Days Inn by Wyndham Airport - Phoenix - Phoenix, Arizona

Nydava L.

WORST staff ever! DONT GO I’ve never felt more uncomfortable by how rudely the manager/supervisor etc treated the room cleaning lady’s plain disrespectful in front of us and the housekeepers constantly apologize for how nasty the sheets are and they blame it on the washers downstairs because they only use powdered laundry soap and that’s it!? No bleach or anything professional! I 1000% believe them just on how much they apologize and every time they would come back with a new sheet it would have a stain on it and I mean ALL of them! me and my family had to wait over 30 minutes until the poor lady could find a clean one and to make matters worse we had BUG BITES!! My kids and husband had to stay in a motel and it’s sad to say it was 100 times much better I never wanted or want to see a manager scream and dehumanize someone in this industry it’s plain disgusting and unattractive!

B P.

Booked last minute for one night. We left early did not last the whole day prob about 5-6 hours. First off the the person that checked me in was super nice. But once I open the hotel door it was bad. We are thinking about reporting them to the health department the room seemed like it had mold in the bathroom the paint was chipping. The sheets smelled like smoke and I asked for a non smoking. The room was not in best condition not sure how they let people sleep there everything is falling apart. Light was broken didn’t work. I took so many pictures of what was wrong and what is a hazard towards a person. I also want to mention how the bathroom window was see through anyone can see you. Also there was no room to park my car. I just made my own Parking as others were parking in dirt.

Desi F.

We live in Flagstaff and got this hotel for a night so we could sleep a little before dropping my boyfriend off at his 6am flight the next day. We got in at 11pm. So, we were only going to be there for five hours. The hotel room itself was very dirty, and someone had stolen both the iron and one of the lamps that stick to the wall on the side of the bed. There was blue stuff on the walls that didn’t belong and we barely had blankets and pillows. The blanket was a sheet and a fleece blanket and then we had two tiny pillows, one which hardly kept the stuffing in one place to be able to use. On top of a dirty room, someone from the airport got our room number instead of the front desk for the shuttle from the airport and called us 5 separate times from 11pm to 4AM regarding the shuttle, even though we explained multiple times we were not the right contact. When we called the front desk to tell them this was happening and we were trying to sleep, we were met with a very rude response and zero help, therefore we had to unplug our phone for the remainder of the time we were in the room. I told the person at the front desk about this horrible experience and they looked at me with an expression pretty much saying “okay…anything else?”. They did nothing about any of my feedback and I am really disappointed that 5 hours in this dirty place cost us over $100.

DO NOT STAY HERE! Not worth your money, I would have rather woke up at 2am in Flagstaff and just did the drive to Phoenix and back
without having to stay here.

Briana R.

When we arrived at the hotel, we noted that it was an unsafe area. A girl at the desk attempted to book a room, but the attendant informed her that there was a deposit of a hundred dollars, and the room she was booking would not have a TV. Apparently, they had some “repairs”, and there were not any rooms available with TVs. There was a sign indicating that you would automatically lose your deposit if there was law enforcement called to your room. As we booked the room, someone was repeatedly calling the desk, and the attendant threatened to check them out. Additionally, we had to sign a document stating that if there was smoking in the room a fine of 250 dollars would be charged to our room. This is hilarious because upon walking into our room it reeked of cigarettes, and there were even cigarette burns in the comforter. We attempted to get a refund but the room was not refundable. The attendant allowed us to switch rooms. The second room smelled clean. However, the same dirty walls and molding were present. The comforter had several cigarette burns, and stains were present on the sheets. We cut our loses and left. I would give 0/5 stars if possible.

Mark H.

Naturally the price was low, but when you're charging for a place it may be modest, but it should be clean. Cigarette ash on the baseboard in the bathroom is just one example... in a supposedly nonsmoking room. Carelessly hung, scant towels, hair in the sink, hanging off the faucet, on the torn sheets and dust, dust, dust.

Shuttle service is good but a bit confusing, as an airport parking shuttle service has been contracted, but with no identifying markings, or information on your booking itinerary. I was at the airport for hours expecting a Days Inn shuttle, watching what I later discovered to be the contracted service drive by repeatedly... who knew? On speaking with one of the drivers, he mentioned that it was suggested that the parking shuttle service name should be included on the website and booking confirmation, but this appearently has not been done.

The free breakfast was described by the manager as, "grab and go", so we'll see what tomorrow brings in that regard... yes, that's right, I'm writing this on the night of my stay, and tomorrow I'll be away, with thanks!

The irony is that you are made to pay up front for a damage deposit... to prevent much of what I found in the room upon my arrival. I informed the manager of the rooms state, but he seemed at best indifferent, and seemed to deflect my concerns. These are just a few first impressions of the place. I wouldn't go back, even if I was paid.

Sally F.

This place is basically a druggie flop house. It looks nothing like the online pictures. Scary people roaming about. At check in we had to provide ids for every occupant of the room, give them an extra swipe of our credit card for a damage deposit, and sign a long list of rules about not damaging the room. At least they’re trying. While we were checking in the desk clerk ran outside to chase a barefoot homeless man away from the airport shuttle. We wanted to go elsewhere but were afraid we wouldn’t be able to get our money back. ||The room was dirty and the bedspread in our nonsmoking room was covered with cigarette burns. The sheets looked clean and we didn’t see any bugs. We told ourselves it was only 12 hours until we would leave for the airport. ||We got no sleep and left ASAP in the morning.

helen

They tried to upgrade with wood floors and tile around the bathtub. There was a poorly plastered hole made by someone's fist in the bathroom door, not sanded down or repainted. Only 1 towel and 2 hand towels, def not enough for 2 people. Blanket and sheets were clean, but had stains on them. It's close to the airport, but NOT in a good neighborhood. The outside is dirty too. No smoking within 20 feet of your room, so we couldn't figure out why the room smelled of cigarettes. When checking out in the morning, we saw the cleaning lady smoking and figured it out. No bugs. We ordered delivery and didn't see any bugs trying to get to our food. The guys at the check in desk were nice. Oh and there was an outlet with the cover off and wires sticking out of the wall 🙄 the TV was hooked up to the cable wire that was also coming out of that outlet area. Oh and FYI if booking through a 3rd party, there IS a $100 deposit that you have to pay when checking in.

Marwin S.

The staff were friendly but not well trained. Our room had the TV on when we entered the room which was strange. The hotel is not a good area of town and police were on the premises when we arrived. The condition of the shelves in the bathroom were terrible if you put anything on them they would have fallen on the floor. The toilet was not working properly. The walls were old and faded. and the baseboard was old and coming out of the walls. The tile was cracked and broken in several spots. I expected a Wyndahm property to be better cared for and have better upkeep. We will never stay at this property again. We hope the main company will evaluate whether this property is up to their standards. The beds were comfortable but the comforter had cigarette burns on them and seemed to be dirty or very old and needs to be replaced.