OYO Hotel Phenix City Central - Phenix City, Alabama

Jason Yeager (Jason)

OYO Hotels no longer owns this hotel. However, they will happily accept reservations and take your money, but it will not be honored at the hotel since it is under new ownership. If you mistakenly book this place through OYO or any other travel website, it looks like you are getting a good deal for a cheap place to put your head for a couple nights. But again, OYO no longer owns this. Furthermore, if you book this through OYO, after booking, there will be mysterious Customer Support Fees and Prime Fees surprisingly added to your agreed upon total after checkout. My total *was* going to be $145, but after checking out, my card was charged for $169 after those undisclosed fees were tacked on. After immediately canceling the reservation, they refused to refund those fees and I had to dispute the charge with my credit card company. If you do want to stay here, find the new name of the hotel (which I believe is Bugetel Inn), call that location and book directly over the phone as the new owners do not have online reservations set up.

Alma Guzman

WORST MOTEL EVER! I booked for four nights, after my family and I walked in for a few minutes we walked straight out!! I put my family in the vehicle loaded our items went to the front desk advised of ALL the issues, manager asked if I wanted another room I said HELL NO I am not staying in the place. On the way to the office I was approached by two men smoking weed and drinking right outside the office. I felt so unsafe, the room was DISGUSTING, beds were dirty, restroom shower was leaking, restroom door didn’t close it was a legit nightmare. Owner said he approved the refund and guess what… now they’re saying I will not get a refund because I stayed. Biggest fraud ever. I even have proof that I booked a different hotel right after which I checked in too. Cameras in the area can see me leaving and only coming back to verify refund approval. I went 3 times spoke to the same manager which all 3 times stated it was approved and he remembered me.

This place is a fraud disgusting excuse for a business. Priceline emailed and the manager stated they will not refund because I used the room. Such a lie police reports need to be made to this area so they can close down! We deserve our money back if we do not stay due to falsely advertising. The freaking pool was even drained what in the world! This place is a joke! Save your money because it’s a scam and you will get bed bugs if you sleep in those beds!

James S

If I could give less than one star I would! this place was a dump! Not only that but they wouldn't honor the price I had gotten for the room through PriceLine.com. The hotel clerk did subtract the amount I had paid through Priceline from their "Actual" room fees. Had I been able to see the room and the "supposed" amenities I would have cancelled out-rightly! The room was in disrepair, had holes in the walls, was dirty and even had dirty clothes and old mail from a previous guest in one of the cabinets. The pool was a mess and looked NOTHING like the advertised pictures and there was no "Bar and Grill" as advertised. The sign did say "under new management," but that is hardly an excuse for the false advertisement and the bait and switch the clerk pulled on me when I arrived by saying that the price I received and paid for through Priceline was incorrect and not the actual amount! I would highly advise finding another place to stay if I were you!!!

Caleb Ely

DO NOT STAY HERE!!! We booked a 2 night stay go to the room and it was a disaster. The ac wouldn't plug in stains everywhere so we walked back and told the person at the front desk and left. We was told we would get our money back but it's been 3 weeks with no refund.

Kris Stahl

This place was a complete dump. It's over priced for the quality of the room. I got bites from bugs. Dirty sheets and bed covers. I do not recommend even pulling in parking lot with its steep inclined entrance.

Remington R

From the start I knew that things would be bad after I had been double charged. When I got there, I was asked to deposit another $60 because the "online prices weren't right." Considering I paid $264 for 1 night I would hope that the toilet wouldn't wobble, there wouldn't be stains everywhere, and I the drawers would close. Never going back.

Adam Daniel

1) The pool outside was completely drained and filthy. There was a stained mattress propped up against the pool fence.
2) The hallways outside of the rooms were hardly cleaned, the same empty bottles stayed where they were my entire weeklong stay.
3) The box spring covers in my room were severely stained by darkish bodily fluids, blood maybe?
4) There were roaches all throughout the room, as well as black mold growing along the bathroom ceiling.
5) The only thing room service appeared to do was take dirty towels and MAYBE replace them with "clean" ones. Trash was never taken care of and beds were never made. It appeared that the workers only really cared about cleaning the rooms once the people left for good.
6) The room reeked of cigarettes which sadly you got used to if you stayed long enough.

This is the first time I ever reviewed something because the experience was so horrible. I ended up leaving a day early.

Logan Buck

Terrible dishonest business. They told me upon check in that my booking through through Expedia could not be honored and they charge $80 per person. So I had to pay the difference between my online booking and what I paid on Expedia. This is a deceptive trade practice and federally illegal, I will be reporting to the federal trade commission and finding an attorney to consider a class action. Now on to the service, I booked a king size bed and I get two full beds. I go back and ask for the room I booked and they gave me a key for a room that I unlocked and there was a sleeping person in the bed(yes they gave me a key to someone else's room.) They then finally give me a room with a king bed, and there are no towels in the room and no toilet paper, and I found a roach in the nightstand. Absolutely disgusting hotel. They gave us "fresh towels" in the morning and one of them was still stained with what appeared to be feces. The guy up front asked me not to record him as I recorded the interaction about the increased cost while standing in front of a screen with about 20+ cameras on it, I guess with his broken English he doesn't quite understand the rights of US citizens. Unbelievable.