Lake Powell Resort - Page, Arizona

Ai-van N.

Our reservation was December 28-December 30, after a long day at Zion, we finally arrived to Lake Powell Resort approximately 7 pm on December 28, 2024. We were told by the front desk agent that the hotel was completely sold out and all they had left was one King Bed room but it should still have a view. So I was cool about it and was like oh okay it's for sure a full view right? (I just wanted my anniversary to be perfect, and I was hoping that when we wake up to see the sunrise my partner can see the view and be mesmerized) The front desk was like "yes."

When we arrived to our room we noticed that we're on the ground floor and the pool with trees are in front of us, so we called and asked if it's for sure a room with a view, I mean of course it's dark so we can't see anything but we just wanted to make sure before we settle in. She said yes but if we want they can switch us out to the room that we actually book the next morning. We were satisfied with that response so we were like okay great thanks!

We woke up the next morning, and just what we expected we couldn't see the view so we had to walk out to the front of the pool to be able to see the view that we longed for like in the pictures, we weren't mad we were just mesmerized because it's beautiful! Plus we thought that the hotel was going to take care of us.

We called in the morning approx 7:30 AM and spoke to a gentleman and he was so nice about it and promised that a room with two queen beds with a view will be available later on he said he will have to call back during check in time and he will call our cell phone on file, and he was nice enough to offer a $40 partial credit since we spent 1 out of 2 nights in a room that we did not book. We accepted that offer. And we repeatedly confirmed, $40? he said yes. We were cool with this and we went on with our day because we had a tour at the Antelope Canyon anyways and we had a blast.

We came back and it was around 3pm, we still haven't heard anything from them. We literally wasted a whole day already and wanted to come back to our hotel room and want to just enjoy our last night with the view we paid for. So we called the front desk again, this time a female lady answered and she said well the room we are currently in is a room with a view supposedly, but it's handicap accessible, but she ALSO agreed that we have an obstructed view due to the pool and trees between us and the view of the lake.....so she told us to pack up and meet by the pool to retrieve our new room key. We then confirmed with her about the $40 partial credit if it was processed, she said yes he did process that earlier. And please note we confirmed 3 times that it was 40 DOLLARS, NOT PERCENT, DOLLARS.

We finally made it to the room we booked with two queen beds and the view upstairs was OUT OF THIS WORLD. IT WAS beautiful. made me forget everything that's been going on and it was worth waiting for even though.....we only had like 3 hours of the day left to enjoy this view.......

The next day we checked out and we felt like even though the time we had in the correct room was short but the hotel made it right and we had the view and we were happy so we left to go hiking at Zion National Park once more. That is when I chat with orbitz, and asked them if the $40 credit was processed.

First off, they called Lake Powell Resort just to find out they didn't process the credit yet, but they lied and said it was 40% percent of the resort fee only.....which equal 7 dollars, when my total for two nights was almost 470? So you will refund me 7 dollars for the inconvenience you have caused....? And we repeatedly confirmed verbally 40 dollars, not percentage. I thought Lake Powell took care of us and turned the whole situation around.....I am deeply disappointed.

Mia E.

Additional charges. Be careful booking this place. Even though I booked it directly from the web site, after living they charged me by $32.04. Called to resort and they tried to convince me I booked it somewhere else and it’s a fee. Staff are rude.
Overall it’s very old hotel and definitely overpriced. Old furniture and no screen on the patio door. Not even proper lock.
Definitely not worth its price tag.
Pool is not working.

Loris Y.

I’m surprised by the low rating. While there’s no elevator and the breakfast restaurant is closed in winter, we were aware of this beforehand. What truly stood out to me was the breathtaking view and the absolute tranquility—it was incredibly peaceful!

Donald W.

Lake Powell Resort is great! The views are fantastic. The food and people are top notch. Our room was dated with only room for one person to sit, a tub that was not set up to take a bath and no counter space in the bathroom.
We did enjoy everything else. Is booking, ask if they have updated rooms.
Other than our room, I would highly recommend.

Jay P.

This place is not worth the expense. For the price you pay for a room you are given Motel 6 quality. We had a Junior Suite, with a King Bed. A lovely view of the parking lot, not the lake. No elevators for those people who are injured and can't climb stairs. So if you get a room on a higher floor. Good luck! The bed in our room squeaked so badly that it was hard to sleep. The bathroom had a terrible tub and no lights. The AC units are old and don't make the rooms cool, just bearable. This resort is pretty far out of town, so be prepared to stay there and eat at their expensive restaurants. The Lounge is ok. Get a table here and avoid the steakhouse. You can get the same things for less and the wait staff and kitchen all work together. So the other steakhouse isn't worth the wait or reservation. I would never come back unless this place is redone and worth the cost. Terrible waste of money.

Daniela D.

We stayed here during winter, and although the resort is open, services are extremely limited. Only one building is open for lodging, and most of the dining facilities are closed for the season. Only the cafe is open for breakfast (take out), and only one restaurant is open for dinner. Not even the vending machines are working. None of this was communicated to us ahead of time. The whole place feels like a ghost town. I’m sure it’s great during the summer, but at this time of the year it was not great. We cancelled our second night and left.

Victora G.

Very fun hotel/resort with great restaurants. This time we stayed in November and a couple of buildings were closed. I think they were short staffed and forgot to take the trash out though. Comfortable bed and great room otherwise. I wish there wasn’t carpet and they don’t take AARP anymore. However the guest services lady gave us a 20% coupon .

Kierstan C.

We recently stayed at Lake Powell Hotel, and while we enjoyed the restaurant and had a great experience with the lounge staff—especially Mike, who was fantastic—the room situation was a nightmare. The first night, we noticed a few ants, which didn’t seem like a big deal at the time. By the next day, however, they were everywhere. When we reported it to the front desk, we were told it was an ongoing issue, and ants would likely be in every room. That was really disappointing, but the worst part came the next day.

We found between 20-50 ants coming from the tub and sink drains, and even on the bed and pillows. We had no food out and did our best to seal everything, but it didn’t matter. I woke up to find our entire snack bag, which we had brought for our road trip, completely covered in ants. I had to throw out anything that was opened, and we spent both days shaking out all of our clothes. It was a nightmare, especially with two kids who were too afraid to lay down because ants kept appearing in the bed.

When we checked out, my husband mentioned our issues, and while we were given a discount, we were told there was nothing more that could be done. I tried to speak with a manager or supervisor, but none were on the property, which seemed odd given it was a sold-out weekend. Overall, we were really disappointed by the lack of concern and response to the situation. Had we known we’d be dealing with an infestation, we would have camped down the street instead of paying for such uncomfortable conditions.