, except for the packaged yogurt and oatmeal. Entire building is in disrepair. Important equipment such as fire control box were left unlocked. Vending machines ate my dollars. Ice machines not operational. Guest laundry room a bloody mess. Flickering/strobing lights which could be a problem for guests with epilepsy.

Customer service non existent. General manager disappeared every time there was a legitimate problem, so most business was handled by young and/or underaged staff. Staff refused to print or email itemized receipts for my two week stay. Housekeeping was kind. And finally, I suffered an injury on the staircase due to the steps not being level. There was no sign or warning. Had it not been for my injury at the hotel, I could’ve forgiven it all. But I was then gaslit by the staff about my injury, and for me, that was the last straw. I unfortunately had to get my legal team involved.

So please, for your own sake, stay elsewhere, not here. I’m sure you will regret it. Overpriced and oversaturated with safety hazards, garbage and gaslighting. Not safe for families, children or pets.

1 star all around. Wish I could rate lower.

SureStay by Best Western? More like I’mSureIWon’tStay by Worst Western.

Blake D.

You get what you pay for it seems, this was the cheapest hotel we could find over the Thanksgiving week and man was the room bad! It had a bad stench that smelled musty/moldy. There were weird stains all over the bathroom walls, floor and a mystery smear near the window that seemed like it was basically a screen since it did nothing to keep the cold air out. The shower would not drain properly so after a few minutes we were up to our shins in water. We had no interaction with staff aside from checking in so nothing to complain about there. So if you’re looking for the cheapest of the cheap beware.

Location is good though if you need anything, down the street is a 7/11 and little restaurant.