Home2 Suites by Hilton Phoenix Midtown - Phoenix, Arizona

Kim

We were in town for 3 days Volleyball tournaments in Tempe. We booked 3 rooms but when we got to the hotel , there was issues with one of our room. Virginia and Steven quickly found us a room so we could all check in. They were all very friendly and super helpful. The hotel is brand new and there are restaurants walking distance. We will definitely return if we have volleyball tournaments in Tempe again.

Sherri A.

We have stayed here twice visiting our son. Location is convenient, only draw back is the homeless around. Nice restaraunts around very close by. Hotel is brand new and the staff were super friendly and helpful. Everything nice and clean with the largest and best gym I have seen in a hotel. They have a great breakfast buffet with plenty of options. I especially loved the scrambled eggs. We will be back and definitely stay here again.

Bralie H.

The rooms are extremely nice and the front desk staff are great. Breakfast was good. This is a brand new hotel that opened in Nov 2024. Parking isn’t the best and the main reason for not giving 5 stars. There is limited parking in front of the hotel with overflow in a garage across the street that doesn’t fit large vehicles. Clearance is 6’8” so our Dually pickup won’t fit if there’s no parking in the lot.

Jeremy C.

We stayed here 1/3/25-1/5/25. The young man who checked us in (Shawn/Sean) was very nice and very informative. He didn't offer the usual water bottles at check-in since I'm a silver member, but that wasn't a big deal, I usually have my own waters. I thought that was a breakdown in usualy hilton standards and routines, but overall, it's not a big deal. The room was cute; we were happy it had a full-size fridge, sink, and dishwasher but thought it was strange it didnt have an oven/stove like most other home2 suites weve stayed at. The window shades were very neat (wall controls), and there was plenty of room and storage area.
The bathroom had no fan for ventilation. The sink refused to give any cold water no matter how i turned the handle on the sink, and the shower was a bit of a puzzle to figure out. The water pressure and heat for the shower were VERY inconsistent, though... Within 5 minutes of getting out of the shower and walking around JUST THE ROOM on our first night, my husband's feet were disgustingly dirty like he just walked on the pavement barefoot. When we looked at the non carpeted area of the room, it was filthy, and you could see where we walked through all the dust that collected there like it hadn't been mopped in forever. Then my husband tried to heat some water in the microwave (the only cooking source in the room), and the microwave door wouldn't open after he heated his water. We had to unplug the microwave to get it opened as it apparently had a lock that we couldn't figure out how to unlock unless we unplugged it.

At around 2-230am, while asleep, the fire alarm started blaring. My husband and I woke up, obviously startled with an adrenaline rush. Before we even had enough time to start moving, within less than a minute, I'd say, the alarm stopped. We didn't hear any commotion, and we looked in the hall and out the windows, but nothing was going on, luckily. So after the panic and adrenaline wore off, we finally got back to sleep. but it was rather annoying being awoken by a fire alarm for no reason. And there was no mention of it the next morning when we said the desk.

Woke up and told the front desk about dirty floors. We were gone all day. When we came back, they "mopped" but VERY poorly. Floors were still dirty, and we could see dirt streaks and shoe prints on the floor before we even got 2 steps into the room.

We heard the light rail tram ALL night as our room was right next to it, which made it difficult to sleep. The location was terrible. When we checked out, the front desk asked how we liked our stay, and I replied with, "It was alright, I guess." And they didn't ask if there was anything they could've done differently to make it better or anything.

I've been a very loyal Hilton member since 2014 and have NEVER had this many issues with any Hilton hotels until the covid pandemic "ended." Since then, all the Hilton hotels I've stayed at have been disgustingly below what I've come to know as Hilton standards.

Robert W.

Great breakfast. Great service. Shoutout to sean for being informative and cool. The breakfast staff were also awesome. It has a rooftop pool as well, Great for sunrises. Would stay again

Johnny C.

We were staying in Phoenix for a birthday concert visit. The location of Home2 was perfect. The room was immaculate and the service was excellent.
I am sure that Home2 is our new home whenever visiting Phoenix in the future.

Dennis C.

Excellent service and very friendly staff. I was put off by a gentleman at the front desk who made a point of telling me, in front of other guests, I was not allowed water, since I got them at check in. 98 nights in Hilton property's last year, and not once was anyone concerned with giving me .30 cents of water.

Naomi N.

My husband and I recently visited our son at his university in Phoenix and stayed at this hotel. The management at the hotel was very helpful in addressing our needs and making it a great stay!