Courtyard Hartford Cromwell - Cromwell, Connecticut

Daizia A. J.

Hotel is very nice! Clean and ran efficiently with some really great amenities!!! We were very pleased with our stay! But the STAR of the show is really the staff, everyone is super polite, hardworking and do their job well! It’s rare you find such excellent customer service!

A HUGE thank you to Laura who is a phenomenal front desk staff(manager?) she’s literally the sweetest and most helpful person. She’s a literal gem and this hotel is blessed to have her! Her willingness to help, knowledge and friendliness is top-tier!

Frank K.

Stayed at this hotel for a business conference and was pleasantly surprised. Rooms were larger than anticipated, clean and comfortable. The conference space was great, and the facilities staff that kept us hydrated and provided snacks to the conference spaces were fabulous. Would definitely recommend and would stay here again! Hotel was a great value too!

Kristy J.

Pros: Service was great and the room was quiet. Full service food morning and night. A fireplace! I also appreciated having a microwave, a fridge AND this type of coffee machine.

Shower was super spacious and water pressure and heat were comfy. Someone was available super early when I checked out.

Cons: scented products in the bathroom so I didn’t have any shampoo or conditioner I could use. The trash didn’t have liners. Most every lamp had these very thin metal switches that hurt my fingers to try to turn off and on. Lastly, the curtains didn’t close all the way, and I was on the first floor with parking right next to my window (I stacked pillows in the crack and tied it with a hair tie for the night).

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I have had the pleasure of staying at the Courtyard in Cromwell multiple times over the past 6 months and have never had anything but a great experience each time. I’ve had my family with me on a few visits and have also stayed solo. On each stay, without fail, we have been greeted by friendly and helpful staff. This includes the entire Front Desk team (shout out to Laura and Jack), the Bistro team and the maintenance and cleaning teams. The rooms have always been spotless and the beds are very comfortable. The location is excellent. The adjacent Chilis is very convenient and also very good. There’s a Starbucks, Dunkin’, etc very nearby and if you’re feeling brave, the Walmart is a short walk away. I’ve had the privilege of chatting with the GM, Fernando (also very friendly!) a few times and have complimented him on his hotel and team. Always look forward to my stays !

Ruth M.

The food was yummy and the people were nice and the beds were comfy, breakfast took a little bit and a half to arrive though especially if it was busy but I didn’t mind. Overall a pretty swell hotel with nice employees! Would come back to this hotel again!

Kitty K.

Nice hotel, right off highway. The room was spacious and clean, bed was ok. Staff were super friendly and welcoming. Nice big breakfast area and rooms for private events. Pool looked nice but i did not get chance to use it. My only concern was the smell of smoking on 2nd and 3rd floors in room and hallways.
Starbucks and Burger king across from there, Chilies in same parking lot, but so many things close by!
Great hotel for wedding block.

Franklin S.

The staff absolutely went above and beyond while we were there. They were having server issues so the computers were down. Despite that the front desk attendant guided us through the process of checking in and making sure they had all of the information they needed. They were so kind in making recommendations for local restaurants.

Kristina C.

Rooms are extremely out dated on the third floor. Our shower faucet was broken and detached from the wall and got whiffs of what smelled like sewage every time you turned the water on. The event was great. The food was excellent. But the rooms!