Residence Inn Phoenix Mesa East - Mesa, Arizona

Drew &. A.

We used Residence Inn Phoenix Mesa East for our wedding hotel block, as recommended by our venue, and are so happy we did! We did not end up staying here but had a handful of guests that did. Our guests received discounted pricing up until one month before the big day. The rooms are beautiful and spacious. The included transportation options were SO helpful and much appreciated by both us and our guests. They allowed us to drop off welcome bags for our guests to receive at time of check-in. Communication was easy and straight forward. Highly recommend this hotel for wedding block if you are getting married in the AJ or Mesa area!

John S.

This was a nice hotel. The room we had was quiet, clean, and in good condition. We went in October and at that time of year the pool is shaded by to hotel so it's very comfortable to sit out there even when the temperature is in the 90s. |A few things to be aware of: there is a limited choice of restaurants nearby but there is a Sprouts about a mile away. Also, the exercise room has limited weight lifting equipment, only dumbbells and benches.|Overall, the hotel is good and I would stay there again.

Amanda F.

Nicest residence inn I have ever stayed in - rooms were clean and updated. Only downside is it was pricier than other hotels in the area, probably because of the great quality. Highly recommend as an option if you’re needing to stay in the area!

Christopher M.

Good proximity to Lost Dutchman State Park and easy to get to from Phoenix. Pricing was fair and the rooms were clean and updated. The breakfast was nothing special but I still appreciated that the breakfast was included as most places have done away with that now. Staff was friendly and helpful and overall the hotel was very nice.

David H.

Would have given a 5 star but our heat didn't work in our room. Was offered to change rooms but we were already unpacked and only had one more night. We were able to manage.

Kristin N.

I have received nothing but bad service from this hotel. First, I supplied a credit card form for a reservation and instead of ensuring the reservation was set to that card they just used the one that it was booked online with (which was 2 separate cards). Then trying to get the issue resolved took over 3 weeks as the General Manager would NOT return my calls. I finally was able to have a front desk agent assist me and still to this day I never received a call from the GM.

Then, I went to make another reservation today with the front desk as I had supplied a credit card form for the reservation. The agent made it seem very inconvenient to have to help me and instead of helping me, she put me on hold for over 20 minutes. and when I tried to call back they wouldn't answer.

I was in the industry for 5 years, and this service does not make sense to me. I DO NOT recommend this hotel to anyone simply for the service they have provided.

Scott M.

Service was very bad. The lady at the front desk was rude, and acted like we were an inconvenience for her to speak to us. We will never go back.
The manager did give is some $ refund.

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Positive: Staff Negative: Toilet papar handle was broken. I reported the problem and they never fixed it nor did they clean our room. We advised front desk and had to get our own towels.