Courtyard Seattle Federal Way - Federal Way, Washington

Robert G.

I've stayed at a fair number of Courtyard properties and this is absolutely at the top end of quality for them. The rooms were great, the bed was comfortable, quiet, and the staff was very friendly. No room service but I had some great breakfast at the small restaurant they have in the lobby. Parking is $8 a day and there is a lot of food around.

Miguel A.

The Courtyard Seattle Federal Way was a pleasant surprise—modern, clean, and incredibly convenient for my trip. The staff was warm and welcoming, and check-in was quick and easy. My room was spacious and quiet, with a super comfortable bed and a great workspace, which made it easy to relax and get things done. I liked having a Starbucks in the lobby and appreciated how close it was to restaurants, shops, and major highways. It’s not right in downtown Seattle, but for the value, comfort, and convenience, I’d definitely stay here again.

Shanna A.

Ive stayed here 6 times in the past year for work. I always enjoy my stay. The service is great, the employees are so nice and welcoming. Michelle at the bistro/bar is the best and makes my stay an A+ stay every time. I enjoy chatting with her in the evenings.

Christina O.

4.75 stars. We had wonderful front desk service from the beginning. They were able to help us stay in the same room under two reservations. The beds were very comfortable, and the rooms good size and clean. Great location. The only negatives we had were the pool and hot tub. They just felt grimy and unclean. Went to swim and left because it had lots of floaters. The food at the deli that was available was okay, but not for the price. Breakfast isn’t free, and had to pay 8$ a night for parking. Luckily there are lots of food places nearby. Really close to the federal way performance art center. Would stay here again.

Mike &. E.

This looks like a nice hotel via their website. We were looking forward to staying there.

However, today I had to cancel my reservation via phone. It took them ~9 minutes to cancel the reservation *after* I got to a live person. Most of that time was spent silently listening to the rep doing extensive typing on her keyboard, BEFORE she got to the point of saying she was "now cancelling" the reservation at about the 8 & 3/4 minutes point in the call. This was to cancel a reservation that already had all of my information in their system.

This is the slowest live phone reservation system I have ever come across. Does *not* make me interested to do more business with Courtyard.

Alyssum W.

One bedroom suit was very spacious and great for an active 2 year old. No issues with cleanliness (though I'm not a person that goes looking for gross things). Lost star is for the pool. It was clean enough and met expectations but it was so cold!! My child's teeth were chattering and we only spent 10min there before I had to call it. This was the main reason we booked here and it was disappointing.

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Positive: (1) Clean(2) Friendly staff(3) Convenient location for our trip's purpose, i.e., location off of the freeway in Federal Way, proximity to destination in Auburn(4) Various places to eat that are within close proximity Negative: -High Price -B'Fast not included-No Safe in room-Daily charges for parking, incl handicap parking. Also charged for parking when there was no spots due to an event. Attendees did not have paid receipts.-Two bottles of free water only on first day

grammarcat

Staff were gracious, carpet and areas clean, location is excellent for our needs visiting family (near freeway, restaurants, airport, grocery, hospitals, and shopping) - but this is a tired hotel that needs a renovation. Stains on most of the furniture, sour smell of wet towels in the bathroom, weird room layout and crappy crappy sofa bed. It made me grumpy.

Ricky C.

Front desk with great customer service as we complained of smokers in the next room and she took care of it.
Hotel, amenities, breakfast at Starbucks were awesome.
Pool and spa is good for the kids although the jets were not running in the spa.
Overall a great hotel and would recommend and will return.

Robert G.

I've stayed at a fair number of Courtyard properties and this is absolutely at the top end of quality for them. The rooms were great, the bed was comfortable, quiet, and the staff was very friendly. No room service but I had some great breakfast at the small restaurant they have in the lobby. Parking is $8 a day and there is a lot of food around.

Miguel A.

The Courtyard Seattle Federal Way was a pleasant surprise—modern, clean, and incredibly convenient for my trip. The staff was warm and welcoming, and check-in was quick and easy. My room was spacious and quiet, with a super comfortable bed and a great workspace, which made it easy to relax and get things done. I liked having a Starbucks in the lobby and appreciated how close it was to restaurants, shops, and major highways. It’s not right in downtown Seattle, but for the value, comfort, and convenience, I’d definitely stay here again.

Shanna A.

Ive stayed here 6 times in the past year for work. I always enjoy my stay. The service is great, the employees are so nice and welcoming. Michelle at the bistro/bar is the best and makes my stay an A+ stay every time. I enjoy chatting with her in the evenings.

Kimberly E.

Stayed here for work and checked in super late but they were very accommodating and helpful. Free parking, nice area and nearby anything you might want. Even left a pair of glasses behind, they called to get them back to me.