New Haven Inn - New Haven, Connecticut

Jen E.

The pictures shown are deceiving. This place is nasty. The room I was in was dirty it smells, behind the beds are dirty full of dirt, the bathroom sink is ewww, the bathtub eww, on top of that the mattresses alone are eww. I felt unsafe sleeping on the beds. Don’t get me started with customer service. Whoever the owner is should be ashamed of themselves, needs Jesus, and fined for this property. How tf it’s up and still running? The whole area it’s in needs to be rebuilt !!
Whoever you are do better with this place.

Angeli L.

This place needs to be condemned and shut down. Worst experience ever. WORST customer service ever, horrible management and NOT WORTH $85 a night. First off I asked for a king bed and got a nasty and dirty two queen size bed that were broken and sucked you in when you go to sit down. The bathroom was filthy dirty and the light above the skink did not work. Police where on site a few rooms down on my first night staying there. not to mention all of the crack headed people they have staying there along with needles on hall stairs. Their website says that they are pet friendly but was far from the truth. I have a service dog and ESA cat in which they game me a hard time about. They have a sign saying only service dogs are allowed but still gave me issues when i told them i had the paperwork to support it. To top it off i checked out and was still getting charged from them for a room I was already checked out of. The people who work there are rude and unprofessional.

there are way better motels for the same price that at least have clean rooms with working lights.

Their lobby is the only thing that looks nice which is a shame.

Steve T.

Thank you for the upgrade! I had a lot of gear that needed to be put in the room. My Priceline room was upstairs (no elevator) and it was 10 pm. I was graciously comped an upgrade room. Much about the experience was just fine. Shampoo, etc and towels provided. WiFi password provided on request. Good AC. Good shower (and Jacuzzi I didn’t use) Clean enough. And. Missing for me: trash can, iron, cups for water, hangars that don’t break, a container for ice, door bolt wouldn’t close, non-smoking room that had been smoked in before. But, overall, I’d go back. This hotel is being brought back into service by a dedicated family - not quite there yet but I’d give them another shot.

""

Positive: Absolutely nothing Negative: I am from a 3rd world country, and when I say this was the worst stay I have ever had, you can imagine the depth of it. The lobby was filthy, rooms were dusty and moldy smelling, it looked like a illegal immigrant stay area or a crack den. I left

Brenda S.

The halls are filthy, floors in the bedroom are sticky, and in the bathroom they are slippery. No bath mat in or out of the tub. Some fixtures are broken. Some doors along the halls look like they’ve been broken into.|The staff is nice and accommodating.

Alberto A.

🚫🚫🚫Omg horrible people using drugs in the walk way 3 am people playing LOUD music outside this establishment has no structure not to mention the mouse that ran by my foot, but that’s a whole Nother story🚫🚫🚫

Beata J.

We saw two rooms. Both were filthy. Floors had loose trash and debris. Bed comforter was covered in white stains that appeared to be bodily fluids. There was a spider between bedsheets. Couch was ripped. Door had a hole in it and had to be forcefully pushed in to be opened. We arrived after midnight and there were shady individuals just hanging in their car in the parking lot.

We requested a refund and left. The front desk agreed to issue a refund and then never did. We did not spend the night there and did not get our money back despite many attempts.

Erika E.

Absolutely horrible! The lights wouldn’t turn on, tv wouldn’t work. I got stuck in the bathroom and to top it off, we were so grossed out we checked for bed bugs and under the mattress was a crack pipe! I felt so unsafe there. We stayed about 2 hours and left. I would never spend the night there!