Chalet Motel - Bend, Oregon

Kari M.

Stayed here with my friend in Room 2 the weekend of 1/3-1/5. Woke up with a bedbug crawling across the pillow. We caught it in a bag and presented it to the front desk agent.

The desk agent moved us to another room. In this room, the sink and toilet did not drain, so we could not use the restroom.

We asked for a refund on checkout. The desk agent refused. He said the motel does not have bedbugs. I also took a photo of the bug we found in the bed. Pretty clearly a bedbug; judge for yourself. Desk agent said, “Oh, well, when it rains, the bugs just come inside.” Sir, no.

The desk agent said that if we wanted a refund, we should email the owner. Our email to the address on the website bounced. We returned to the motel to ask for correct contact information. The agent then said the motel doesn’t have an email address. We asked the agent to call the owner. The agent refused, but did finally give us an accurate email address.

When we emailed the owner, he initially said he would look into the bedbug issue and our request for a refund, but hasn’t responded in six days.

As we left the motel, we saw another party checking into the room we’d reported as having bedbugs.

Katherine L.

The location and price are right for a quick grungy ski trip, but the front desk agent is one of the most unpleasant people I have ever encountered.

Initially booked a one-bed room but changed it to a two-bed room with a different name on the reservation so my friends could check in before I arrived. I called the owner, Eshan Chopra — who I see has left a five-star review for his motel — to confirm the changes and he said they were all reflected in the reservation notes and my friends should have no problem checking in with the desk agent upon their arrival.

Boy was that wrong. At first, the desk agent refused to let them check in. Then he said they could check in, but they could only use one of the two beds in the room (?). My friends called me to speak directly with the desk agent; I told him to check the reservation notes and said I’d spoken to the owner that same day to confirm the changes. The desk agent didn’t believe me until I read back the owner’s phone number to him. Then he got very nice.

It’s not like I had high expectations for this place when I booked it but somehow the desk agent made the experience Kafkaesque.

Also, the listing says the room has two queen beds. This is inaccurate, at least for the room we stayed in, which had one queen bed and one full.

Macy M.

Owner and employees were very nosey. As we were not allowed to have any visitors. The man became furious when we complained about the water that seeped from the bathroom/shower on to the carpet in the bedroom area, and he actually kicked us out and called the cops on is when I complained about the black mold on the baseboards. Definitely would not recommend staying here.

Courtney D.

BED BUGS
Stay at your own risk.
Also, toilet didn't flush, comforter had some weird stains, sink leaked directly under it.
Learned some lessons staying here.

Jeffrey

This is a family business school integrity and compassionate caring for the appearance of their properties and the people in the community they went out of their way to help me when I just asked a few simple questions one morning when I saw them out cleaning the sidewalk which is not even their job to do.

Geo D.

Passing though the area to hike south sister and needed a cheap place to crash for the night. Nothing fancy, but the place was clean, bed was decent, and you’ll have a hard time finding a lower price. Would return.

Mariah G. L. G.

We came out of the mountains on a road trip, the nice people of Chalet Motel, let us check in a bit earlier so we could warm up, I am forever grateful 🙏... the room is spacious and clean, that combined with the hospitality 10/10 definitely stay!

Eshan C.

Great work being done, property is very much turning around from its old self. New owners very friendly and staff members just as friendly.