Jack's Family Restaurant - Carbon Hill, Alabama

Jack's Family Restaurant, located at 31128 NE 1st Ave, Carbon Hill, AL 35549, United States, is a popular dining destination offering a variety of delicious food options. With a phone number of 2059248030, this restaurant invites customers to enjoy their meals in a comfortable and friendly atmosphere. The restaurant's website, locations.eatatjacks.com, contains valuable information about the menu, location, and services provided.

Jack's Family Restaurant is famous for its fast food, breakfast, and hamburger offerings, as well as its Southern (US) cuisine. The diverse menu caters to different tastes and preferences, making it an excellent choice for solo diners, families, and groups. The restaurant is known for its great coffee, breakfast, lunch, and dinner options, providing customers with a wide range of meal choices throughout the day. Vegetarian options are also available, accommodating various dietary requirements.

This restaurant offers various convenient services such as no-contact delivery, delivery, drive-through, takeaway, and dine-in options. Additionally, the restaurant provides active military discounts as a token of appreciation for their service.

Accessibility is a priority at Jack's Family Restaurant, with features such as wheelchair-accessible car parks, entrances, seating, and toilets. The restaurant offers free parking in its lot and on the street, ensuring a hassle-free dining experience for its customers. High chairs, kids' menus, and changing tables are available, making it a family-friendly destination.

With credit cards, debit cards, and mobile wallets accepted as payment methods, customers can choose the most convenient option for them. The restaurant offers free Wi-Fi, allowing patrons to stay connected while enjoying their meals.

Jack's Family Restaurant has received 584 reviews on Google My Business, with an average rating of 4/5. The positive feedback highlights the restaurant's delicious food, excellent service, and comfortable atmosphere.

Reviews of Jack's Family Restaurant

Elizabeth Clingan

3/5

The majority of the evening/night time staff act as if though they were having the worst day of their lives and you're to blame. I can't honestly remember the last time I visited here & had a decent encounter with somebody. I worked here when I was a teenager & I don't at all recall a time where it was ok to be so rude & just plain snotty towards the customers. Also when ordering a peanut butter & cookies shake it would be great to have just that instead of a what taste like watered down milk with black dots & a ball of peanut butter floating in the middle.

Tammy Haley

5/5

The food was delicious. The employees weren't as nice or friendly as they could be, none of them smiled or greeted us as we went inside. The atmosphere was dull and quiet except for the orders being taken. The manager named June is very rude.

Joshua Blackwell

1/5

As residents of Carbon Hill, our only option for fast food breakfast is Jacks Family Restaurant. My family and I have yet to get our orders correct through the drive thru for what I would very confidently assume to be almost 1 year now. Regardless of its breakfast or lunch, we will always be short one meal for our family and we will either have to check our food before we leave the window to correct it, or make it home to discover that it is indeed incorrect. We have also witnessed that if they’re short on condiments that they will bag your food and send it out without mentioning that they are indeed short on said condiments. On one occasion roughly 2 months ago, they began serving lunch at 09:30 CST because they did not have adequate staff and the employees answering the drive through were exchanging abrasive words with customers who were upset that they could only get hamburgers for breakfast. I am sorry to bring this much negativity towards the Carbon Hill chain but this restaurant is known, county wide, to be the worst Jacks in Walker County and most of north western Alabama.
I’m sorry to say the renovation went wasted on staff who do not enjoy to work or satisfy customers and the chain does not help the hemorrhaging town of carbon Hill to add.

Kimberly Files

1/5

I have nothing but problems in the drive threw the past to years an today was awful they tryed making me double pay for my coffee. Then I had rewards points the manager Doug Odom told the cashier she couldn't do that. They never even tryed typing in the code. When I got to the window doug just stares at us wouldn't even try to fix it or look at my rewards code . Didn't even try to do anything about it. I won't be back

Michael Guthrie

4/5

The food was good. The service was good. The restaurant is usually clean looking except the tables need to be cleaned every time someone sits at one and leaves from it....unless they're coming right back. I'll return and eat there again unless there's not a clean table. Then I'd get my food to go.

Jessica Mills

1/5

I went thru the drive thru and got food for my kids. We get home and my youngest tried to drink her coke and couldn’t get anything out of the straw. She opened the cup and swirled the straw around and found a receipt at the bottom of her cup. I tried to call the restaurant two times and nobody answered either time. Not only that but everybody was standing at the window and they took forever to get my kids food to me.

Catalina Baby

5/5

Wow excellent food !stopped on my way to Birmingham Alabama
Delicious ice cream (gave me wrong flavor)
Great food and delicious and a bargain too
Check them out

Sherri Buller

5/5

My husband thought it was Jack in the Box. It's not. But we really enjoyed our meal! Thank you!