Brad P. C. F. C.
1/5
This post is from my stay on 05/07/2025. I have given a full week from the property to address the issues but have only received one response from 3 emails.
Email sent on the night of 05/07/2025:
I am writing to express my disappointment regarding a recent stay as a business traveler. I was quite surprised and frankly offended by the $100 incidental fee charged for a single night, especially considering it nearly doubled the cost of my stay, which was booked using rewards points. The imposition of such a significant automatic fee gives the impression that the hotel anticipates issues requiring such a deposit, which is not the environment I expect or desire as a business traveler.
Furthermore, I am concerned about the billing process. I understand the final charge will be $65.51. If this is not processed using the original credit card authorization, I anticipate a hold of $165.51 on my card for up to ten business days due to the lack of separate authorizations. This is not only inconvenient but also seems to be an unethical business practice and potentially a violation of your credit card processing agreement.
Due to this policy and my overall experience, I will not be staying at your property in the future. I also intend to share my concerns with Wyndham Hotels and through online hotel reviews.
I believe it is necessary to address this incidental fee policy, particularly for guests who are part of the Wyndham Hotels rewards program and have existing reservations.
Regarding the condition of the rooms, my initial room, 106, had issues with the television remotes; none of the three provided worked correctly. While I was moved to room 104, the television programming did not match the on-screen guide. I recommend that the televisions throughout the property be reprogrammed or that a current channel list be provided in each room.
Additionally, I wanted to bring to your attention some issues in room 108. The water outlet in the bathtub appears to need repair, and the pillows in the room are flat, requiring the use of multiple pillows to sleep comfortably. I suggest replacing the pillows in that room.
I do want to acknowledge the evening desk clerk, who was very helpful and did her best to resolve the television issues I experienced. Her service was a positive aspect of my stay.
I would appreciate a response addressing these concerns within the next 72 hours.
Email sent on the night of 05/08/2025:
I am writing to follow up on my recent overnight stay and to bring to your attention a few additional issues I encountered.
During the evening, at approximately 9:40 PM, I was disturbed by a loud noise that sounded like gunfire. Upon looking out my window, I saw blue lights flashing from a vehicle in the driveway of the property. This incident has confirmed my concerns about the safety and security of the hotel for its guests as stated previously.
Throughout the night, I was also repeatedly awakened by a faint metallic scraping sound, which I eventually identified as the metal base of the bed frame. It seemed that any movement in the bed caused the frame to make this noise, disrupting my sleep.
Furthermore, upon using the bathroom, I noticed that the flooring was unclean, particularly the grout and edges. Please refer to the attached photos, which also include an image of the bathtub faucet I mentioned in my previous email. Additionally, after taking a shower, I wiped up some water from the bath area and the laminate floor, and the attached image clearly shows how dirty the floor was.
As I previously stated, I am very disappointed with the condition and my overall experience at your property, and do not plan to stay here again when I am in town. I have been a loyal La Quinta customer for many years, even before the brand became part of Wyndham Hotels, and this experience has significantly diminished my perception of the brand.
For your awareness, I have included our accounting and legal departments on this and my previous email regarding concerns about the billing process.
