Country Inn & Suites by Radisson, Springfield, OH - Springfield, Ohio

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Positive: Cleancliness. Hot breakfast. Excellent staff service. Negative: Outside untidy. not clean. Road leading to the hotel needs immediate repair - holes, etc. and be paved. Parking spots need to be cleared of snow. The right side door on the first floor (looking into the hotel) is not functional. Mattress uncomfortable.

James K.

April 2025: update. I’m back here again for work. The pool is back up and running. Found out why the side door doesn’t work. Management is working on updating the entire system. My room was in fantastic condition. Stella, the assistant manager is wonderful to work with. I was upgraded to a suite due to the hotel being booked for the week. I was here. Every employee had a great attitude. Overall entirely different stay from a month ago.
March 2025: This place has really gone down hill since I started staying here a few years ago. I check in and find out the pool is closed. I come back from dinner to find the outside door broke so you have to walk around to the front door. This morning I find no shampoo in the shower, the refillable bottle is empty. Also, looks like mold around the top of the shower stall.

Kyle

Positive: The employee that worked one of those days was able to help my friend find his headphones that he had left there. Very thankful for her but not sure if her name. Negative: The side door was locked causing us to walk around in the cold when the parking was full but other than that I?d say great choice for a hotel.

Courtney P.

The hotel itself is very nice! The rooms and breakfast area were modern/clean.

The House Keeping staff were also very nice!

Unfortunately, I am left feeling as though this hotel does not prioritize their guests safety.

I was one of the 10-12 victims who had their vehicle broken into the night of 11/09/2024.

It was extremely frustrating we were not notified the moment our vehicles were found broken into!
The police who WE had to call to get on scene ended up having to notify a few guests who had not yet woken up.

It was even more frustrating to be told there are no cameras on the hotel.
That is almost unheard of in this day and age.

While I understand the hotel has no control over the person/individuals who carried out this senseless crime, in addition to the issues listed above, the staff seemed very irritated and inconvenienced they were having to deal with upset guests, some of who were left unable to travel the 8-9 hours to their next destination.

I hope the hotel is actively looking into an outdoor security system.

Andrea C.

Front desk clerk wasn't very pleasant when we checked in. She was almost rude. Very poor snow removal. No one had shoveled the morning we were checking out. Had gotten significant snow overnight. Very dangerous for our handicapped family member. At least our room was clean, quiet and comfortable.

David W.

The hotels itself is nice and clean. Pool was nice and they had a good breakfast with a lot of options.

We stayed one night on 11/9/24, the next morning 12 cars in the lot had busted windshields, side windows, back windows etc and things stolen from their cars. Some of these cars were right by the front entrance. No cameras or evidence to help with the process. Thankfully ours wasn’t one of the cars damaged but I talked to people and they said the hotel was not helpful, cooperative, or accommodating at all. One couple was from North Carolina and obviously couldn’t drive home with no windows in the rain. The hotel wouldn’t even give them a nights stay since they couldn’t leave to go home, they told them to pay or leave

Aja R.

I loved this location. Tuck off and quiet, but located by everything you would need from food, shopping, close to highway. Stay here for work. Request to stay at this location every time I'm in the area. Provides more than what you get at some of these" 5star" places. The staff is great on all shifts and so courteous and professional. Also, sometimes they have these little chocolate chip 🍪s 😋 out. So, addictive, hard to just take 1. Lol

Jeffrey K.

While the Country Inn & Suites is in the same class as few other major hotel chains (e.g., Hampton Inn, Fairfield Inn), this one seemed a notch better. We particularly liked the layout of the king suite. The stairway in the lobby was a nice touch. Everything else was fairly standard and fine.