El Sitio Mexican Grill - Eatonton, Georgia

Joyce L.

Took my father(who was from out of town for the holidays) to dinner after recommending this place cause I known it for since it was opened since 2012, took 15+ minutes to get drinks, only got one of our two appetizers. My daughter and my husband got their meals after we finished our first appetizer and drinks. Had to flag our waiter down just to get refills, informed him about the missing cheese dip. Never got it still when my and my father’s dinner came out.

(Mind all this also this place was not packed either. Which I have seen it be popping and NEVER have service like we had.)

Spoke to a different waiter that we wanted to speak to someone, so our waiter came out and again stated we wanted to speak to someone about the service. The owner came out, she was very friendly and we told her the situation about the service.

All we wanted was the dip and my father’s meal(he didn’t eat it due to him being disgusted by the service) taken off and she comp the whole bill. As much as we appreciate that, she did suggest us to come back between 9 to 5 for lunch to which we did as soon as we walked in they told us they were closed early at 3.

And as long as I’ve been coming to this restaurant, I will not be returning back to this restaurant, and none of my family is either, and I will inform my friends as well.

Gregg R.

Relatively new here in the Lake Oconee area, but delicious food. Our waitress was Kimberly and she was kind, prompt, and smart. Overall great experience!

David M.

Arroz Igualla at el Sitio
No rice!
Green peppers, broccoli, cauliflower and carrots.
Beef, chicken and shrimps.
Cheese.
So good!

Diane P.

It was our 1st visit. The food was good, but the service was not. We waited 15 minutes for someone to take our order. Menu has a variety and they were willing to make adjustments. Didn’t wait too long for delivery. Once food was dropped off, never saw waiter again. After done eating, we waited another 15 min for bill. Didn’t see waiter around to flag him, so went to counter to check out. Clerk (?) went and got waiter for bill. He immediately came out of the back, scribbled up the bill and handed it to her without ever making eye contact with us, never mind thanking us or saying goodbye, turned around and left! I was tempted to not tip, but left 10% and now regretting leaving one. I told the clerk (?) that the food was good, but not the service. She replied “ok”. Really?! Hope she was not the manager! Don’t think we’ll go back. We gave 3 stars only because the food is good, but not the service. There are other Mexican restaurants in the area. We like El Agave, but thought we’d check out the others. I think we’ll stick with what we know and like - El Agave

G P.

Please consider other options, unless you have time & money to waste on sub-par everything. The workers near the front seemed unorganized & frazzled. We allow for things, especially in this particular time of such uncertainty. With employee shortages, often unsupervised, untrained staff, regular menu items not being available, we know owners & managers have a hard time, but this particular experience was just absolutely avoidable. The place looked really staffed up, so shortages didn’t seem to be the issue. Although one of us is handicapped and it’s obvious, we were still taken on a trek through a narrow passage to the very back, although several other seatings for two was clearly available closer to the front. We didn’t complain, we just followed the host who was also waiting on people as we went along. Waiters with drinks & large amounts of food on trays above their heads & ours were squeezing by us, there was a guy sweeping in the aisle as we passed by & no one made an effort to move so we could follow the host. One lady did say hi to us.
It was stop & go for a bit, but we finally arrived at our seat facing the nearby kitchen door. Once seated we waited 30+ minutes for 2 sodas & water. The waiter continually told us each time he walked by they were very busy that night & he was doing his best. We empathized with his plight & decided to just enjoy our drinks & be patient.
Three hours & several request later for the check, it finally arrived. A $70 bill for cold food that all tasted the same. Cold food in a Mexican establishment is very rare indeed, it usually arrives really hot & they warn you about the burn risk with the serving dishes, not the case on our visit. Then we waited approximately an additional 30 minutes to process the payment. We don’t mind paying for good food. We order what we want & we have an expectation it will taste good & be served properly. We ordered house fajitas, a burrito, couple of tacos, rice, beans & cheese dip, the usual fair. A variety of flavors was expected, since there were so many elements to the dishes. I’m not sure how they achieved it, but it really all tasted the same, cold & bland, very little if any seasonings in the food.
Many people complain just to be complaining, they will find something wrong in even the best of situations, not the case with us. We are easy to please. We enjoy dining out & also enjoy interacting cheerfully with staff members & we enjoy tipping staff based on the treatment we receive. We will even enjoy less than good food if we are treated kindly. Hey, the wait staff doesn’t cook the food. We just want to enjoy the dining experience. We have standard expectations & know some things happen, we just don’t expect so very many things to happen all in the same visit. There is no excuse for poor treatment of customers, especially if they are not complaining, being obnoxious or causing problems, none of which we ever do. We require very little & even try to help with clearing & stacking our table, so there is no need to provide us shabby treatment. After 3 hours of watching our waiter our sympathy for him dwindled as we observed he only had 4 tables, so it wasn’t like he was swamped & none of the tables had more than 4-5 people at any time during our visit. He spent most of the time in the kitchen & a great deal of his time laughing & joking with one particular table while the other three went lacking. There were looks of disappointment & anxiousness coming from a few of the other faces at his tables as well. All this being said, that is 3 hours we cannot recoup & we ate very little of what we did receive & we certainly didn’t take it with us, it was not fit to share with our cat. We have to give this place one star. There is however another much smaller establishment called El Agave not far from this place where the food is delicious & the family is so nice & accommodating. It is our go to spot, but we just went to this place because we wanted to try another restaurant for a change. Big mistake🙁.

Mike D.

This place is awesome! The owners and employees are amazing! We visited for their 10th anniversary and had a blast. They had a great mariachi band that was so much fun. Highly recommended!

Savanna P.

We always get taken care of in a timely manner, not matter how busy they are. The prices are great, too, compared to others in the area. It's a go-to for us!

Coltrane C.

The restaurant we had planned to go to had way too long of a wait, so went for lunch here around noon on a Saturday instead. Food was amazing, service was great, prices were good too. Would definitely go again with friends.