Mario's International Spa & Hotel - Aurora, Ohio

chris D.

March 2025

My 5 star rating is in appreciation to the owner

Booked spa and overnight stay due to add on Fox 8 news. No confirmation email so we were not sure of check in, check out, exact charges for package, spa and dinner reservation, amenities in the room etc . Check out charges were much more than anticipated and front desk was NOT apologetic or very helpful!
An email prior to check in would have provided fees, amenities and itinerary preventing the check out dilemma.
BUT……

On a POSITIVE note
Miss Joanne the owner called me😍
She was kind, thorough, attentive, generous, sweet, thoughtful, and caring. She addressed every concern. Miss Joanne went a step farther and mailed us a gift card to return for another night. Totally unnecessary and generous.
I now see why Mario’s International Day Spa has been serving clients for 60 years.

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Jesseca W.

This is my second time here and I love it. The services are always amazing and the atmosphere is so relaxing. The only reason I’m not giving a five star on Services because the lady who works the front desk is rude. She doesn’t smile she’s short you can tell she does not like her job and that should not be the first impression you get when you go to a place like that to relax and spend the kind of money you do there. Other than that, all of the technicians were amazing and I will definitely be back.

Susan I.

I went to the spa for a gel manicure which was $60. I was in and out of my appointment in less than 30 minutes and this included picking out a color! The polish itself is fine but would have expected a little more pampering. Very disappointed in the amount of time I was shown for such a hefty price. Will not go back there again!

Cornelius T. J.

The massage was amazing. But the room was small and not a lot of space the jacuzzi was very cold and not working well and it ripped my new swimming shorts. The staff didn’t make us well welcome at all. They didn’t accommodate us for the jacuzzi not to be working properly and honestly that’s what we came there for was the hot tub and it’s doesn’t work and nobody even cared I checked out of my room immediately after seeing my hotel room it wasn’t cleaned well and the hot tub looks dirty. I’ll be fine paying for the massage but nothing else.

Dita A.

I have visited for the last 20 years with family and friends at this spa. Have always had a great experience and the employees are pleasant and very accomodating!! Melody, Natalia, and Lynn especially, always make sure our experience is incomparable!!
This is the best Spa in the area and I will continue to be a customer!

Jen S.

My mom & I enjoy the spa teaser each time we go. It is so relaxing & we love the ambiance of the charming old building that the spa is in. The decor just adds to the experience! If you haven’t tried Mario’s Spa it’s a must! The grotto area has a steam room & a whirl pool hot tub with a cozy fireplace. The massage therapists are amazing & so is the food at the Cabin Restaurant!

India N.

Okay so I don’t usually leave reviews but I feel it’s warranted, so other people do bot waste time and money here. This place is not nice, it’s not worth your money. Everything is outdated, it’s extremely disorganized and the staff is not very friendly at all. Honestly it almost felt like we were being pranked. You can’t say these people aren’t making money, either. We took a group of 13 people at $260 per person for a spa day and it was just a bad experience. Luckily we had a great group of friends and we laughed and laughed through all the bad stuff and the weird shenanigans but otherwise it would have been an awful time. I chose to have my hair cut and colored as one of my services and I will say the hair stylist was an 82 year old man who should have been retired. He completely ruined my hair and it looks ridiculous. I have a hair appointment set up for next week to pay to get it re done. But this is coupled with the fact that the spa manager had me confront this old man instead of handling the situation professionally. She was a real piece of work. She looked me dead in the face and said ‘what’s wrong with your hair?’ I asked her ‘would you want your hair to look like this?’ It took yet another conversation with my mom and other staff for her to remove this service from the bill. I will add photos to this review. Overall, this is a very poorly ran spa, very outdated, not very clean. Needs to be overhauled or closed.

Kim R.

I had a facial today, this was my first treatment at this location. The esthetician, Isabella, did a wonderful job, though I didn’t expect to talk with her so much during the experience. She was very friendly but I had hoped for a bit more quiet time while I was there.