Econo Lodge Umatilla Columbia River Area - Umatilla, Oregon

Carolyn H.

We needed a quick hotel to stop for the night. This hotel was super clean and had great friendly staff. The bed was very comfortable and the shower was good too. The area was nice and quiet. Not a high end kind of a place but a fantastic stop over for the night!

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Positive: It was clean and in a good location. Negative: Even though I didn't I didn't expect the breakfast to be great, it was non existent (no utensils, no juice and no staff available).

Ceellmo

Positive: The bed was super comfy and the room had a bathtub, I was able to check in early. Negative: No one at the desk, no one answered the phone, females at desk exceptionally rude, breakfast items were gone before 8 am and not refilled, wifi password is NOT SECURE as it claims and my phone was hacked by a bridge using the hotel wifi.

Les H.

EconoLodge is a small hotel with parking lot available. The lobby is extremely small—there’s nowhere to sit while you wait. The front desk clerk is often not present, so you have to stand in front of a camera to be noticed. When they do come out, they greet you with a polite but indifferent attitude, not going out of their way to be friendly.

I can’t comment on the breakfast, as my husband left for work before it started, and I was still asleep. However, when we asked the receptionist about it, she mentioned that breakfast is "grab-and-go," with some bars available. Whether they were actually there or not, I can’t say, as I didn’t see them. There’s no drinking water available, but coffee is offered 24/7.

As for the room cleanliness, it was spotless—no complaints there. The mattress was fantastic and very comfortable. It’s clear the hotel has undergone recent renovations, as everything feels fresh. However, the staircase to the second floor was covered in crumbs, indicating it hadn’t been vacuumed for about a week, if not longer.

Regarding the pool—it’s out of service. There’s a sign stating that maintenance is being done, but it’s clear it’s been neglected for some time. Despite having water, it’s dusty, so don’t count on using the pool. Lastly, I want to mention the constant smell of food in the lobby. I’m not sure where it’s coming from, given that breakfast isn’t cooked on-site, but the smell was noticeable.

Overall, it’s a mixed experience—clean rooms but lacking in amenities and service.

Rosina C.

We have stayed at this hotel in the past, and I have to say, it is pretty much going downhill after their remodel. We stayed there 3 nights. There were black crumbs all over the bed after we pulled the top comforter. Luckily, I had brought my own bedding.The mattress on headboard was slumped over so you sank and feet were elevated. The mattress was so lumpy it made our backs hurt! The room was picked up, but not clean. There was hair all over the place. Checking in, I was assured that a continental breakfast would be included . Violet mentioned pastries and fresh fruit.Violet was very polite and almost convinced me to become a rewards member. After 3 days, breakfast was not available. This was my interaction with staff Dulce in the mornings. Day 1, she told me breakfast was gone because all the residents had taken everything. She unlocked a cupboard and placed one pastry and 2 granola bars . She acted like I was bothering her. I had checked breakfast at 6am, 7am and 8, since I couldn’t sleep from the lumpy bed. 2 morning. Dulce told me the van never arrived with the food, and it’s not their fault. She didn’t even bother turning on the lights in breakfast area.Third morning, she stated that they are not even supposed to be serving breakfast at all. I asked her if there was any room for a discount of our stay and she said the rates were the same wether they offered breakfast or not. She was so rude about it and I told her why do you guys even mention it at all? She kept saying we shouldn’t even be offering it. On check out, it was raining so hard we were hauling things to our car. It was 10:40 am, and our keycard was disabled, we stood in the rain like idiots getting soaked trying to get in. we walked through the front door, then our room door was disabled we couldn’t get our stuff, yet a Caucasian man was going in and out also loading his truck and his key card worked just fine. When I asked Dulce, she said, oh, that’s weird and activated again. I thought this worker had one bad day, but 3 days in a row with a bad attitude?

Deb B.

We weren’t sure what to expect when we arrived as the hotel looks a little dated from the outside. However we were very pleasantly surprised by how clean, quiet, and comfortable this hotel was. There is a great little bar and restaurant right next door too so overall it was the perfect stay. Very reasonable dog fee compared to many hotels that really try to gouge you. Would definitely stay here again.

Chenoa R.

This is by far the best hotel I've stayed at and at a good price. Our room smelled great. It was clean. The employees were friendly and helpful. A great place to stay.

Brandi S.

Nice clean hotel, friendly staff even at 10 pm. Even dog friendly.
Only few problems.... no proper place for your pet to relieve themselves outside. And the fact the hotel across the street looked really sketchy so I didn't feel safe outside.