Paperback Cafe - Old Saybrook, Connecticut

Denise F.

We absolutely LOVE PBC!! My favorite is breakfast, our teenagers love lunch with their friends. Our younger kids love the kids menu. The catering is amazing and delicious. The little sign in the bathroom cracked me up the other day. Thinking of printing them for my home so my family remembers to turn the light off!!

Lastly, the owner is so kind and generous. We love supporting local over anything else. If you haven’t been - you must go!! I suggest the french toast!!

Jos M.

Over the weekend we went “The Paperback Cafe” in Old Saybrook, CT. There was lots of parking outside. Lots of outside seating with shades. Indoors lots of tables, the restrooms are unisex and clean. If you pay in cash you receive 4% discount! They’re open from 7am to 3pm everyday. We were the last table to sit in. The staff were very attentive. Lots of vegetarian options, I had the chicka boom burger - chickpeas & homemade potato fries (like wedges). Unfortunately I didn’t have the heart to tell them my food was lukewarm. I was so hungry I ate it. My other half’s dish looked delicious (it was a special) from the blue menu and it was hot (like heated) as it should be. Delicious hot caramel latte and iced hot chai. I must remember they have one way in, and one way out (exit)! Definitely will come again!

Kel R.

Will never go out of my way to even get take out from Paperback again. I haven’t returned ever since they implied that I was lying about receiving an order that was done incorrectly and were incredibly rude in service. I had ordered a breakfast sandwich with the eggs over hard (fully cooked) and after picking up my order and driving to work, I was sat in the parking lot ready to eat quickly before heading in. Immediately upon picking up the sandwich the egg yolk began dripping in literal droplets. I obviously was pretty unhappy to not get what I ordered, and called the restaurant asking for a refund for something I can’t eat/didn’t order. The employee on the other end responded in a manner in which she acted so annoyed to be dealing with my request and was completely unapologetic about their mistake - she actually told me the chef was certain the eggs were fully cooked, and kept repeating that, as I sat there saying “I’m watching it drip right before my eyes, I don’t know what else to tell you”. She finally agreed to a refund in a pissed off voice, telling me that next time I can just come back in and they’ll remake it for me. Um - I ordered it ahead of time to-go for a reason. I had to be somewhere. I really couldn’t believe the stupidity of her responses and the insulting/appalling customer service. Paperback sucks, their food isn’t anything special - promise you can make it far better at home and they skimp with ingredients - and it’s wildly overpriced. Service is disappointing and incompetent and I’ll be sharing these sentiments with anyone who asks. Retraining their employees for proper service demeanor or just getting new ones still wouldn’t make the bland food worth it.

Traveler

Absolutely fabulous. Indoor dining and outdoor seating in the summer great if you want to bring your dog! The food is consistently great! the specials are fabulous.
The owner Kate puts her heart into everything! Our waitress Brittany is always so nice! The cook is amazing! The pastry’s and muffins are yummy and coffee fabulous! Try the s’mores coffee!

Jeff M.

Very comfortable atmosphere and seating, highly attentive and warm, friendly staff, reasonable prices, excellent and widely varied food! HIGHLY recommended!

amber D.

I had the pleasure of Brittany being my server today what a great experience very attentive I watched her go to every table with a smile on her face even though it was super busy !!!! I've been in here before when it was different owners and you can see a significant change for the better the owner Kate has really turned this place around and she was very helpful with her staff which was very noticeable I will highly recommend this place and I will definitely be back again now

Kelly K. H.

This cafe has a wonderful ambiance! Lots of natural light in the morning and a small town Gilmore Girls vibe. The staff were super nice and the food was delicious. They also offer fresh baked goods, including a gluten free banana bread this morning.

Lauren A.

Always a delicious lunch and breakfast. Or even a baked goodie to go! We love it here.