Holiday Inn Express & Suites Mobile West - I-10, an IHG Hotel - Mobile, Alabama

Roux_504

Check in was easy and the room was clean and updated with good amenities. There's a gym on site and an outdoor pool area. The business area seems updated and there's a full breakfast.
There is a lot of construction on other hotels in the area,but none of that disturbed us. It is on the side of Mobile opposite of the attractions and Downtown so it was about a 15 minute drive to get to everything we were doing,but that was not that bad.

Micheal

Positive: Staff was so friendly and accommodating if we needed anything.The room was very clean and everything worked as it should. The hotel was clean as well. Highly recommend! Negative: ""

Gabrielle Holmes

BED BUGS! WOULDN'T REFUND NIGHT!
I'm a huge researcher, reading reviews before I book a place, so I want to share my experience to give another perspective, in case it might help someone or prevent repetition.

TLDR: I had welts from bed bug bites covering my face and arm from my stay. I alerted the hotel that night, after the bites appeared during the day. The hotel would not issue a full refund.

I arrived midnight Thursday. The room appeared nice, newly renovated, and clean. Sadly, the next day, I developed large welts on my face and arm, in clusters on the side I slept on. That night, thoroughly examining my room, I found a bed bug under my pillow, next to a small reddish brown spot on the bedsheets (also indicating the sheets had not been changed).
I brought the bug to Christi at the front desk who said they had recently treated for them & advised me to wash all my belongings in hot water as soon as I returned home to minimize the chances of bringing them back home with me (& talked about the inevitability of bed bugs ?). I then completely unpacked all my belongings to make sure I wasn't visibly carrying any extra friends with me to a new room.
Unfortunately, examining the new space, it was quite evident the room was not held to the same standard of cleanliness as the former. There were bugs roaming in the shower, food crumbs in the chaise lounge, a spider web in the corner, visibly apparent tan and red stains on the inside of the duvet and pillow, etc.
Upon returning to the front desk and requesting to be refunded for the stay so I could go elsewhere, Christi indicated there was difficulty in doing so as she'd have to speak to her manager and I booked through a third party so they could only refund the third party. She then tried to switch me to a different room that by her own admission had inexplicable defect.
To make quite a long story short, after hours of combing through hotel sheets, changing rooms, completely unpacking and cleaning out my luggage, and going back and forth with customer service for the third party and hotel throughout the night and morning hours, the hotel would not issue a full refund as I had apparently already recieved the benefit of the first night stay and "alerted them too late" about the bed bugs for them to refund it. In lieu of a refund, they offered 5000 rewards points, an amount that would require me to spend $90 if I ever wanted to book another night's stay, which cost 20000 points.
I asked how I enjoyed the benefit of a stay when I was bitten by bed bugs and pointed out the impossibility of alerting before my first night was over, because that's when I was bitten and bed bug bites can take up to 14 days to appear. I had no way of knowing until later in the day when they all began to surface.
Nonetheless, Christi maintained that she couldn't offer anything further as that's all she was authorized to do (seemingly, there was not a manager on site and Christi had been communicating with the manager on her cell phone).
She said if I wanted to recieve anything further, I would have to wait until Monday (it was Friday night/Sat morning) to speak to the assistant manager Jessyca Shaw who would then be present. Given that I had already been there for hours and it was 3 A.M. and I still had a bunch of washing ahead of me, I resolved myself to dealing with it another day.
Unfortunately, that was over a week ago and I haven't been able to get in touch with Ms. Shaw since. I have contacted the hotel many times and have left multiple messages on her voicemail.
Overall, absent bed bugs, I would've been fine to stay in the first room. However, that's a major and important stipulation that would deter my return. Also, in general, Christi was quite kind and understanding. However, be aware that if you have issues, it may be challenging to get them resolved or to have a sufficient monetary remedy. That's just my two cents. Hope it helps!

James Norris

Fairly typical IHG. Rooms are nicely furnished and decently priced. Fitness room and outdoor pool. Continental breakfast. May not wow you but it definitely has a home feel. Quiet too which is a big plus.

Edit: I took one last picture at breakfast. The pancake machine... Read it and see if you get the humor...I thought it was hilarious... Pancake in a minute FLAT?

Dale

Positive: I have stayed here before & love this hotel. The location is great, the staff is always very kind, the rooms are extremely clean, the bed is comfortable, the AC works great & the shower is powerfully! The breakfast is also good. Negative: Nothing!

Chris Daffin

DO NOT STAY HERE!! My stay was absolutely terrible. First, when I arrived for check-in, I had to wait around 40 minutes for my room to be ready. The front desk worker literally had to make my bed herself because the housekeepers (which apparently there were few of) had not cleaned my room yet. If that's the case, there's no way the front desk person was able to clean my room to the degree the housekeepers would have. Secondly, I spent my whole stay without a shower curtain. There was no shower curtain when I entered the room. Because I was in such a rush to get to my wedding engagements, I never had time to stand at the desk to ask for help. For one, the desk attendants were rarely there. For two, every time I tried to call the front desk from my room phone, the line was busy and not ringing. I did not have time to wait 20 minutes in the lobby for a desk worker to be available. Third, a note was sent around on Saturday morning saying we would not be receiving housekeeping services until Sunday morning. My brief stay was from Friday night to Sunday morning. I received no housekeeping for the duration of my stay. Even when I went to the front desk to ask for towels, I was informed that there were no more towels available. Fourth, there was not enough parking in the parking lot. I had to park my car at the hotel next door, which is a very annoying thing to have to keep crossing parking lots. I’ve called the hotel numerous times to no answer or call back. I called the hotel company and they said there’s nothing they can do and it’s hotel discretion to issue a refund. The manager won’t even pick up the phone to discuss. Worst hotel experience ever!

stan

Started staying here 3 times a week for my job.. everything has been renovated so it's like a brand new hotel.. my room was very modern and clean.. my king size bed is one of the most comfortable beds I ever slept in.. staff are very friendly.. breakfast was great.. if I could stay here 7 days a week I would

Laura C

Love the new renovations, the rooms are nice and spacious. Huge mirror that lights up.|Only complaint which really isn’t one, is that the room needs more light. More light in the corner near the window. The wall is dark blue so it always makes the room look dark. The bathroom definitely needs more light than just the light on the mirror. The staff is always friendly and very helpful. Definitely my favorite place to stay.