Holiday Inn Express & Suites Moody - Leeds, an IHG Hotel - Moody, Alabama

Joshua G.

Couldn't write a review on actual site due to technical errors. I'm writing because the staff went above and beyond to help me with a work trip related situation. Front desk, Morgan, manager Dana, and the GM(I didn't get her name) were absolutely wonderful. Great team. I guess while I'm writing, I will rate the hotel. The rooms are always spotless and clean with that fresh clean smell. The beds are so nice, honestly it's some of the best sleep I've had in a while. But that's all. Great place!

Paige Logan

I sent the below email to the hotel manager the morning after we stayed at this hotel.

“As you can see from the pictures, the baseboards of the bathroom were filthy and there were numerous places where hair and other stains and dirt were left uncleaned. By the looks of the floor, corners, baseboards, walls and door jam, the room hasn’t truly been deep cleaned and sanitized -as it should on a regular basis- in quite some time. We travel a lot and stay at a lot of IHG hotels. When deciding on a hotel, I ALWAYS do my best to find one with great reviews as cleanliness is VERY important to me. Needless to say, I did not feel comfortable
staying in your hotel based on the lack of cleanliness evidenced in the bathroom where cleanliness and sanitation in a hotel is paramount. Not to mention what could not be seen in the actual carpet and furniture of the room. This hotel was very disappointing as an IHG hotel and was a disappointment compared to all of the other Holiday Inns in which we stay often.”

Her response was to offer us a 15% discount -because I did not report the problems to her sooner- to which I responded:

“I’m sorry that I did not express my concerns to you earlier during our stay. It was late at night when I first saw the problems in the bathroom and we were too tired to have to switch rooms. I also doubted that any other room would be any cleaner as the grime had obviously been there for a long time which led me to believe that the other rooms would have the same issues. I also don’t think it is fair to expect the customer to have to pack up all of their things and move rooms late at night because of a problem on the hotel’s end. Your customers -especially your IHG member customers- choose your hotel because of a standard that they trust they will experience when they decide to spend their money to stay at an IHG hotel. I’m sorry but 15 % is not an acceptable refund. The room -and ultimately the hotel- was not up to the standard that it should have been, and I expect a full refund.”

No response.

Laura Voorhies

I was so pleasantly surprised at how clean and comfortable my room was: from the chaise lounge, shampoo, soap etc in bottles on the shower wall, cozy comfy comforter and mattress and the ac worked so well I was comfortable the entire time. I was truly impressed and will stay there again if I need a hotel room in Bham, which I normally don’t need. I highly recommend this hotel. If you read a bad review, it’s from someone who should have brought it to their attention while there and had their room changed.

i_love_food

Super clean hotel but let’s talk about that breakfast…
If I didn’t live almost 6 hours away I would come here for breakfast if they’d let me. I’m not kidding. I’ve traveled all over the world and this was by far the best breakfast I’ve ever had at a hotel!
I think I’m going back for seconds right now!

Bobby Plum

As a licensed pest management professional, it was great to see no signs of bedbugs in our room. Room smelled clean and was clean. Beds are comfortable and room is laid out nicely. Complimentary breakfast was decent. Staff was nice. BTW first review in my life.

Diana Richey

Paid $381 for the night (ouch, and no rewards points or specials for IHG member) and bathroom was dirty, black hairs on the bedspread, and elevators dirty. Couldn't sleep due to highway noise (try to get room on opposite side of the building/not highway side). AC woke me up every time it loudly clicked on.

Shelia Powell

I have stayed here once before as this location is convenient for my cross country trips. I will not stay here again. I don’t know what has changed so significantly since I last stayed here but this hotel is absolutely filthy. Floors, table surfaces, elevators and bathrooms all need serious attention.

Cassie Davis

MORGAN AND DANA ARE TWO GREAT PEOPLE. The hotel owner is lucky to have them. This is my second stay. Both times the pictures they post show the truth. My favorite part is the space. My wheelchair can get around. I can go to the bathroom without help and the shower is amazing. Only 24 minutes from UAB but outside the craziness