Starbucks Coffee - Goodyear, Arizona

Crystal T.

The employees were unprofessional and took an excessive amount of time to process my order. I placed my order online and waited for 10 minutes, only to find one of the staff members laughing when I requested that she expedite my order because I was running late for work.

I attempted to call and inquire about her name, and I was informed that both employees are named Makayla, based on my last conversation over the phone. It is disappointing to see individuals with poor customer service skills and no sense of urgency working at Starbucks.

Natalie

This Christmas season, I had the absolute pleasure of visiting Starbucks, and I just have to rave about the incredible experience I had! The store was buzzing with holiday cheer, and despite the hustle and bustle of the busy season, the team was absolutely phenomenal. A special shoutout goes to Isaac and Kyla, who went above and beyond to make everyone feel welcomed and valued.

Isaac greeted every customer with a warm smile and genuine enthusiasm, effortlessly balancing efficiency with friendliness. He made my day brighter with his positive energy and quick wit, even while managing a seemingly endless line of customers. Kyla was just as delightful, crafting each drink with care and precision while making sure the holiday magic shone through. You could tell how much effort she put into making sure every order was perfect.

The whole team worked together seamlessly, tackling the holiday rush with smiles and festive spirits. It was heartwarming to see such dedication and teamwork, especially during one of the busiest times of the year. They didn’t just serve coffee; they created an experience full of warmth and joy.

Merry Christmas to the entire Starbucks team, and a huge thank you to Isaac and Kyla for spreading holiday cheer and working so hard to make everyone’s day a little brighter. Your hard work and kindness didn’t go unnoticed, and I’m so grateful to have started my holiday morning with such a wonderful team. Here’s to you for keeping the Christmas spirit alive, one cup at a time!

Nicole M.

I was at the counter for several minutes and no one took my order. Another customer came in and they helped her. All of the teammates had headsets on. , and seemed distracted. They
didn't seem to care that I waited there for a long time and eventually left. I absolutely hate this company. I haven't bought Starbucks in 2 years. I decided to give Starbucks a try tonight. Never again.

Ronald M.

Regarding a review posted earlier today . It's always interesting to hear from people who don't seem to understand the concept of kindness or the importance of treating service workers with respect especially during the holidays. A big thank you to the staff at Starbucks, including Isaac, who continue to go above and beyond to make sure everyone’s holiday is a little brighter, despite the less-than-gracious customers. Remember, it’s the holiday spirit that counts, not the time of day, and if you’re ever in need of a little extra cheer, there’s always SwissMiss. Wishing everyone the joy of giving especially to those who deserve it most!

Mrs A.

Christmas Day which I understand is a busy day. Store hours said open until 2pm I arrived at 1:25pm when another lady was told she cannot enter because they were so backed up and he wanted to enjoy his holiday too by the supervisor ISAAC on shift. I walked up he told me no more people are being allowed in since they are thirty minutes behind which at the end of the day shouldn’t matter since your open till 2pm. Per Starbucks operation hours it states employees cannot close early just because they choose to even if they are behind ,any changes in hour need to be through proper protocol in advance. If he would gone back to help his team like a supervisor should he would have been able to help out with the orders instead of standing at the door being a GRINCH and shooing people away. His managers name JACKIE believe last name was BROWN. Very poor services especially coming from a supervisor! I will be reaching out to corporate and I’m not big on leaving bad reviews but this really pissed me off how ugly his behavior was and shooing away families with little ones excited to pick up some hot chocolates and coffees.

Leigh A.

I recently switched to this location because my regular Starbucks is closed for renovations, and I’ve been disappointed every single time. My White Chocolate Mocha consistently tastes wrong—like ingredients are missing. I order this drink all over the country, but this is by far the worst I've had. Today, it was especially bad—bitter, with a strange chemical taste and smell. How can they get such a basic drink wrong so often?

Roxanna R. (.

This location is the best one I've visited yet! The staff had excellent customer service and synergized perfectly! The employees greeted the customers as they walked in & said goodbye as we walked out too! Wow, the atmosphere is welcoming and cozy. I will be back & this is my new preferred location for events/meetings. Thank you! 🙏🏽

Cher H.

My twice a day habit always feels worth it when I come to this location! My coffee is consistently perfect and Demi K. gives the best customer service!