Fairfield Inn & Suites Oklahoma City El Reno - El Reno, Oklahoma

Vanessa K.

Looked to be a fairly new hotel but front desk lacked sufficient customer service skills. Really acted like guests were a bother to them especially when reporting issues with the room at checkout. Room was missing a lightbulb, bed was so sunken in on one side that you couldn't use that side and desk chair (the only place to sit) was about to fall apart. However, the hotel was clean and a convenient location to the highway when passing through the state and low price.

Linda M.

While the room was clean, the hotel overall had several issues. I had purposely chosen a hotel with a pool so the family could have some “winter time swim time”. The pool is out of service. I was never informed of this. And I was informed it has been down for some time. So, movie time was decided for the next evening. Only to find the cable was not functioning. Zero family tv. Zero family pool time. Also noted the second night was a side exterior door that was unsafe. Making me not feel comfortable with the security of the building. Sleep was almost non existent that second night.

With this reservation, I joined the Bonvoy membership….after this experience, I doubt I will trust it enough to share my rare free time with family. It’s been a bust as far as the hotel stay.

Byron

Positive: Employees were very nice and the front lobby was clean. Negative: The room #205 smelled nasty!. The bed mattress's on the beds needed to be REPLACED. They were both LOP sided from never being flipped or changed.Work boots in the hallway that smelled the entire place!!!

Michael S.

What is my least favorite of the fairfields that I have visited this year. The service was laxadaisical. The employees were friendly enough. They just didn't seem to be as thorough as the ones in the previous stays.

Natalie S.

I’m not one to leave reviews but this hotel is absolutely amazing! Stayed while I was on my way to Tennessee and then coming back I stayed as well! Wonderful staff!!! And amazing breakfast! Rooms are very comfortable. Newer style rooms that look recently renovated! Amenities are amazing as well. Overall a 10/10!!!

Andy C.

I don’t usually leave reviews of hotels but this was an outstanding experience. Staff of hotels are always nice so that was similar but the room was just outstanding. I mean nice quality stuff, great shower, comfy bed , nice pillows, big tv , fridge and microwave, quiet, dark. Pricing was awesome for what I got. I slept like a baby. Woke up to a nice breakfast spread and good coffee. Was very pleased with this hotel and is better than 75% of the ones I’ve stayed in. Only pic I have is of the breakfast. Sorry.

TF

Pretty terrible for a Fairfield. I spent ~40 nights here over 2 months and finally gave up after maintaining my Marriott rewards status for the year. I realize El Reno isn't a vacation destination so standards are inevitably lower, but, man I hated it here and will never return.

90% of guests here are O&G workers. Maybe this plays into the lack of hospitality, but it guarantees a lot of stomping around from 3-6am.

Front desk is awful. There is a younger guy and one lady who are quite nice and friendly. The rest of the people at the front desk have 0 hospitality or customer service skills. No hello, how are you, thanks for spending $5k at our hotel. Borderline hostile when asking simple questions or picking up a package I had delivered.

Pool has been closed all summer. Unless there's some catastrophic structural failure with the pool, this tells me owners just don't care to fix it.

Beds are terrible. Over those ~40 nights, I stayed in quite a few different rooms. EVERY bed has massive craters in it. Plus this location hasn't thought to provide outlets/USB ports anywhere near the bed (ie, on the end table). A minor inconvenience but, seriously, every super 8 and motel 6 has better sleeping arrangements than this.

Room service just shows up whenever they want to. Do not disturb sign? Irrelevant, time to clean. Leave that sign off for three days? They never show. They also do a poor job as I somehow had dead crickets in my room on the 2nd and 4th floors.

If you're just staying a night or two, I guess it's bearable, and certainly better prices than Yukon or OKC locations.

Brittani D.

Booked this for one night as a pit stop on a cross country road trip. We got in late and had a clean, quiet stay. Room was very large, hotel seemed recently renovated. Breakfast the next morning had a wide selection. Was one of the best hotels we stopped at during our 14 day trip!