Serranos Mexican Grill - Conway, Arkansas

Rebecca B.

Mine and my family’s favorite Mexican restaurant! The food is absolutely amazing! There in house tortillas are the best! The service is great and super friendly! The only change I would suggest is that they hire more servers because they are always packed and there isn’t enough people working. Still the best Mexican restaurant in Conway, by far!!

Shannon D.

This is my second dine visit and I was highly disappointed with the service we received. Our waiter seated us, but I had to ask for chips, salsa, and utensils. I ordered drinks and spinach queso as an appetizer without the menu. The queso dip came out without plates or utensils.
Our waiter was not personable at all. Finally after ordering, our food arrived, our plates were thrown on the table. I was assuming that possibly could have been hot, giving them the benefit of a doubt, however, one of the orders was wrong. I tried to call the waiter to let him know it was wrong, but he kept on walking. So I asked another waiter if he could serve us instead and he agreed.

I was really starting to get irritated not understanding why we were being treated in this manner.

I watched every other family come in, the same waiter sat them down. He was attentive, calmly taking their orders, immediately chips and salsa with silverware were placed on the table. I was puzzled as to why we didn't receive the same service.
The original waiter came back to the table to switch out the order, but it seems as if he had slowed down asking twice if everything was ok, with a totally different attitude. While I received my check, I paid and he patted me on the back. I left a 15 dollar tip for the chef, not the service.
I generally don't write bad reviews but the service was horrible. So much for a pleasant evening dinner. I will not be returning... 👎🏾

Jeff S.

Met our niece who goes to college here for her birthday. We were passing through the area and she recommended this place.
We all enjoyed our various dinners, the staff was polite and service was quick. It was a nice stopover on a road trip and no one had any complaints.

Kyle H.

Bill was 40.68 i left a 20$ tip. Get up this morning check my account to make sure they got the tip. They charged me 60.68 plus a $20 tip. My 40 dollar meal cost me 80$ this is bullshit. I'm sure it's a mistake but it's a bad one. I doubt they stole from me on purpose, but you got to do better when handling people money.
Edit: don't need to call the restaurant, bill was 40.68, I tipped 20.00 was charged 80.68. Not sure what you don't understand about basic math. 40.68 plus 20.00 does not equal 80.68. Perhaps you are calling me a liar, in that case lmk I'll be happy to show you my bank transaction. Your sever either made a mistake and charged me 20.00 more or stole 20.00.

Wyatt M.

It was a very pleasant experience and the food was amazing. This polite boy named Johnny made sure that we were attended to anytime we needed something. 10/10 would recommend. Also on a side note. Give that boy Johnny a raise.

Eric E.

My spot for a great night out. The owner is very kind and generous. The service is always on the move, staying busy, but takes the time out to see about your needs and wants. Great place to eat out if love genuine authentic Hispanic food.

Mezzey

So we decided to order take out for dinner as you can tell one of our fajita nachos was well burnt and the other one was half cooked what is going on with the restaurants here in Conway Arkansas this really sucks my review I'm giving them a zero and I wish I didn't have to give them any stars it's a hard time in life right now times are tough people just don't care anymore about good service and good quality it really sucks because I thought that this was going to be a good restaurant got my hopes up for nothing another waste of my heart or money 🤔🤔

Tom&Pat M.

Met with my Bible study group there. The service was great and we had plenty of seating. Food was delicious, also.