Boulders Resort & Spa Scottsdale, Curio Collection by Hilton - Carefree, Arizona

Elyor T.

Amazing grounds! The resort seems to be well-run, in general.

Here are key areas for improvement:

- The resort has a lot of potential beyond golf, especially when it comes to the swimming pools, which are softly speaking underwhelming. With your grounds, you can have an amazing swimming pool set up and attract a broader audience.
- Add a proper large coffee shop with a great espresso maker as well as non-coffee drinks selection
- Improve dining options, menu, service quality according to customer feedback, which does not look great and encouraged us to dine outside of the resort

AZ S. S.

I transported a large group here. They love ALL the accommodations. I have to give a huge shout out to all the welcoming staff, from the gate to curbside. I came at 4am to pick up guests for the airport, the gate attendant was pleasant and informative. Very inviting, safe, secure, pleasant and nature friendly environment. I even saw a roadrunner!!!

David L.

I’m honestly not sure what all these complaints are about. I booked this hotel and started to get nervous reading all the reviews. The negative ones were dead wrong. Is it a perfect resort? No, but it’s awesome and super unique and that’s what my wife and I were looking for. Experience the desert (we saw so much wild life on our walks), the pool is lovely, they have trails up around the boulders, and you are super close to lots of shops and such. The spa is also amazing (albeit expensive), take advantage of the steam room, sauna, hot tub, and the quiet pool while you are there. I really great experience…. Also our sliding door did fall off so the reviews were right about that 😂😂

K M.

Super disappointing experience for a 5-star hotel. Everything was fine, but the resort lacks attention to detail and a luxury feel. For the cost, I definitely expected more.

PROS:
-Relaxing atmosphere in natural desert landscape
-Rooms have comfy beds and wood burning fireplace
-Onsite golf course, spa, pools, restaurants

CONS:
-Spa pool is right off a main road so there's always traffic noise
-Rooms had bare minimum amenities
-Cars must be parked in one lot, which may not be close to your room. Included in the stay is a 24-hour golf cart service to take you/your luggage anywhere on property but not great in wind/rain, especially if you're pregnant, elderly, or simply don't want your freshly styled hair messed up before heading out to dinner

ROBYN B.

We arrived tired but by the next day I began to feel like I’ve been on vacation for a month. The staff from the food servers and bartenders to those who carted us back to our casita at night - can’t do enough for you. So welcoming and nice. Special thanks to Maria Griffin. ||The spa is very beautiful. No lovelier way to have an extremely quiet day. The facilities are very first class. . The boulders are extraordinary. Very scenic place. ||Do pay attention to the location of your casita as it is a large property . Specify if you want to be right near parking or the lodge etc. Or have a feeling of being very away. ||Obviously people try really hard to have a welcoming and beautiful and well run and immaculate place. I heard some staff members have been there for a decade or more. That very much shows.

Tim E.

We needed to change a $1400 reservation because we got Flu and COVID. The reservation desk would not let us change dates, refund, transfer reservation to another couple, or work with us, due to having reserved via 3rd party.

That is the absolute most Abysmal and Appalling “customer service” I have experienced in my entire life.

This company treats you like a dollar figure $, not a human being.

Please use caution to not get sick prior to your stay because they will gladly pocket your money too.

Sudeep M.

Outstanding experience, loved our stay there. Very nice location, excellent staff, everyone one there was committed to doing their best to make sure our stay was comfortable. We had some issues with our room, Judy and Shanice promptly worked to move us in a much bigger accommodation which made our stay unforgettable.

Matthew T.

I hate to do this, but it has to be shared. What a terribly run facility. First of all, the room is not maintained. The screens on the sliding door were not attached- just laying against the outside wall! There was no trash can in the bathroom- what the heck? The hot water takes about five minutes to get warm- why? In the desert, the water is the resource that's needed to be saved. Why not install on demand systems into each room? It would be an investment that's paid off within a year, let alone the water savings alone. The bathrooms have paper thin walls, and so don't expect any privacy. The toilet seat is not even a soft close! There are people standing around, and yet none of these minor repairs are done. Those soft close toilet seats cost about $20!!! That one breakfast and it's paid for. The restaurant is sparse and has bad, and expensive, breakfast selections. Who puts sweet potatoes inside a breakfast burrito? I just can't figure out how this place deems itself a resort.