Hampton Inn & Suites Opelika - I-85 - Auburn Area - Opelika, Alabama

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Positive: It was a clean place. I appreciated that. Also the pet friendliness was appreciated. Negative: First night there was a random fire alarm at 5 am. No fire. Just an alarm and it kept going off somewhere in the bldg over and over. Also even tho we had the no maid service sign on the door, someone was clearly in our room during that day. Not cool!

Cynthia H.

The staff were awesome, Friendly and very helpful. The rooms were clean as were the linens. Pillows were flat, really flat. The setting and grounds were very Nice. Breakfast was hot and plentiful.

lesliemA4882WO

I am writing this review on behalf of my husband, who is a disabled veteran. He traveled to Opelika to visit a friend in hospice care. His flight was very late and he was exhausted upon arrival. He had attempted to call the hotel numerous times, but no one would answer the phone. The front desk proceeded to tell him his reservation was canceled, as he had not shown up on time and had “not called them”. They found him a room. He called to let me know he was safe, but forgot to tell me his room number. Later, when I tried to call him, the front desk refused to put my call through, or to leave him a message for me. I explained that he was disabled and having some issues with his phone, could they do a wellness check? They refused. Later, he did give me his room number and confirmed his cell phone was not working properly. I tried calling him through the hotel number NUMEROUS TIMES, to no avail. NO ONE EVER answered the phone again, the entire time he stayed there. He even went down stairs to talk to the desk attendant and NO ONE was at the desk. What kind of security is this for the hotel? Anyone could have walked in or out and done anything they wanted. By the third day, he found an attendant and told them he was having phone issues and if I called, could they please put the call through? They assured him, they would. He also requested a wake up call for the next morning. Neither of these ever happened. I called and let the phone ring 20 times, at various times; no one ever answered. No wake up call. Does no one work at the front desk in this place? I have never seen or heard of a hotel front desk with no attendant. And we are well traveled! We have also been Hilton Honors members for over 20 years. This is not safe!|My husband made it home safely, only to be charged an extra $125 pet fee by this hotel. He has called numerous times to have this fee refunded. He definitely was not traveling with a pet! Neither he, nor the Hilton complaint people can get anyone at this hotel to answer the phone, again! Now, one of the hotel managers has called our home and claimed she remembers my husband and was the one who checked him in (really? Weeks later you remember him?) and the TWO DOGS he checked in with!!! He assured her he does not own two dogs, and she is mistaken. He was flying, renting a car, and visiting a dying friend; he most assuredly DID NOT BRING A DOG!!! She doubled down and told him she had it on video!!! This is all so ridiculous and exasperating!!! I am furious with the way this hotel has treated my husband! He is an excellent customer who always treats hotel staff with the utmost kindness and respect. We are waiting for them to send this supposed video to our email - I can’t wait to see who the person is that they “remember” him to be! To be continued…..

Sarah E.

I have traveled extensively and stayed at hundreds of Hilton properties over the past few years and I have never been treated so poorly and unkindly. My father passed away and we were hoping for a late checkout to get a little extra sleep as we were exhausted. They told us we had to call down to the front desk at 6am to request it. I ended up calling at 9 and was immediately dismissed saying they had “already given away all late checkouts for the day”. Mind you the parking lot was completely empty when we left so no one was even there late. I have never had a Hilton property not offer at least an hour extension as a courtesy even when they were fully booked.

To top it off, they came and knocked on our door when we still had a few minutes left asking if we were leaving. It was not after the checkout time.

I am going through the hardest time of my life and a little kindness would have gone so far. When I checked out, the front desk (Julisa) who was not wearing a name tag, did not seem to care and was quite short with us. She did not offer a sincere apology. She ended up shrugging and walking away: Coming from customer service and hospitality, I would not want someone like that working my front desk.

The rooms were falling apart and dirty. There was hair that did not belong to us in the bathroom on the sink and in the shower. The toilet was not very clean either. Mold and mildew and grime in the corners. Wall thermostat was non functional. Faucets were barely secured in and very poor water pressure.

I would not recommend anyone stay here - there are far better and kinder (and cleaner) Hilton properties in the area for the same price. I am a loyal Hilton Honors member, Gold this year because I no longer travel for work, and this was so far from the Hilton experience I am accustomed to.

Barry J.

Convenient location if you're traveling. We were only there for a very brief stop before getting back on the highway, so I didn't get a real good feel for how safe the area was or what was nearby.
The beds were clean and comfortable, and the room was quiet while we were there. The included breakfast was fresh and hot, and they offered a decent variety. Would definitely stop again if in the area when a rest from travel was needed.

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Positive: The location. It was safe and easy to find. Negative: Problems at check in, one of the plugs in the bathroom did not work, the handle on the toilet needs replacing, the mattresses need replacing.

Tony B.

Breakfast is good. Very good. Especially their potatoes. Milk on the other hand was mixed with water and they didn't have regular milk. Rooms are nice for the most part, but couldn't help but notice the dirt in corners that was built up over years.

Nancy H.

Great location for proximity to interstate and other services.
There is only one elevator and it was broken for much of our stay. My husband is recovering from complete knee replacement, our room was on the 3rd floor, and navigating the stairs to and from our room resulted in tremendous knee and hip pain. Most uncomfortable experience at a Hilton property ever!