Best Western San Bernardino Hotel - San Bernardino, California

Best Western San Bernardino Hotel

The Best Western San Bernardino Hotel, located at 258 E Redlands Blvd, San Bernardino, CA 92408, United States, is a reliable and comfortable accommodation option for travelers visiting the area. With a phone number of 9095159960, guests can easily contact the hotel staff for inquiries or reservations. The hotel's official website is bestwestern.com, where potential guests can find more information about room rates, amenities, and special offers.

Specialties: The hotel specializes in providing comfortable and clean accommodations to its guests. It offers a variety of room types, including single, double, and suite options, to cater to different needs and preferences. The hotel also provides essential amenities such as free Wi-Fi, free parking, and an outdoor pool for guests to enjoy during their stay.

The Best Western San Bernardino Hotel has received mixed reviews from its guests. On Google My Business, the hotel has 37 reviews with an average rating of 3.6/5. Some guests have praised the hotel for its cleanliness, comfortable beds, and helpful staff, while others have mentioned concerns about the hotel's location and the need for renovations.

👍 Reviews of Best Western San Bernardino Hotel

Evette

5/5

I'm currently staying here at the Best Western in San Bernardino and this is my 2nd night. I gotta say, the beds are super comfortable! The rooms are super clean and the bathrooms are very clean as well and well maintained. I did stay in the room with the 1 King sized bed but I was unable to sleep because I am a light sleeper and the noise of the fwy was difficult for me to adapt to. However, they did move me to the opposite side with 2 queen sized beds and let me tell you I have no complaints. The hospitality is great. The gentleman that stays for the overnight shift is the sweetest and has made my stay extremely comfortable! Thank you!

Julie G.

1/5

Poor service. Coffee not fresh. Staff either have heavy accents or cannot speak English at all. Normally not a problem, but couldn’t hear and understand anything..had to strain. Because of thick glass and thick accent…Other guest were loud late into the night. Still other guests were verbally rude to me when I asked staff if coffee was fresh. Then staff chimed in with rude remarks. Thick glass separated between guests and front desk. I had to ask them for everything. Nothing was offered. Unbelievably poor experience.

Satnam S.

1/5

Hey my name is satnam singh and Living in room 102 and i am member of this hotal but your staf its not Good ,,, she’s come on my room and say you have chak out i said yas my wife take shower give me 10 to 20 min she say no you living right now ,,, how to posible because my my wife take shower,, very rude your ladies manger ,,, i can come 2 time in week so they not Good behaviour with me 🥹🥹

Danielle S.

1/5

Came here after getting evacuated from the fires manager refused to let us stay because we had dogs with us. All other hotels are full, they wouldn’t make an exception even though I offered to pay more. Unreal how people can be during extreme emergencies and no empathy for those displaced.

Sunsetbum

We stayed here last night . Yes be sure and get on the opposite side from the interstate if possible. The noise is noticeable but we had the ac running so it did drown out the traffic noice. Mandy helped us at checkin. She was so courteous and helpful. She is a real asset to this location. The breakfast was good with hot and cold choices. I was very pleased.

Leandra M.

1/5

As a diamond platinum member I have been to many different best Western hotels this is by far the worst hotel and the worst customer service I have ever had to deal with. They have taken $200 from me 2 separate times ($100 each time) and it shows in my transaction history but not in their system and they will not help me or compensate me in any way. I have filed a complaint with corporate and will continue to push the issue until this is resolved.

JohnB381

You Must Stay Here!!! Especially if...||||You like getting your catalytic converter stolen while parked 15 yards from the front door of the hotel. Also, if you like getting completely ignored by the manager Mr. Solanki when you are requesting the video surveillance footage, then this is your spot! Do you like your emails and phone calls dismissed and never replied to? Then you will feel right at home here! Do you want to go in and speak personally with Mr. Solanki so you, too, can be treated like you don't matter? Then book a room and enjoy all these benefits for the low, low price of $4500 (catalytic converter replacement, rental car fees, insurance deductible, missed days of work and time/energy spent trying to get a hold of Mr. Solanki. I have given Mr. Solanki over 15 opportunities to reply, either through either email, phone calls or visits to his hotel. The one reply he sent was an email with no subject, no message, no greeting, and no professionalism whatsoever - it contained 2 pictures of what he called "The Incident." Well, one picture was of a car that was not mine, along with 2 other vehicles that were not mine...so basically useless. The other picture he sent was a screenshot of the time when the first picure was taken off of the video. Again, useless. Other than that, Mr. Solanki never replied. When I finally saw him at the hotel, he refused to share the video. I asked him what he was hiding and he said he wasn't hiding anything. I told him, "If you're not hiding anything, then share the video with the police.", but he refused. After that, he just kept interrupting me as I tried to have a conversation with him. Anytime I said anything, he just talked over me. I know of one other catalytic converter theft that occurred at this hotel, so be careful if you stay there. And if, God forbid, something happens to you or your vehicle, don't be surprised if you have ZERO help or support from Mr. Solanki.||||By the way, corporate has not been helpful at all either. They have replied via email 2x and left a voicemail asking me to return their call 1x, but other than that, they have not been in touch either. I returned their call as requested and left 2 voicemails, but have yet to hear back from them. Just so you know, my family and I have stayed at BW hotels many times and, in fact, we stayed at the BW Plus on Shelter Island in San Diego after this incident occurred. Since they are all independently owned, our experiences have varied, but usually they are good. However, this incident, with the hotel not responding and corporate not being helpful, has changed my perspective on the BW Brand.||||I stayed here from 4/29/24 to 4/30/24.

Vishal P.

5/5

Stayed here for a weekend. Rooms are very clean and well-maintained. The staff was very nice. It's also close to the highway if you're a road traveler. 🏨 😊