Holiday Inn Express & Suites Alabaster, an IHG Hotel - Alabaster, Alabama

Holiday Inn Express & Suites Alabaster, an IHG Hotel is a well-known hotel located at Address: 1000 Balmoral Drive, Alabaster, AL 35007, United States. The hotel can be easily reached via phone at Phone: 2056246488. For more information, you can visit their website at Website: ihg.com.

This hotel specializes in providing excellent Hotel, Conference center, Wedding venue services. It is a great option for both business and leisure travelers looking for a comfortable and convenient place to stay. The hotel features spacious guest rooms and suites, all of which are equipped with modern amenities such as free high-speed Internet, flat-screen TVs, and work desks.

The hotel's convenient location makes it easy for guests to access local attractions, including the Alabaster Golf Course and the Pelham Civic Center. For those traveling on business, the hotel is located near several major corporations and is just a short drive from the Birmingham-Shuttlesworth International Airport.

One of the standout features of Holiday Inn Express & Suites Alabaster, an IHG Hotel is its on-site conference center. This state-of-the-art facility is ideal for hosting business meetings, conferences, and other events. The hotel also offers catering services, making it easy to plan and execute a successful event.

For those looking for a unique and memorable wedding venue, Holiday Inn Express & Suites Alabaster, an IHG Hotel is an excellent choice. The hotel's beautiful event spaces and professional staff can help make your special day unforgettable.

With 498 reviews on Google My Business, Holiday Inn Express & Suites Alabaster, an IHG Hotel has an impressive average opinion: 4.3/5. Many guests have praised the hotel's comfortable rooms, friendly staff, and convenient location.

Reviews of Holiday Inn Express & Suites Alabaster, an IHG Hotel

Kesha Mitchell

5/5

The room was clean upon arrival. I appreciated being provided with fresh towels & toiletries without asking everyday. The indoor pool & gym was well maintained & the staff was very nice, especially Sandra on 3rd shift. A lot of food choices in the area.

James Smith

4/5

Location is great. Not next to the interstate, so very quiet and not busy. Grounds were nice and clean. Lobby was clean. Workers were very nice. Shower could have been a little cleaner. Mattresses were older and not comfortable, unfortunately. But I would still stay again.

Katherine Cook

1/5

Have always enjoyed staying with holiday Inn. This is the 2nd time I have had issues with them but 1st time with this location. I made reservations through hotel.com not sure how my reservations ended up getting pushed back a day but when I arrived the lady at the front asked if I had checked in the day before I told her no I have reservations for Friday and Saturday she said "oh they have you checking in on thrusday leaving Saturday" I said no mam we do this often every other weekend and it's always Friday and Saturday. She was very nice and went on to check me in and say I've got you fixed up. My naive self went on to think that the issue was sorted. So this morning I leave for work, my daughter ,niece and brother are in the room. I received a call from my daughter saying "they said we have to leave at 11" I was confused and annoyed so I call front desk and explain what's going on and end up with the most rude, unprofessional, non helpful, childish, vindictive GM named April who proceeded to tell me how basically I wasn't getting my money back and I needed to speak with hotels.com about a refund that she did have another room available but I would have to pay $266 additional dollars with no credit from the night I DID NOT STAY. Needless to say I wasn't happy at all with no help from her or accountability from her employee not telling me the night before that she did NOT have me fixed up but was just gonna let find out in the morning (after she was gone) that I did not have a room, I would not get a refund or had to speak with hotel.com. Then she tells me to leave the property at like 8am. I was not there but at work so I call hotel.com they were 100 times more helpful than April but they informed me SHE denied my refund request even though I had insurance on the stay. She also told them that she had offered me a different room but I refused which was a total lie. She said i would have to pay the $266 I did not mind paying the difference if there was one but could not afford to pay the full amount again when I did not stay Thrusday night. Hotels.com told me she basically had a personal issue with me and denied my refund. I feel as they stole my money because she had a personal problem with me, then lied and said I refused her "offer" what a joke. I am taking part responsibility for not double checking my dates but her childish ways of handling this situation was totally unprofessional and I am not done because I feel totally cheated by holiday Inn.

M R

3/5

The outside and lobby looked good, but our 1st floor room was dirty and only looks like they change out the linens and surface clean. Our white socks were black in 5 minutes of walking on the carpet. Patched hole in the tub.

Estelle Bell

1/5

The hotel did not reserve our room after we paid in full. And did not honor the rate that we paid. Told us we were lucky they still had a room although we paid for it in full. They made us pay again at the hotel a higher rate. Told us Priceline’s card did not work so we did not have a room. Front desk staff was unwilling to honor the rate given and unwilling to share managers information. Requested at least a military discount or a first responder discount and was told by another front desk worker that we could have a member discount which still wasn’t the rate we originally booked for. Poor management.

B Jeanne

3/5

Bathrooms could use some work or updating. Must have had a leak at some point above. The ceiling was peeling from the previous wet spot. Towels have been used to the point of looking and feeling used. Cable wasn't working. Too tired and too late to have someone come to fix it. Paid 170 for one night. Not worth it.

Jerry Magers

3/5

BEWARE!! I made a reservation and paid for it online with who I thought was the motel only to made aware upon arrival neither the reservation or payment had been made. In order to stay I was charged again and was told to contact the company provided. After 10 days I am still getting a run around from the company and am in the process of submitting a Fraud Claim to my card. Make sure if you make a reservation it is with the front desk only!!!

Gabrielle Shimkus

4/5

Nice hotel off N65. Has a gym, pool and breakfast. The room was clean and nice and the staff were great. Would stay here again.