SJ R.
I wanted somewhere we could lay our heads for the night that accepted pets (specifically a cat) while traveling. Initially, I thought I had contacted the hotel’s reservation call center for the chain. However, upon arriving at the location, I learned I had spoken to someone from a third party located 'anywhere in the world.' I mentioned to the attendant that I assumed I had reached the central reservation center based on the hotel’s website, to which they replied that I had not. Why was this even a topic of discussion you ask? Let me enlighten you. When she gave me the paperwork to sign, I noticed my address was listed as being in DUBAI!! I wondered about that, and she said I could've been calling anyone anywhere to make my reservation and they just put any address which is why she needed my drivers license to correct the address. (Oh lord..warning bells going off inside my head)|Furthermore, due to the photos and reviews featured on the website, I expected to find a decent, clean, safe, and pet-friendly motel where my 12-year-old daughter and I could spend the night. Let me say the website greatly misrepresented the reality. We felt unsafe as the area had individuals that appeared suspicious, the lighting was poor and the overall appearance was not clean. We could not access our room because the door keys did not work, which was the final straw. Since we were placed in one of the rooms furthest from the front desk, I called the front desk to report the key issue. She said I'd need to come back to the front desk. Why she couldn't have sent someone to me is beyond me. We lugged everything back into the car and drove back to the front desk. I expressed my frustration and dissatisfaction to the attendant, and by the way she looked at me seemed not to comprehend or believe my issue with the key. She inquired whether the room had been 'disturbed', to which I reiterated that we couldn’t enter since the keys didn't work! She then asked another staff member to go to the room and confirm whether the keys worked while I stood and waited for her return. And when she did, she confirmed my complaint. Neither of the keys worked. AND to top it off, the staff member said it was a known issue. They'd been having issues with that room and the keys. This was all too much and I decided not to stay. The attendant offered to refund the pet fee but stated she could not reimburse the room charges. I would need to contact the third-party service, which I attempted to do, using the same number from their website. I spoke with someone I barely understood, who informed me that I had called the wrong number (I think that's what they said). Just a horrible, horrible experience! It's surprising that Wyndham lends their good name to this place.
