Candlewood Suites Alabaster, an IHG Hotel - Alabaster, Alabama

V C

We stayed here for two nights. It is okay. It could be a lot cleaner.

I just felt like the whole place needed a good wash. Elevators and carpets in the hallways were dinghy. The floor in our room was sticky and our shoes were sticking to it. And the mattress was sunken in and provided no back support. There is only one elevator, which is very slow. For the nightly price we paid, I expected a lot more.

On the bright side, the staff are very friendly and welcoming.

Desiree' D

This property is infested with roaches.|Last night I went to use the bathroom before bed and there was a roach in my sink. I kill it and go back into the room and another roach going up the wall. I kill that as well. It was very late and I was exhausted from work so I turned all the lights on and tried to sleep with the lights piercing through my eyelids all night. It seemed to keep the roaches away at least. I was supposed to stay tonight but First thing In the morning I go down and tell them to cancel today and check me out. I let them know of the roach issue. They know about it. Didn’t even offer a sincere apology. Just checked me out and let me go. I typically choose the Candlewoods over the HI express even though they’re nicer (there’s one right next door to this candlewood) bc they have kitchens and I like to cook my meals. I moved over to the HI express today and now have to cook my food on a little campfire stove out of my work truck instead of a real kitchen bc of the roach infestation. I’m on the road for work 90% of the week and it’s just a small joy I get to cook a meal in an actual kitchen and not on the run in my truck. The staff here knows there’s a problem, isn’t doing anything about, nor is even being sympathetic toward your guests- diamond elite or not. This is not the IHG way I’ve known of in all my years of travel. And this most certainly isn’t how I’m used to being treated as a Diamond Elite member. I will never stay here again.

James Yocum

Even older hotels are totally fine as long as they are maintained and the staff are top notch. Not the case here. We had an ice machine that didn't make ice, the door was hard to open, the room had half a roll of TP and no refill under the sink, and the conditioner bottle was full of shampoo so no conditioner in the shower. The TV system is also DirectTV, which meant that in the heart of Alabama on a Saturday during college football season we had no ESPN or SEC due to the fight between DTV and Disney. Not the hotel's fault, but it was the cherry on top of a rather surprisingly disappointing stay. Spend a few extra bucks and stay in the IHG property right next door. We will from now on.

spoofer44 OK

Pretty decent hotel. Stayed two separate times within a week. First time through check-in was quick and painless. Second time the woman at the front drilled me with questions and was sort of demanding, and it took them forever to just give me the dang keys and let me go to my room. Room itself was pretty nice. Dust levels were pretty high, and floor wasn’t super clean. Bed was nice, and the bathroom and shower was nice. Lots of piping hot water. I tried calling the front desk many times the first night but they refused to answer, or they would just pick up the phone then hang up. Weird! This is an animal-friendly hotel, so it will never rate very highly. Animals should stay outside or in the barn, not in a hotel room. And a barking dog can keep an entire floor awake. Very very bad policy.

Marcos Gonzalez

Even though the hotel is not so new, the rooms are clean and comfortable. The hallways need some cleaning. Breakfast is only to go box and you have to pay extra for it. Location is good close to some restaurants and supermarket
Price was very competitive compared to other hotels in the neighborhood

rochelle blackmon

I booked a block of rooms for a basketball team. Janda and Stephanie were very helpful with any questions or concerns I had. When we arrived, everyone at the front desk was very friendly. The customer service was great was from the booking process to checkout. The hotel is located close to lots of shopping and restaurants.

Keri W

Bed was extremely comfortable!!! Was very pleased with the surrounding area with many food/shopping options nearby!! No free breakfast but they do offer complimentary coffee/tea/hot chocolate in the lobby as well as snacks for purchase! Surrounding area seemed very nice! Front desk staff was very friendly and accommodating! Full tub/shower combo in rooms which was nice!

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Positive: The cleanliness Negative: My toilet did not work the 2nd day that I was there and there was no water pressure in the bathtub.