Renaissance Phoenix Downtown Hotel - Phoenix, Arizona

Matt M.

This is a great hotel right in the middle of downtown Phoenix.
When I arrived, I got checked in right away and the service was great.
I got upgraded from a regular room to a junior suite because of my Marriott status. That suite was huge.
There is also a nice lounge on the top floor. And on the 5th floor, there's a big pool and there's also a really big outdoor area just to hang out and have gatherings at.

Overall this is a great hotel with great service in a great location.

Chris C.

Rooms are excellent, I had an executive suite; very clean, spacious. Bathrooms were spacious, all appliances are updated.

If I had to complain about anything at all the toilets are super low to the ground, and the water was high; was not comfortable; if you know what I mean.

Lounge on the 19th floor was excellent, breakfast, lunch snacks, and dinner appetizers. Try to water in the machine; excellent. Jordan the young lady who served us the alcohol was extremely accommodating It made the experience great. She’s very attentive to our needs.

They have a little shop and a Starbucks in the hotel. Also a nice restaurant; excellent food.

Michael J.

Older hotel that has been renovated, as a local I can say I have never been here prior to renovation but the lobby is very nice! Nice upgrades to modern amenities in the rooms. My only gripe was that the TV just kept going to a blank screen. Not sure if that was unique to my room or site wide. And did have some noisy neighbors, but that's not the hotels fault, just ask for non adjoining rooms as the doors seem to be very thin. Would stay here again.

Joe C.

Hotel room was very clean and available upon my arrival. There is a hotel bar that has plenty of seating in the lobby as well as a full Starbucks that is open very early. In the basement of the hotel is a convenient FedEx office for business needs. Hotel staff was very friendly and helpful to assist with all needs during the event that we attended there during the week.

In the basement is a speakeasy that had an awesome atmosphere and great drinks.

N_Lisette M.

Beautiful hotel, location is downtown so it is very busy. If you're going because you want a relaxing environment, this is not the place for you. The elevators are small and only allow 6 at a time, so if there is a large group or convention held at the hotel, getting up to your room will be a challenge. They only have valet, no option to self park, so that is another added charge that is quite pricey and again if there are alot of people it takes quite some time to get your car. There are many things to do and see downtown though, so if you can find most things you need within walking distance but if the purpose of your visit requires you to be in places other than downtown it is a bit of a challenge. Beautiful hotel but not my first pick of places to stay.

Callum T.

Just stayed for 5 nights and had a great experience. Check in was quick and smooth, got upgraded due to Marriott status. All of the staff with whom I interacted (front desk, housekeeping, Dust cutter bar, security) were fantastic & the epitome of great hospitality but a few specific call outs below. Rooms were clean and as expected for this hotel.

19th floor lounge has an A+ breakfast buffet and evening hors d'oeuvres were also solid. The lady working in the mornings (Suzi?) was so kind & brightens up the day, a pleasure to talk to.

Gym is not bad for a hotel gym, but hotel guests also have access to EOS fitness (commercial gym - 3 min walk) which was obviously more extensive - nice feature. I didn't use the pool or outdoor common area, they looked so so.

At front desk, Travis and Zoey were friendly and accommodating. They both switched up room assignments to allow me to keep my room when I extended my stay which I really appreciated!

There was an incident where the folks in the room beside me were smoking in the room (weed + cigarettes) and the smoke flowed through our adjoining door so my room smelled awful for most of the night. Keith (security) did a great job handling the situation - he attentively explained what could be done and did everything he could to accommodate. He and Patrick effectively resolved the incident to my satisfaction. Thanks Keith!

Had drinks + food at the bar a few times. All of the staff (Jose + a young lady whose name I did not catch) were friendly and attentive.

kkco83

The hotel was nice, great location, and the staff was very friendly. I took off a star for the rooms because I saw a bug crawling in my shower which resembled a baby cockroach based off of a google search. I let management know so I hope that they don’t have an infestation in such a nice hotel.

Alexa A.

Had a lovely stay for a corporate function. Staff was friendly and room was very clean. The meals served at our breakfast/lunch/dinner were phenomenal! My favorite was the short rib. The bar downstairs is also delicious.

The only downside for me was that the shampoo is rosemary and mint, which I am allergic to mint so I wasn't able to use it. However, the staff did give me bar soaps and the gift shop had shampoo.