Econo Lodge Broken Arrow - Tulsa - Broken Arrow, Oklahoma

dean M.

No just no. People living there , smells like animal feces and urine in the hall ways. Definitely not even an emergency stop. Clarion might be different but I wouldn’t stay there. Looks like an old office building. Needs updating and cleaned up. For sure

Last

It's like 2.5. If there's 3 things that make my skin crawl, it's roaches, old carpet and fowl odors. This place has them by the shovel loads. The maids seem to do the best they can.

Listen, you can make this work if you're willing to bring your own supplies, a can of roach spray for starters. You can tell this place was nice 30 years ago. Those days are long gone. If anybody cared just a little more they really could spruce it back to decent for a few grand. Anyway you have been warned.

Retzit A.

No STARS!!!! I walked in and it smelled like ammonia. That usually means something is being covered up. I was greeted by the gm, who let me KNOW he was the gm. I checked in and then found out that I would be charged a 50.00 non refundable deposit for my service dog, plus an extra 5.00 per night. I told him that wasn't right that it states online no charge. He then told me he was the head authority over everyone else, because he is the gm, and he knows the rules!!! He didn't ask for proof or anything else about my animal. He went on to tell me how he could tell a difference from a service animal and a pet. HE DIDN'T EVEN SEE MY DOG!!!!!! I had my money refunded and went to Motel 6, they've never let me down! When I got to my room at Motel 6, I googled the rules about service animals yet again. This is the answer I got again!

No, you do not have to pay extra for a service animal at Choice Hotels or any other hotel in the United States. The Americans with Disabilities Act (ADA) prohibits hotels from charging extra fees for service animals.
Explanation
Service animals are considered working animals that are trained to perform specific tasks for people with disabilities.
Hotels cannot charge extra fees or deposits for service animals, just like they would for other guests.
Hotels must allow service animals in all public areas, including restaurants, gyms, and pools.
Hotels cannot restrict service dog owners from amenities that other guests can access.
What hotels can charge for?
Hotels can charge for damages caused by the service animal, such as:
Biting someone
Destroying furniture
Relieving themselves in the guestroom
What can you do if a hotel refuses to accommodate your service dog?
You can file a complaint or contact a disability rights lawyer.
You can present documentation for your service animal to the hotel manager.

ALSO, after I got to my room, I looked at the reviews for Econo Lodge by Choice hotels in Broken Arrow, OK.
I think this was a blessing in disguise. I'm so glad I didn't stay at EconoLodge. Motel 6 price was actually the same, I get my deposit back, pets stay free and service animals are ALWAYS FREE!!! They don't have bedbugs either!!🙂

I should have read the reviews first!

Annamarie P.

Room was horrible had blankets with cigarette holes in them Shower didn’t work Neither did The remote and when I asked them about it, they gave me some lame excuse or how to work it wi-Fi sucks no point in giving it out if it’s not gonna work lobby guy said if it’s not working oh well nothing you can do about it is what he said with attitude shower head was nearly falling off homeless and crack head basically life here they are false advertising the picture on the website is deceiving oh and let’s not forget about the supposed non-smoking rooms when me and my children walked by a room. It was nothing but weed coming out of that room. If I could get my money back for the whole trip, I would’ve worst experience ever. I’m gonna add a picture. Oh, and when I went to turn on my heater in the room, it’s stunk like fire

KUELWHIP

I was hoping to save $60 by choosing this place for a couple nights. When I went to check in, the immediate response was not hello it was not even acknowledged that I was standing there for a solid 20 seconds. The lady then said hello took my drivers license and immediately answered a phone call and ignored me a second time. After I was all checked in I went to my unit on the 3rd floor of econo lodge. A lady was smoking in the building on the first floor, the hotel smelled like smoke and wet dog on all 3 floors. When I went into my room it smelled like mold, it was musty, and smoke smell.

I took all my stuff back to my truck and went to the front desk and talked to the lady nicely and told her that I know it says no refund and told her the problem. She and another lady said "oh I know who this lady is she is doing it again she's gone" (so they already knew she was smoking and they allowed it which is a federal violation granted on a no smoking premise) 🚭
She said they can move me to another room and I told them I don't want to be there. The general manager walked in looked at me very rudely, he was black I'm white it felt very discriminate honestly the way he looked at me carelessly, I politely said I don't want another room I want out. He said they cant do that (in a condescending tone) they can only move me to another room. I said fine keep the money, He looked at the front desk lady and said there you go its settled and walked off. The white lady apologized very nicely and I turned and said no thank you your not sorry and your general manager is a dick. I tried my best to stay calm.

I called choice and left a complaint, recieved my money back in points. I'm also leaving this review as well. Don't listen to their response either, they don't care they are just responding to respond. The place is a dump, it's not taking care of, all the lower reviews are right its grungy, moldy, musty, not smoke free, smells and feels horrible, bad atmosphere, leaky water in the stairway, carpets have stains, horrible customer service, and sad excuse of general management. I would never recommend this place.

Brandi M.

Bed Bugs, everything stinks and dirty, sketchy looking. Loud club at check in inside or right next to clarion. Hampton next door a bit better but still has bedbugs. I’d rather sleep in my car. One star for nice guy at check in.

Melissa F.

If you're looking for a safe motel and the cheapest place with security.. this place allows dogs and it's clean and doesn't smell like smoke!!! Best best best choice to stay at this motel!! I give them 20 stars

snarkyguy

The pictures looked good. When I arrived, the actual room was kind of sketchy. Stains on the carpet. Stains on the blankets. Stains on the bathtub. Actually, there were stains everywhere to the point I didn't take my socks off the entire stay. The room key worked...most of the time. The heater unit sounded like an Alfred Hitchcock movie. The television remote had a goo on it I didn't want to identify. Yes, there was cockroaches, but in truth, I only saw three. I killed two, but one of them apparently saw Squid Game and got away. Speaking of games, the EconoLodge elevator made me want to play that wonderful elevator game "will it trap me inside for all time with no cell coverage?" Spoiler: I lost every time. But the shower water pressure was decent, nice hot water. It was pretty quiet. So not all was bad. I'm probably being overly critical.