Hampton Inn Phoenix-Biltmore - Phoenix, Arizona

Carol L.

We have been to this Hampton numerous times and have always had great staff and service. They are very accommodating for service animals as my husband is a disabled Vietnam veteran.
The staff was great until we went to check out. There was a very confused young man at the desk. We asked for a print of our bill and he instead charged us $10 for what was stopped to be free parking!!! We told him it was free parking but he ignored us. We then asked if we could get our printed bill, which we finally received. No explanation for why he charged us the $10.

Laura M.

I picked this hotel for the proximity to my holiday party. A room is a room is a room… But the people make all the difference in the world. Honestly, when I stay in a hotel, all I need are clean sheets, clean shower, and while not necessary, breakfast is really appreciated (I did receive all)! My check- in with Shawn was amazing. He greeted me right away, made sure I had everything I needed and he must be such a happy human, I felt at home. When I came back to the hotel later Art was just as amazing! Totally made me feel like a Queen coming back to my castle! There may have been some snacks as a little treat… thank you for the great experience!

GThoney

We enjoyed three nights at the Hampton Inn - Biltmore. We were greeted by Art at check-in. He was very personable and helpful. Our room was clean, quiet and the bed was super comfy. Breakfast was sufficient. The location was perfect and within walking distance to Whole Foods, coffee shops and the Biltmore shopping area. We will certainly stay here again.

Mark H.

We stayed here for 2 nights as part of a recent road trip. The hotel is easy to find and is well-located outside of downtown. Within a 5 minute walk is a large Fashion shopping area with good restaurants and an adjacent cinema. We were welcomed at reception with a friendly greeting and quickly checked-in. There is a large breakfast area and a decent size outdoor pool. The elevators were a bit slow but otherwise everything was good. My room was a good size, clean and quiet. The breakfast was good too. Only negative was that you pay for parking here which always is annoying especially in out-of-town locations.

April B.

I was disappointed in my stay this trip. First and foremost the only rooms available were handicap accessible rooms which seemed ok at first but turned out to be very inconvenient the shower water ran all the way next to the toilet and it didn't really feel sanitary. The curtain wouldn't stay closed and it just felt like a shower in a girls locker room. Second I paid for 2 queen beds and upon laying down they felt small. I actually ended up measuring the widths and the beds turned out to be standard full size beds. A 6inch difference from a queen. I brought this up to the front desk and the gentleman explained that hotel queens are actually the size of a full. I was confused and a little shocked by his answer. Upon further research I discover that this is nonsense. Hotels use standard sizing for their beds. But what exactly could I do once I'm already there. Next there was no couch in the room. So basically our only option was sitting on our beds the entire trip. My son used the 1 chair that was in the room and my mother and I basically suffered from back problems from trying to sit/ eat/ work from the beds. The breakfast was good but that was pretty much the only plus. The amount of money we paid for the quality of our stay does not match up. I had this hotel saved for our yearly trips to see my sons surgeon but this was our last stay here. It's overpriced for what you get.

Elizabeth R.

Very good service, spacious and clean rooms. 👌🏻

They have a very complete and delicious breakfast, and the best thing is that it is included in your reservation, and you save a little money, which you would spend in some other establishment.
It has a very good location in the city.

Giacomo P.

The hotel was really nice and well located. The staff was really kind and gave us all the key information even if we arrived over the expected time. The room was large and very clean. The breakfast was also good and very organized. Great work!!

Amy K. M.

Excellent service and large clean rooms. Better than expected considering the affordable price! Would come back