Hampton Inn and Suites by Hilton Cincinnati Midtown Rookwood - Cincinnati, Ohio

danason

We had an excellent experience at the Hampton Inn and Suites midtown|Rookwood|Cincinnati. Staff was helpful and friendly. The manager on duty, Zachary, welcomed us warmly, even though it was a last minute reservation.|We had a lovely studio suite on the top floor and it was pristine: brand new, and fresh. Bed was comfortable and the studio suite thoughtfully laid out with great storage. The location was convenient to Hyde Park Square and the Rookwood shopping area. Housekeeping is every other day. The staff made our stay so enjoyable. I am quite surprised to see the negative reviews. We felt safe and secure and the location cannot be beat.

Meghan S.

I travel for work, I also travel from Ohio to California as my 9y/o son lives there. Needless to say, I have had WAY too many bad experiences in hotels so I tend to research for hours til I’m exhausted finding the “perfect hotel”. I was a bit skeptical of the hotel considering it didn’t have many reviews because it’s somewhat newer but felt as if I should leave a review.

This was by far one of the best hotels I’ve ever stayed in Ohio for work. I stayed in room 402. Zachary checked me in and was very polite, professional and created small talk. Hospitality is a huge part of a hotels success & I felt very safe. My room was quiet, the TV (although a previous reviewer left a negative review about it being mounted crooked 😆) is something you can actually tilt/move around yourself to your liking.. tilt it toward the bed, tilt it towards the couch, it doesn’t matter, just don’t rip it off the wall lol. Anywho, it was by far the best sleep I have gotten in a long time. The comforter, pillows, everything is so comfy. I wish I could take it all home. Thank you for a great stay!!

Pam S.

Stayed only one evening. But was a nice place. Mother/Daughter quick get away. Great location for shopping and restaurants. As well as other things, like the zoo and observatory. But due to rain we missed those this time.

Lamarr H.

I stay here for 5-7 days twice a year when visiting family. It's newer and I know the surrounding area well, as I worked in rookwood commons at Gap in high school. I like the location and the price is decent compared to the dated downtown hotels. Parking is $5/day with in/out privileges. I have always seen Hampton Inn as a no frills hotel and used it alot when on active-duty due to our discount with them. I am really shocked and concerned to see cars were broken into, I haven't had that happened. ||My only complaint was the rooms both times I stayed had a cursory cleaning done. It's more a Hilton brand fault for being money hungry and not having the hotel staffed properly so that the small crew they do have, have to rush. I always bring lysol wipes with me anyway, and when I notified front desk manager they apologized and sent someone up to clean it and gave me gift certificate to First Watch for two days, as well as 10K points. ||I hope they can stay on top of things like housekeeping and parking lot security, since this is a solid option for the area.

Heidi P.

We stayed here for a family wedding and were very happy with the spacious king sweet and the free breakfast. Most importantly with the amazing service when my son accidentally locked my husband out of the room after the wedding. My son & I went to bed early, turned on our sound machine and fell hard asleep. My husband came back to find my son had turned the deadbolt. After being unable to reach us via call, text, calling the room phone or knocking he got the manager, Robbin, to see what could be done @2am. She was unable to open the door with the deadbolt on so she found him another room last minute. We can’t thank her enough.

Mel O.

Do yourself a favor and go somewhere else. I have never been treated so poorly by a front desk manager in my life. You would think an Army veteran would know how to treat people with respect. And as a manager, you'd assume she would know how to listen to her guests regarding a simple miscommunication on her colleague's end instead of accusing us of wrongdoing. She drove us out and we ended up staying at a nicer, friendlier, less expensive hotel.

Reyes R.

I have stayed here for the last two years. I love the location, but in the previous three visits this year, the service has dropped. Second, we have complained that the hot water decreases no matter what time of day and floor we are on. When we present this issue to the staff, the standard line from the front desk is, " It only happens when everyone takes a shower at the same time." My suggestion to the owners is to please research the issue. We will NOT stay here again.

Kathleen O.

Great service! Zach at the front desk was super helpful! There was a small mishap with my room and he made it right quickly with a smile. The hotel is conveniently located, clean and efficient. I highly recommend staying at this location. Thanks!