Chick-fil-A St. Augustine Rd. - Valdosta, Georgia

Alex L.

Easily the worst Chick-Fil-A I've ever been to. So bad that I've written a bug report to Google over bad directions, a scathing review on Corporate's website, and I'm leaving these pictures here to describe how bad the entire situation parking lot is. Plus I'm filing a complaint with the US Government ADA department, because there's no way this location is up to code.

The food was fine. Slightly better than average. The lemonade had an inch of pulp in the top of my drink, which was absurd, but they swapped out my lemonade for tea, which was good enough. No complaints about the food.

No, I'm angry because of the insanity of the parking lot, and the compete hatred for human life. Check those pictures. I have zero idea how this location doesn't violate The Americans with Disabilities Act multiple times. No curb cuts next to the cross walk. No yellow paint next to the curb that's posted with a crosswalk sign. The second picture is around the corner, where you must enter the drive through to access the handicap parking spots. So exiting the handicapped parking requires waiting in the drive through line until everyone else has picked up their order. Brilliant. Why be so indirect? Why not just give senior citizens the middle finger? Because that's exactly what this location does.

I have no idea how this location is legal. Literally, I'm going to report this location to the national government ADA website, because I watched a poor old elderly lady have to get multiple people helping her navigate her walker down the curb while I was in the drive through. She was right in front of me, and it took like 2 minutes to get down the curb and across the parking lot. I was born in the 90s, after ADA was passed, so I've never had to see that myself. Watching some poor old elderly lady struggle that much in 2024 is a disgrace. We've known how to spec, build, and install accessible locations for literally decades, so how did Chick-Fil-A manage to screw this up so badly?

Then, there's the parking. Google, you're not free from failure here. I already wrote you a bug report. You directed me to take a left turn, which has been blocked off with a barrier from the main road. You have to drive half a mile to make a U Turn and actually get into the parking lot, if you're following Google's directions. So, thanks for sending me down a route that doesn't exist, Google.

Otherwise, the entire rest of the driving situation is completely unacceptable. I'd write more, but there's a character limit here. Just stay away from this location and save yourself the headache.

I didn't get a proper picture of that disaster of an intersection, because I was too busy dealing with the accident that happened in parking lot. Yes, this location caused me to get in the first accident I've been in for the last 6 years.

Someone backed into me while I was sitting in my car parked on the far side of the parking lot. The same parking lot and roads that almost caused me to get into three different accidents within 15 minutes. A complete disaster. The person from corporate who approved this, and the city planner who said "yeah, this is okay" should both be fired. The manager came outside to make sure everyone was okay after the accident (I asked for someone to come out) and he politely told me that Chick-Fil-A corporate has constantly refused to do any modifications, until the next major remodel is due in 4 years.

So let me get this straight. Chick-Fil-A corporate knows there's a problem that's been reported multiple times, and they're okay just sitting on the problem and not doing anything about it? Bruh, you guys just did a remodel during the pandemic to install those drive through focused doors, and someone really genuinely thought that it was okay?

This experience was so genuinely bad, that I'm not going back to any Chick-Fil-A's on any road trips, ever. No amount of good food is worth getting into an accident on a long road trip. None. Congratulations, you managed to take a life-long happy customer, and get blacklisted. I hope the remodel savings was worth it.

Felix W.

Fantastic experience from start to finish! The staff is incredibly friendly and welcoming the moment you walk in. The restaurant is spotless, including the bathrooms, which are impressively clean. Service is quick, so you don’t have to wait long for your food. And, of course, the food itself is delicious—perfectly cooked and full of flavor. Highly recommend this spot for great food and even better service!

L. B.

No Playplace! Chick fil A is becoming less and less family friendly and more about throughput. This location shows that, especially the decrease in service from the employees here. Way too crowded. I’ve seen lots of locations that can handle a lot more people and still have better service and experience.

Maria F. D. A.

The food is always good but the is just about the service. We went with my family and my dog as well which was in a stroller, and there was 5 people in the front door that saw our dog and did not say anything. We sat down and then start ordering and no complains about the dog, but at the moment our food arrived they tells us dogs are not allowed, that they have no outside tables so we must leave and we were already eating the food 😐. We have no issue if our dog is not allowed, just let us know from the beginning and it’s okay, all the members had a bunch of opportunities to let us know, but no, they had to tell us we must leave when we’re already eating the food.

jenifer R.

Good food, Good service. But the place was dirty!! Greasy everywhere!! Play area was Disappointing! I dont think its ever ever been cleaned! The play area was black on the inside u could see where kids hands been touching every where for years! I had to take pictures! I made my kids GET OUT! Its a germ factory!!

Kelsey K.

The only chikfila worth eating at in Valdosta! The typical wrapped around the building lines move swiftly at this location.

The food is always hot, crispy and fresh!

Eric C.

This Chick Fil A crew was amazing. I mean Chick-fil-a normally does a great job but this crew handled our two bus loads of middle schoolers when we stopped there after a band trip. Thank you for being super accommodating and friendly. The food is always n point at Chick Fil A so don’t see the need to review that.

Ken

For me the price always pulls Chick Fil A down a notch, but parking pulls this location down another. Apparently it has been decided at this location that if you come at lunch time you must want to use the drive thur, not actually come inside and sit down and eat. Most of the park spaces are blocked off and turned into an extra lane for the drive through. Great if you are going somewhere with your food but it not so much if you want to eat there. You can’t even eat in your car without leaving and going to someone else’s parking lot.
For regular hours lunch or dinner I’d recommend go somewhere else. It’s just fast food chicken done no better than a half a dozen other places.