Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa - Concord, North Carolina

Warners

My experience at the hotel was absolutely great and wonderful! Trey was incredibly supportive, attentive, and hands-on the entire time. He helped me with anything I needed, always with a great attitude. What stood out most was how quickly he made things happen—he made sure my room was cleaned and ready in under 20 minutes! Trey truly went above and beyond to make my stay smooth and comfortable. Thank You So Much Trey

Christina C.

Three stars for location and the free breakfast/evening happy hour. The hotel is dated and in desperate need of an upgrade. There were FIVE handicapped parking spaces. FIVE! They had a huge parking lot but definitely not enough handicapped spaces.
The room was “clean” but there were stains on the carpet and lots of wear and tear on the furniture. A single two outlet plug by the bed is absolutely not enough in today’s electronic dependent world. The water pressure at the sink was almost nonexistent, I am not sure if it was due to the broken sink faucet or the fact that we were on the 11th floor. The shower pressure was fine so I really don’t know. Also we had a balcony with NOTHING on it. No chairs, no table, nothing! Why bother? A restaurant menu and something for local resources (restaurants, shopping, etc.) would have been a nice touch but I had to go downstairs to the restaurant to get a menu. An inconvenience but certainly not a dealbreaker.
The staff was pleasant and no one was rude but no one really went out of their way to offer more than the bare minimum customer service.
The free breakfast buffet was plentiful and offered made to order omelets (thanks Jeff, the omelet was fantastic). A nice option except that it was clear that the cooking area was maintained to bare minimum standards. One of the fire suppression jets (wrong terminology maybe) above the stove was clearly neglected from the cleaning detail and that was all I could focus on while waiting for my food. There was also an evening happy hour with 2 free drinks and a very sparse buffet of snacks. Hummus, crackers and a nut medley. It was complimentary so I can’t fault them for at least offering something.
We have added this hotel to our “not again” list. There are too many other options in this area at the same price point.

Stacey P.

What a wonderful experience we had at this beautiful hotel. We were pleased with the free glasses of wine they offered us when we arrived, and the delicious complimentary breakfast the next morning. The entire staff was kind and professional, and quick with a smile. our room was very comfortable, the linens were fresh and clean, and luxurious, and the room was well appointed with everything that we needed for just a perfect night's sleep.

rachelbW8920WU

It took me a while to write this review as my experience at this Hotel was not the best. I was there for my family reunion and while most people were really friendly, the front desk staff was AMAZING with the exception of the front desk manager. She was not nice at all she was rather rude. The rooms were a little outdated in which I still would give this more stars because it's just furniture. The housekeeping staff didn't speak English and would knock 2 times and then just walk in not giving you time to put clothes on to answer the door. A few things that would have made my stay better keep the front desk lady in the office and not dealing with your guest. Speak with housekeeping about walking into people room. Again, the front desk staff was great it was a guy and older Lady that was funny and very nice.

Lori H.

We had a wonderful stay! Every detail & mishap on our part was taken care of by your amazing staff!
Trey at the front desk was courteous, friendly, helpful & knowledgeable at check-in.
Breakfast was exceptionally prepared by Mozell! She can make the most scrumptious omelet and it was so fun to watch her flip those omelets effortlessly!
The room was clean & quiet!
And just one notation for upper management, The Front Desk staff was always standing & pleasant, even though they were visibly fatigued. I was saddened to see when I checked out that they didn’t even have stools to sit on. Those employees are the first point of contact for your guests, please get those hardworking, delightful, gregarious staff members a stool to sit on.

Tim S.

The rooms are very spacious and this is a beautiful hotel with a nice breakfast buffet and a very nice atmosphere in the main atrium. I would have given it five stars if it weren't for the fact that the rooms need a little work. But all in all, we would definitely stay here again. The service was excellent, the made to order breakfast alongside the regular buffet was very good, parking is easy and it is an attractive hotel overall. We also had drinks and food in the restaurant on the first floor which were very good.

Barb N.

Great room, spacious, wonderful breakfast. We had an issue with the hair dryer and it was rectified immediately. Close to Charlotte Speedway and an awesome mall. The restaurant staff gave Great recommendations for area restaurants.

Kelli D.

We had a wonderful stay at Hilton embassy. The breakfast was amazing. We love the waterfalls and the auditorium and even the front desk gave us some amazing customer service.

We also spoke with the vacation guy, Kevin Anthony, and he had a great personality, he was kind, fun and we had a wonderful experience with him here at the Embassy suites. He took his time and explained everything to us. We left with no questions or concerns. Me and our friends actually bought a extra vacation from him. We will certainly be back and recommend our friends to come here and of course to see Kevin Anthony.