Hampton Inn Athens - Athens, Georgia

Reggie B.

Excellent stay. Enjoyed everything and it looked brand new. Staff was always happy which means they have a great manager running the place. Breakfast was good with lots of options. Talked with a lady I think her name was Sandy or similar in the elevator and she was very welcoming

Jennifer H. -.

Great location, great hotel! The room was well ventilated with great AC. The room was spacious and clean, great amenities included, beds were comfy, and overall we were impressed. Would 10/10 stay again! A pleasant surprise 🙂

Juan R.

Stayed for 5 days and very happy with it the location is great near the downtown area and next to a good Mexican restaurant. The service is great and the rooms are clean. The gym is also great with all the equipment working. The breakfast is standard and varies a little every day. I would return and recommend it

Terrie H.

Front office staff was unfriendly from start to finish. So, I arrived Monday 2/`3/2025, and I encountered Autumn. I wanted a suite, and she told me they didn't have that accommodation, but Comfort Inn did, and maybe I wanted to go there. I told her I had looked at that and liked Hampton better because they had wood on the floor and not carpet. I then asked as a Gold Member, can I upgrade to a King-room. She stated we might not have one later, as check-in is at 4 pm. I asked her if I checked in now, could I have the upgrade, and she stated YES. Once I checked in and picked the queens, I went back and told her I had checked in and asked if I could get the room now. She checked me in and gave me the key to the queen. I returned and identified that this was not the upgrade. She identified then, “we don't have enough of them open to give you one; we have to sell those first.” I identified I asked you just now, and she identified, “I must have misunderstood. I have a King, but you will have to pay for it.” I asked her the price, and she said 10.00 extra a night. I said OKAY, I don’t care! I then asked if they had a Disability room because I had a bad hip and often slip and fall. I had my disability tag in my car if she needed it. She identified “No; we don't have enough of those to give you one.” Mind you readers, I am booking online and seeing what they have available. I then asked her if I should just cancel this reservation to get the room I need. She identified Yes, you can try. I booked the disability/king room and came right back up to the desk. She stated, “oh, now that is not available; someone just booked it, I'm sorry!” I said, "I know it was me! Another front desk AA woman (I don't know her name) came up. Autumn asked her how she could move my cash reservation over to the Disability room, as when she tried at first, it wouldn't allow her to. She could move it over, and they would still be alright. I injected and identified, "No, I need the cash reservation canceled as I'm using points for the disability room." (See, I pay cash when I want to build up my points, but at this point, the LIE has made me want to get rid of all my points and just stay with my Ambassador Status with Marriott)! She was never trying to transfer me over; she was trying to dump me in what she felt I needed and disregarded my feelings. I then asked for a late check out when I leave. She stated, “You have to come ask that on your day of checkout, and the latest here is Noon.” On Tuesday, I met Bree, and explained that I might be checking out Wednesday, and I would need a late check out. I would not know until 7 pm, but I would let her know. I then let her know that I was offered no water, snacks, or points when I checked in. She identified, “Which do you want? You can let me know when you know, & late checkout is at Noon & you can ask in the morning if you checkout.” The coldness & rolled eyes, like I was getting on her nerves, took me back. I ended up staying over. Wednesday came, and I was so happy that I only had one more day of Teaching Customer Service Training. They had given me what I needed to tell my class how NOT TO BE! Thursday morning finally came, Thank God! I went to the Front Desk to ask about the late check out. Mike was the clerk, and I explained that they identified that I had to get up and come ask for a late checkout. He asked, “How late would you like to check out?” I said 1 pm, he looked at my room and the notes apparently, and stated “oh Bree had already put it in, for Noon and that is the latest checkout you can have. I am usually the last person to know about late checkout. The ladies usually handle that.” I got home safely and immediately called my colleagues that were scheduled to go there in a few weeks and immediately told them to go somewhere else or rent a home! Owner: Train your Staff on Customer Service and inspect those rooms more often! They will benefit from a classic customer service video: Give 'em the Pickle by Bob Farrell - Customer Service Training.

Alan S.

The rooms here are what I have come ti expect from Hilton/Hampton inn. Really nice breakfast included with the room each morning.

Staff: Atb5his location, the staff were extremely friendly and everyone that made eye contact smiled and made me feel welcome.

Linda F.

Definitely stay here again! Staff was friendly, hotel room was very clean, and a nice location! The Breakfast bar was very good as well they had individual omelets instead of typical scrambled eggs! Conveniently located right off Interstate 65.

Catherine L.

We really enjoyed our stay at the Hampton Inn in Athens, Georgia. Property was newly renovated and clean. The staff was phenomenal and always greeting us with a smile. I think we have found our new place to stay when we come to University of Georgia and Athens.

Kumar K.

Stay away and sleep in car. Digital key did not work. Loud traffic sounds whole night. Had a terrible experience last night. Adjacent room customer had TV high volume at 1am and upon reporting to the front desk personnel, he came and witnessed the sound but did not care to inform the customer to reduce volume. Tried reporting again at 2:30am without success. Hotel management should understand and get trained to serve the right customer in a right way without any hesitation.