Crowne Plaza Resort Phoenix - Chandler Golf Resort, an IHG Hotel - Chandler, Arizona

Crystal K.

This hotel was lovely and the grounds beautiful. The pool looked gorgeous lit up at night. All of the staff were very friendly and helpful. I would definitely stay there again. Thank you Phoenix overall for a wonderful trip. Everywhere I went the people were so friendly. I loved my first experience in Arizona ❤️

Greg S.

This resort offers something for everyone. The hotel was host to multiple events when we were there. Everything from weddings to balls to birthday parties were happening but still the service to the general guest was unmatched. Service in AJ’ s was the best as well as the food. Bartenders were friendly and the staff at the golf course was welcoming. So easy to walk to many shops and restaurants too. We would definitely stay again.

Julie

This IHG room was not what I expected. I had not gotten a chance to add my guest to my reservation. I found out upon arrival that I was upgraded to room with a king bed without being told. The staff at the desk was helpful in finding me a room with two queen beds. I was super disappointed with the appearance/condition of the room. The water would not get cold when I wanted a drink of water. The toilet paper holder was falling off the wall. It just wasn't a very nice room. I noted that all the rooms next to mine were being remodeled. In the morning; some type of cart was being wheeled around outside and it woke us up. When I checked out the hot tub; it wasn't hot so I didn't use it. This just doesn't compare to my past stays at other IHG properties.
Positives: The location of the room was convenient for a wedding I was attending and there are nice shops/restaurants nearby. (Sushi place right across the street where you can grab your own sushi off of a rotating belt). Staff were friendly and helpful; checking out was easy.

Ashley P.

Great location, size of room is just right for the price. But management currently only offered to waive the $30 fee for us being out of Tv for hours. Yes it’s just a TV but no where in the details for the room did I see “we are waiting on ETA and the best we can do is just wait”

I kindly asked for a voucher as well for our inconvenience of having to call and wait..but they don’t do not have the best of customer service skills. I work for guest services and I value every single person and want to make sure they leave with a smile on their face.
I definitely don’t feel the wow factor here at all for the price!

Still a beautiful hotel the services just could be better!

Nick

Location is walking distance from many good restaurants and bars! The lobby has food and beverage options if you’re just looking to stay in for the evening. Beds are very comfortable. The layout is more resort style than your standard motel. I would recommend!

Omar K.

Here is a review with further breakdown on the rooms and room service. 1. Dated; although this is a resort, the room we got feels more like a motel. 2. Noise level is high. Single-panel windows, a loud air conditioner, a high-pitched bathroom fan, thin doors, concrete floors, thin walls, in addition to loud guests, make this hard to award anything more than 3 stars. 3. Cleanliness: We found the room clean but dated; the bathtub was missing a drain cover, the door was chipped, and the carpets were a little dusty. 4. Daily service: They left extra towels and whatever we requested, but there was no light housekeeping done, and they didn't leave extra coffee or toilet paper. Location is great. Price is too high. Developers definitely need to look into redevelopment opportunities in the market.

Steph J.

Perfect hotel for business or personal travel. The only hotel I stay at when I travel to the phoenix area. I travel often for work, its quiet and comfortable. When I travel with my family it is perfect for kids and the property is fun to explore. The host staff is amazing, the rooms are clean and always kept (thank you) and the bar / restaurant options are amazing. I highly recommend this property for your stay.

Beautiful

This is absolutely our favorite staycation when my husband and I are looking for an overnight date night. The room service and food is always good. This last stay was the first time we actually did the hot breakfast for two. It was absolutely delicious and the service was great! The only complaint I have is there were a few unidentifiable stains on the carpet in the room and it looked like there were some stray hairs in the shower so a little bit more cleanliness would have been nice but overall a great stay and we will certainly be back. I just can't wait for the day we can actually use our points toward our stays! Next time I'm ordering the chilaqiles for breakfast!