Best Western Premier I-95 Savannah Airport/ Pooler West - Pooler, Georgia

Adriana G.

After doing research and looking at reviews, we booked this hotel as a stop on our way to Disney. While the pictures and reviews seemed good, the place was very rundown and dirty. The pros: price, front desk was friendly, easy check-in/out, bed was comfy, the AC worked. The cons: pillows are mini (don't even think they were standard size), the towels were tiny (half body towels), the AC unit was SO loud, the floors and bathroom were dirty (my kids socks were black from walking around with no shoes), the elevator down button did not work, the pool area was filthy, the chair in our room was so dirty (idk how management looks at it and doesn't trash it), free breakfast was meh (eggs and pancakes were fine, sausage and coffee was gross) and the woman running it was kinda rude.

Larry G.

I was quite surprised with this stay. Pooler is our midpoint stop whenever we drive to see family in South Carolina, and it's home to the National Museum of the Mighty Eighth Air Force, which I enjoy visiting. I actually drove to the wrong Best Western adjacent to the museum. We had booked the BW Premier, so back into the car and down the road a few blocks.

The Premier is a definite step up from the basic Best Western hotel. There's plenty of parking available, although most of it is along the sides. Check-in was easy. The desk staff were very friendly and attentive. There is an evening wine and beer reception with several hot items available if you wish to partake.

We had a corner room on an upper floor, which was nice. The bed was reasonably comfortable, and the room was equally clean. We had dinner at the on-site restaurant. The service was fair, and considering we were the only ones there, it took a considerably long time for our food to arrive. Adding to it, the meal was marginal at best. I don't even recall what we ordered and didn't bother to take pictures.

Breakfast the next morning was the highlight. It's an all you can eat, self-serve breakfast. The bacon was crisp and had some heft to it. It was NOT the bacon one sometimes encounters in lesser hotels that's undercooked and paper thin. Everything about it was excellent.

Checkout was as easy as check-in. Overall, it was a very nice stay. Enjoy!

Shelly C.

Guest service was good. Other reviews praise cleanliness however, the chair in the room was full of stains and the floor was so dirty that your feet or socks quickly turned black. Breakfast was average. Also know that the toiletries are tiny sized. Some places provide a larger quantity but not here. For the price I thought things would be a bit better. Staff was very polite and helpful which helped offset the areas that were substandard. Sunday cleaning crew let doors bang the entire afternoon, which was quite disturbing.

Simone C.

I regret not checking the reviews before booking, but this was an emergency work trip, and I had little time to plan. Unfortunately, my experience at this hotel was unacceptable from the moment I walked in.
As soon as I entered the lobby, I was overwhelmed by the strong smell of marijuana and cigarettes, despite the property claiming to be a non-smoking facility. Upon receiving my room key, I quickly noticed that the elevators, hallways, and common areas were filthy and poorly maintained.
When I arrived at my room, things only got worse. The sitting chair and curtains were covered in stains, and there were bugs in the window seal, which immediately raised concerns about cleanliness. Upon further inspection, I found stains and other unidentified debris on the bedsheets. The entire room was unsanitary and completely unacceptable.
I didn’t stay longer than 10 minutes before deciding I could not sleep in such conditions. I grabbed my belongings and went straight to the front desk to request an immediate refund. However, I was told that no manager was available. When I asked for the corporate contact information, the staff claimed they didn’t have it.
Now, after a long day of work-related travel, I have been forced to find another hotel at the last minute—at a higher cost and with unnecessary stress. I will be following up with corporate first thing in the morning to ensure this issue is addressed. This experience was beyond disappointing, and I strongly urge others to reconsider before booking here.

Cathy C.

Everything was clean and worked well. I chose this hotel because of the hot tub (therapeutic)- There is NO HOT TUB It has been cemented over. The photos of the hot tub on the hotel site are inaccurate. And reviews that mention how great the hot tub is on the web are misleading.

Otherwise all was well. The front desk (Alik?) was friendly, professional, and welcoming. Clean vinyl floors (no carpet), which i really appreciate. Nicely decorated. Good breakfast, easy access from I-95.

The chair in room 419 could use a good upholstery cleaning. Everything else was spotless.

NorthStar47963801390

The first room they gave me the a/c unit was so loud I wouldn’t be able to sleep. They gave me a room across the hall. Ice machine on floor 4 didnt work. Had to go to third floor for ice. The shower had a wand that you had to hold in your hand to wet yourself. The mattress was so soft and lumpy I had a terrible night sleep The glass plate that turns in the microwave was missing.

Shelby R.

Staff was great and the hotel tried making it looking decent but the peel and stick flooring is bubbled in the room in many places, the curtain was dirty and ripped in multiple places, the comforter and sheet was dirty and they didn’t seem too bothered by it 🤮the hot tub was filled in, the signage was defaced on all floor levels, and the elevator was very unsettling and outdated. Overpriced for what it is.

""

Positive: There was real breakfast included with the price and stay. Any complaints brought to the attention of the front desk were instantly dealt with and resolved. Negative: Quality, serviceability, functionality, and accounta. I had to use my body to get my room door open. I had to strain and fight to get the deadbolt on my room door to lock. My door would not close and lock on it's own. The microwave was missing it's plate.