Comfort Suites West Omaha - Omaha, Nebraska

Kyle R.

I had some issues getting into my room and the front desk was kind and helpful with getting them resolved. The rooms were big and the bed/pillows were very comfortable. Wifi was also fast for work and the bathroom had great water pressure.

Isabella

The Suites are nice and the beds are comfortable. Breakfast was really good, but the receptionist at the desk, who was an older man, was quite rude. We have two 2 year olds, and after breakfast we were going to head back to the room and one of the babies started crying. The receptionist stood up and said, "There are people sleeping here" We can't just cover a 2 YEAR OLD'S mouth. That was so rude of him to say.

Shawna D.

Some of the Choice Hotels in the Omaha area are not what they used to be and I was hoping that this newer one might be a little nicer and worth driving further to get to. It certainly was. I'm retired now, but throughout my career, I spent most of my time on the road, so I know hotels. I've never had fewer complaints. The woman at the front desk on Friday night was friendly, helpful, and light-hearted. The parking spaces reserved for advanced rewards members were actually available, whereas most Choice Hotels just let anybody park in them and don't care. The interior of the hotel was attractive and very clean, as was our room. No complaints about anything.

T H.

Generally, I am very kind in my reviews. I understand that sometimes, things happen. We were without power, again, in my city, and it had been a long few days. The previous hotel we had been at had falsely advertised "shower/bathtub combination" only to find out there was no bath. With two small children, that was a problem. When we arrived at comfort suites, I had done my homework; there was a bathtub for sure. My son, 3, was so excited to swim in the pool. And...after disappointment after disappointment, my heart sank after I saw the sign "Pool closed for chemical imbalance." Pools don't add chemicals themselves. People do and, because of someone's error, I had to walk back to my room and tell my three year old, already in his swimsuit, that the hotel again, had let us down and the pool was closed. I know this stuff happens. We ended up going to the local YMCA and swimming but the last thing we wanted to do after being in the car all day was have to load up again and go. We booked this hotel because of their heated pool. Two nights, two different hotels, neither were able to deliver completely on what they said. The room itself was wonderful but I would have rather slept on rocks than to have to disappoint my child. This stuff should be made known upon check in AND discounts offered to any families with children who you know were probably costing on a pool.

Whitney I.

I have 5 daughters and we went down to eat breakfast. Once done my twin 2 year olds started crying and we started to head back to our room and the manager of the hotel yelled at me saying there are people trying to sleep you need to keep her quiet. This is highly unacceptable!

Elisa O.

This hotel has helped our family in an emergency snow storm. They had a beautiful room and very attentive staff. They were super accommodating to our 11 month old. I will keep going to this hotel when road tripping from Chicago to Denver.

Kim M.

If I could I would give zero stars

I book a reservation days ahead and paid for it. Arrived at my hotel on time and the front desk lady denied me access to my room. Due to not including my extra visitors on my reservation. Which they were only swimming not staying. She stated no extra visitors can swim or visit my room if they are not on the reservation. I stated to her to show me that on the hotel policy where that states and she was not able to do that. She stated it doesn’t stated that I am just telling you. I ask to speak with a manager she stated they are out of town until next day.

I arrived the next day asking to speak with a manager to resolved my situation and get my refund. When I walked in a lady at the front stated she was the manger. When I ask her can I see her badge to confirm she stated no. So I ask for corporate office number she stated to me to look up online just plain rude and very unprofessional.
Don’t spend your hard working money at this hotel it’s not worth.

Janice R.

I have stayed at many Choice hotels and they have all been nice and clean. This place went further. This place was spotless! You could have eaten off the counters and tables in the breakfast area. The staff was friendly, professional, and helpful. If I am back in Omaha I will stay here.

phvi2617

This is a very nice property with spacious, clean suites. It was quiet and I got good sleep. Service was fine and the rate was very reasonable. The hotel is located almost on the outskirts of Omaha, so it's about a 30-minute drive to downtown.

Ken J.

I have stayed repeatedly for almost 2 weeks had been charged up to 99 for one night, to 165 for 2 nights.3 different times over charged and the last time just the other day. Was told it will be refunded in 4 business days but the 53.03 random charge i got back but not 165 still. One room the shower rod was broken another room the tv didn't work, in a 4 day stay it wasnt cleaned one time or trash taken out.
Today the elevator doesn't work and had to take the stairs I have health issues. So I feel trapped on the 3rd floor
I can't do stairs. They don't know when it will be fixed. They easily say sorry sir but no effort to correct anything. The dismissal of issues brought up by sorry sir, gives the i really dont care impression. The only reason to stay here is the rate from 3rd party booking sites.

Anonymous

The location was convenient however this stay let just say glad it was short. The odors alone were horrible in the elevator and on the floors between a mildew/must smell and cat urnine yeah nooooo. The overnight worker was very pleasant though very nice lady with dreads. The general manager an old man had more concerns of the outside customers ect than the actual upkeep of simple things inside the hotel that could be fixed. Already having issues with our stay then dealing with a GM with a poor attitude towards us definitely set the rating down to 1. Simple hospitality goes so far especially with it being in the hotel industry. It matters a lot. Poor hospitality on the general manager’s part and the upkeep and odors and room cleaning definitely need to be looked at.

Anonymous

We very much enjoyed our stay at Comfort Suites West Omaha, NE.
It was very clean and well-maintained. The bed and pillows were VERY comfortable. We slept like rocks.
The staff were so friendly, welcoming and helpful. The free breakfast was very good and plentiful. There was a guest laundry! The location very safe, quiet and convenient to highways and an easy drive to downtown Omaha.
We would certainly return.
The desk staff were especially lovely.
(Nicole, Camille and a nice young man whose name I forgot)

Anonymous

The staff was welcoming and personable! The reception area was clean and welcoming, as was our room. We were impressed with the entire property. From breakfast to bedtime we felt comfortable and the beds that got us through to the next morning were just as comfortable.