Quality Inn Payson - Payson, Arizona

L D.

What a gem we found!!! We absolutely loved this hotel. Michelle at the front desk was absolutely the most pleasant QI employee we've ever met. (And we've met MANY as otr truck drivers)

Our room was such a pleasant surprise. It was HUGE! It even had a stone fireplace. Unfortunately, it was just for show. We felt like we were in a ski lodge. The whole property gave that kind of vibe.
The bed was so comfortable. No stained comforter or hair on sheets. No bugs of any kind. We slept very well.

The bathroom was also nice and clean. I would've preferred the hot water up just a tad. The water pressure was great.
They had a carpeted patio with two chairs to sit on.

Breakfast was in another cool building. They offered the normal breakfast food.

I TOTALLY recommend staying at this place. We wish we could've stayed longer to enjoy a coffee or an adult beverage on the patio, but we had to hit the road. Maybe next time.

Lisa D.

Update: in response to the "manager's" reply to my review... Yes I'm sure I have the right hotel. Lmao. You have all the info you need to resolve this matter. Do it or don't. I'm over this garbage.

Friday November 1st, 2024 at 2pm. The lady working your front desk told me her manager just left for the weekend if she called him to assist me, she would be fired. And there was absolutely nothing she could do to help. Period. Figure out who is giving your customers this information because I guarantee I'm not the only one.

Front desk employees are hampered from providing any sort of simple, logical, decision in any circumstance, without manager approval. Even clearly logical decisions are AGAINST the rules. Decisions based upon common sense. Simple, FREE (ZERO) cost!, common sense decisions are not allowed to be made by employees of this hotel. Not without
manager approval and the manager... you guessed it... is not available... Not now... not in 4 hours. And she is not allowed to call him or she will get fired. She literally said that. Anyway. Do what you want but don't say I didn't want you.

gizandnat

Stayed for 1 night only. First (deluxe room) had a lot of food in the fridge, so they gave us a 2nd room, (right next door!) which ended up having a ton of pet hair as well as some human hair across the bedding under the pillows which made us want to leave entirely, but it was 9:00 at night by then. So we gathered our stuff up ‘again’ and they gave us a 3rd room which was on a different side of the building. We knew we didn’t want the same housekeeper. It was ok, (dim and gloomy) but this hotel looks better from the highway. So many repairs not made and not updated one bit. After all the inconvenience of moving twice they only discounted $60. To me the room wasn’t worth more the $60 or $70 to begin with. Will never stay there again. If I hadn’t deleted photos that were showed to the front desk I’d be adding them all right now. Would have helped future travelers.

Jergan V. S.

The hotel was easily accessible, no trouble getting to and into my room. The rooms were clean, large, and had plenty of comforts. I especially enjoyed the deep bath. I am a big guy and for me to fit my body in the water was an enjoyment.

Breakfast in the morning was satisfying. They have something for everyone. Eggs were a little bland. But I assume they give you seasonings and sauce to spice it up. Lots of juice, tea, coffee, and milk. A waffle machine and cereal for kids.

Wifi was fast, tv had endless channels. So far everything was great!

Ciera E.

When I first checked into the hotel for earlier check in I was given a room that was still dirty. No biggie there as I asked the front desk woman to have someone go down and clean it, which she did. Once my room was then cleaned I was able to get in, get ready and get to my job. Once back from my shift, I got in showered and got into bed. It wasn’t until 11pm where I thought I heard my door trying to be opened but I played it off thinking I was paranoid. About 15 minutes later, my door was opened. Luckily I used the door stopper which prevented them from entering my room. Shortly after, Stephanie knocked and informed me I was in someone’s room… I was in the room I was initially assigned at check in at 2pm earlier in the day, how could I be in someone else room? While i understand my room was listed as vacant, still think it’s a bit crazy someone was just able to open my door. I was given an apology but still thought the overall situation was not handled correctly. As a single woman traveling for work, this was an extremely scary situation. I wanted to have a good experience but unfortunately I was unable to sleep the rest of the night. For future reference, I would hope front desk would think to call to the room instead of working with the other guest to barge in the room. I had given Stephanie a call back to the front desk after this had settle just to reconfirm she was the one who helped open it and not someone else. Overall, wish I had a better experience and I cannot recommend this place if you are traveling as a single woman.

Marilyn

Positive: I really enjoyed the balcony facing the grassy courtyard was a treat. The shower was wonderful and got very hot... it did squeak a bit until I turned it down some, but still very nice. The bed was also extremely comfortable! Negative: I did not care for the breakfast at all. I was extremely disappointed. Also the front desk staff were friendly but not very professional.

Jay D.

The service was great, but the hotel and facilities are beat. There are so many things to report about how bad the facility is, i can't list all of them.
The pictures look nothing like this old, decrepit facility. I have stayed at a lot of Choice hotels, which is why we picked this Quality Inn, but this one needs to be taken out back, and put out of its misery.

Lori

Positive: Staff was friendly. The room was clean except for a wad of black hair in the bathroom garbage. The bed was comfortable. Negative: Wad of black hair in bathroom trash. Blow dryer not working. Ice machine out of order. Pool out of service on a hot summer holiday weekend! This place was not worth $----. Plus fees. It was a very low budge experience. I would not recommend.