Starr Pass Golf Suites - Tucson, Arizona

Jennifer ?. P.

The location is superb with fantastic views. Golf course was in excellent condition. Jacuzzi was being refurbished, and the rules in the pool area are strict.
Was given a room with two double beds, for my husband and me, which was inconvenient, and slightly weird.
Make sure you ask for a room with a balcony, otherwise you might not get one.
Havalinas are out and about so don't leave trash lying around outside your room.

Dalyn

While the hotel is a great remote location, has a great view, and friendly staff, there is one problem.

After the first night, we found a bed bug in the bed.
We got couple bites on our lower back, front and hands. It's very very itchy even 5 days later writing about this. It's been very uncomfortable experience and I wish no one has to experience this.

We notified the front desk when we checked out and that they may want to check the bed for them, and that we should send pictures of the bites to them and they would reach back to us.

Two days later, no response. I called the hotel again because I didn't want another guest to get eaten like I did. The front desk was not aware of the issue and said the manager will be made aware and contact us later.

It is now the next day, and nobody has reached out to us. Wasn't looking for a refund, as I just wanted to be sure nobody else experiences the pain of bites all over their body.

If you choose to stay here, then check for bed bugs.

Heath J.

Had the resort booked in Scottsdale but they emailed me 7 days before our stay letting us know they are going to start renovations on the pool. This was the only reason for the stay. They didn't have anything available in Phoenix so they sent me down here. I would avoid this place at any cost. No kitchen, dishes but no way to clean them. It is a glorified hotel room that had no bar or food. Bright side, pool was nice and staff was nice. I feel bad paying owner fees for this place. Would be better off with a complete remodel or burn it and start over.

Sarah C.

If I could rate this place zero stars I would. I booked a casita in March 2024 for a vacation in October 2024. I called the number on my reservation a week before my trip to verify that everything was good for our upcoming stay, which the receptionist stated everything was good to go with the reservation. The next day I started getting emails letting me know my stay has been cancelled SIX DAYS prior to my arrival in Tucson. I got the emails before a phone call was made to me, and I had to wait on hold for 10 minutes until I got through to someone on the reservations line. I was told my stay was cancelled due to construction/renovations on the property. I asked how in the world did they not know the work would affect the reservations with no advanced notice (again I've had this booked since MARCH) and I was told "things change with construction". I was told there was nothing they could do to accommodate the fact they cancelled my stay less than a week that I am flying across the country. I was told there were no other rooms and nothing further they could do for me. Of course, all other hotels in the area are sold out for the football game which is why I booked so far ahead. Absolutely awful experience. Hard 0/10.

Eric

• One (1) day before we arrived, I received a long voice mail message from the property announcing an upcoming renovation of the golf clubhouse, which included closure of the restaurant and bar and other amenities. We had made this reservation through Booking.com three months earlier, and Booking charged us for the full stay in advance. When I called the property and asked why we were not notified earlier, the response was that “we only heard about this from the golf club a week ago.”
• Since we were driving down from Oregon we did not want to scramble and try to change this reservation and book another property elsewhere.
• The room was spacious and clean. The bathroom amenities disappointing (tiny container shampoo for two people for two nights? The coffee was terrible and no creamer was provided – I drove to the clubhouse to get some.
• Even though most hotels these days have you pre-pay your stay, and then also ask for a credit card to put a hold on a security deposit “for possible damages, or having a pet in your room, etc,” the first morning of our stay we had to listen to a small dog barking right next door to us.
• On several occasions wi-fi slowed down or stopped working.

Heidi H.

Buyer beware. Horrible experience. Booked our room in April for our November stay and received a phone call upon landing at the airport on the day of our arrival that our reservation had been cancelled. I thought it was a scam. It was not. Upon arrival at the front desk they handed us a post-it with a number to call for a comparable room. The comparable room was a couple different airport hotels. No thanks. Not comparable. We were planning to stay here along with my in-laws and we were going to share a rental car. Instead, we found a room about 30 minutes north at a resort and had to get our own rental car. We pretty much quadrupled what we were going to spend on this trip. They offered no explanation or anything to make up for it. I’ve traveled quite a bit and have never had anything like this ever happen. Management needs to get things figured out. Based on other Google reviews I read after this trip, it is apparent this happens to people at this property quite a bit. If you book, it might be safer to go through Airbnb or VRBO for a unit.

Elizabeth S.

Do NOT book here! BEWARE BAIT AND SWITCH! These are time-share properties and you will get whichever unit happens to be available the day you check in. I reserved a casita months in advance and called several times ahead to make make sure that was what I was getting. The night before I flew into town, the casita 'suddenly' was not available. They put me in a regular room that literally was stinky and was run down (see photos) with cracked and MOLDY tiles, gross window screens, and runs in the worn and dirty carpet. I hated to even step into the gross shower or walk barefoot in the room.

I complained at the front desk to no avail; after I returned home I spent hours on the phone with Karla, the "Owner Strategy - Wyndham Vacation Clubs Resort Experience Specialist". She promised me vouchers for Wyndham properties to make up for my ruined vacation. But they never came (not a surprise!) and then she ghosted me. Wyndham is completely unapologetic about both my dissatisfaction and the condition of the room.

I never write reviews. But I want everyone to know: DO NOT book here. It was the worst place I've ever stayed. I wish I had booked
at the Marriott up the road!!!

Sunshine Z.

My husband and I recently enjoyed a delightful stay at Golf Pass Suites. Our timeshare unit was spacious and thoughtfully designed, making it an ideal choice for couples seeking relaxation. One of the highlights was the spacious well-equipped kitchen, which allowed us to prepare meals together with ease. However, we would have preferred all of the equipment to be stainless steel pots and pans over Teflon, for health reasons. The large, clean bathrooms, complete with dual sinks, were another plus. While the shower could have been larger, it did not detract significantly from our overall enjoyment. We also love the natural light throughout the unit, including the bathroom and common areas!

The ceiling fan was appreciated during the hot July weather, though another ceiling fan in the bedroom would have been ideal. The air conditioning unit was effective but extremely noisy, which made it challenging to sleep at times. The in-suite laundry facilities were convenient, but we found that the washing machine's performance could use improvement.

The staff at Golf Pass Suites were exceptionally helpful and attentive, which greatly enhanced our experience. We also enjoyed the beautifully landscaped grounds, access to a well-equipped gym, and the nearby hiking trails for outdoor enthusiasts.

Overall, we had a fantastic experience at Golf Pass Suites and eagerly look forward to returning. We highly recommend this property to anyone seeking a relaxing getaway in Tucson!