Great Wolf Lodge Water Park | Mason - Mason, Ohio

Whitney K.

The experience here was amazing! Service was top notch. Every member of staff we interacted with was kind and helpful. It was a wonderful getaway. We will definitely return! The hotel is NOISY, you can hear people in the halls, above you, and next door. Bring an eye mask and ear plugs if you're a light sleeper. Rooms are themed so we'll, ours was very clean. I brought some supplies to wipe down the tub and surfaces, but they were so clean.

Crystal R.

My husband and I took our girls to GWL for a few days, and thankfull, it was just a few days. The price was outrageou, and the pools were packed. The layout was really difficult to be able to watch your kids. The waterpark was also freezing once you got in the water or got splashed by the kids. The breakfast buffet was good and had a wide selection of food, so that was nice.The servers we had were also excellent. We also ate at the pizza place. The pizza was decent, but the $19 chicken wings weren't even cooked all the way, so that was a letdown. Our room was clean, and the shampoo they provided was amazing (I did bring my own, but theirs was great). I'm happy I brought it though because sham/cond isn't enough for my girls long hair and our conditioner was needed. The cleaning staff was very kind, as were the pool staff. I would have rated it higher but the hotel is enormous and the waterpark comparably was tiny and hard to enjoy, which is why we went. The wristbands were nice, not having to carry a room card was huge. I wish ours worked for the parking gates because that sucked having to call in each time we left the resort because it didn't work there. When you have 3 kids, convenience is key. It will be a one-time only trip for our family.

Lauren P.

I was really skeptical about this place but my son has been dying to go and I’m glad we did! We only live about 45 minutes away so it wasn’t terribly far, we got our room during a special they were running as well. However if you’re booking a larger room for a bigger family and did not get a discount when booking it can be fairly expensive so plan accordingly to when they have deals! Chairs are first come first serve but we only used one for our family of 4. The water park itself was pretty decent for an indoor park! There was plenty to do for the kids and us adults. I appreciated the 21 and up hot tub area because we were able to grab some drinks and get a break from the kids. It is a smaller indoor park if you are used to going to the water park at kings island but lines for slides moved fairly quickly. The staff was great and extremely accommodating, we had extra blankets brought up quickly and the system they use to text to request anything made everything very easy! Our room was clean as well as the bathroom and I always check since I’m a neat freak. They have other things for kids but we just went for the water park. I saw a few people complaining on previous reviews but genuinely this is a place for children and families so I don’t recommend taking a trip here with a group of adults unless you are okay with being around hundreds of kids. Our family had a great time here! I’m glad it’s so close to us. We will definitely be returning!

Lyndsey T.

Wish I could give these guys more stars!! I booked our first time ever for a holiday getaway in December, wasn't disappointed. Just got back a second time and still, nothing bad to report! Check in was a breeze, staff is so helpful and welcoming. I have twin toddlers and they absolutely LOVE it here. Not only theWaterpark, but the themed kid cabin (HIGHLY RECOMMEND!!) suites are absolutely adorable!!!!, pizza is 10/10, candy store is delicious, the dance party is super fun, golf and arcade is a nice break from all the splashing. Can't wait to book again for the third time! Whatever you guys are doing, keep up the great work and thank you thank you THANK YOU for giving my kids such a great time!

Nedra V.

We loved our stay at great Wolf Lodge. The rooms were perfect. The beds were super comfortable. I love the blackout curtains and the child locks on the doors. We really took advantage of the microwave and the refrigerator that was in our room. We had a great time and hope to go back.

Brit

We’ve been going to Great Wolf Lodge every year for the past five years—sometimes even twice a year. It’s been a family tradition we’ve looked forward to, but sadly, this might be our last stay. Each visit, it’s felt more and more like a money grab, and the value just isn’t there anymore.

They’ve recently started charging for parking—$15 a day—which feels excessive on top of what you’re already paying. The pool area is incredibly overcrowded, and there seems to be no real crowd control. Kids are allowed to run, push, and bump into others with no staff supervision, making it more stressful than enjoyable just trying to keep your family safe and out of the way.

The food prices are outrageous. The arcade is even worse. We spent $30 and our kids walked away with a candy stick and a few Tootsie Rolls. Nothing is clearly labeled, so the kids had no idea what their points could actually get them, which just led to more disappointment.

Thankfully, I brought sanitizing wipes—because our room was not clean. We found fried chicken skin on the counter, hair in the bathtub, and greasy tables. It all just felt dirty and poorly maintained. Even the pool area had so much chlorine in the air that it physically burned your eyes.

For how much they charge, you’d expect better. If food were more reasonably priced, we’d gladly stay on-site to eat and spend more on additional activities. But instead, we found ourselves constantly leaving the resort. The whole place needs some serious updates—half the wave pool features weren’t working, and the water slides are so uneven you end up hitting your back on the seams.

It makes me sad to say this, but we just can’t justify the price anymore. It used to feel magical and worth the cost, but now it’s become more frustrating than fun.

Kassie

We had an amazing time at the pool with our half-day pass! The facilities are truly top-notch. The water temperature is perfect for both kids and adults, making it an ideal spot for families.
The pool area is packed with exciting features, including cool slides, a lazy river, and an indoor pool. We also enjoyed the food options available.
One thing to note is that parking comes with a $15 fee, which caught us off guard. However, it didn't detract from our overall experience.
Overall, we highly recommend this spot for a fun-filled day with family and friends!

Jacob C.

Visited for 2 nights with a 11people in our reservation. The room and public areas were all well maintained. While we spent our time in the Waterpark and didn't really partake in any of the other activities, there is plenty of other things to do if you are willing to spend the money. The kids did enjoy the dance party each night as well. The staff was great and the whole lifeguard staff was very attentive and seemed to be on top of it all.