Battery Giant Rochester Hills - Rochester Hills, Michigan

Danny B.

Very unprofessional and not very knowledgeable. Takes three employees to do a single battery replacement on a pretty simple watch. They have no problem accepting your money and telling you they can do the job, but after about 30 minutes of failed attempts to successfully restart the watch after the battery replacement they will tell you that it’s too “fancy” of a watch that they work on. Mind you this is a pretty simple $200 Wenger Swiss military watch bought from Costco lol. Bad business practice from these clowns. Also if you want this done in a practical amount of time, I would skip this location. They’ll lose screws/hardware and spend twenty minutes trying to find it, not ending up finding it and replacing it with a different screw that’s not from the same manufacturer. Pretty lazy. Then they say they don’t like your attitude after dealing with three grown men trying to replace a battery for much longer then it should take one person to replace a watch battery. Come on guys, this isn’t rocket science. Doesn’t take a lot of brains to get on Google and figure some things out. So in summary, if you like wasting your time, dealing with incompetent, and witnessing terrible customer service first hand , this place is perfect for you!

Don T.

Absolutely top notch!!

I came in for a battery for my trolling motor. Julie was incredible! I was firing questions at her boom boom boom one after the other, she had more answers than I had questions! This is the place to get any and every battery you could need, not to mention advice.

Aravindh E.

My key fob stopped working. Turns out the battery holder was damaged. They fixed it and did not charge me anything for labor. The next day I went there to replace the Auxiliary Battery in my car. Charged me only $15 for the installation. Highly recommend this place! Worth checking this place out if you need any assistance with battery related issues.

David N.

Purchased a 12v for my Mustang. Nice/ very helpful people, good pricing and a place I will return for all my battery needs.

Jennifer W.

I brought my computer in for keyboard replacement... I was told it would be about a week... 6 weeks later they said it was ready. I went to pick it up to find it had been done completely incorrect, They put on a European keyboard which sat below the surface of the palm rest and when you would press the keys, they sunk so far into the board it was impossible to type... I left it with them as I’ve already paid $150 at this point.. another month goes by and they say it’s ready.. I pick it up this time and not only are the keys below the palm rest but when you press any of them, they all stick! I was told that one shift key was sticky.. No, They were all now sticking.. I was issued a refund but the damage had already been done . I was able to take it to a computer repair place in Shelby where a nice gentleman was able to fix it the best he could.. He had to remove double sided tape.. Yes, Tape from under the keyboard and on top where the keys sit on the palm rest, which was what the keys were sticking too when pressed . he then soldered and epoxyed everything in place.. he said he never seen such a meticulously done bad job. The gentleman in the store could work on their crassness... it’s not very professional to refer to a female employee as “the computer chic” I wouldn’t even return to this place for a battery, there are plenty of options.

Tom B.

Brought my wife's car in to have the battery checked since we had to jump start it couple of times yesterday. They confirmed that the battery was the issue and also mentioned that the auxilliary battery is typically changed at the same time. It's a Mercedes and not easily serviceable. Scott spent over an hour getting the batteries out and installing the 2 new ones. It was also less expensive than taking it to a dealer. I have used this place before and will continue to use them for any battery issues.

Tom K.

The service and staff here is FANTASTIC. I was having an issue with my Grandsons Power Wheel Jeep and had replaced a couple of parts that I suspected were at fault that unfortunately did not address my issue. I was referred to Battery Giant by Power Wheels. I took in the battery which was making a clicking sound. I was assisted by Scott who was UNBELIEVABLE. He took a genuine interest in my issue and took me to a demo area of the store where we discussed possible issues with my particular vehicle. Most people and companies would simply tell you to bring it in and they diagnose it and then fix it. This would have been fine and what most customers would expect but Scott went well beyond expectations. Scott volunteered to test the battery I brought in even though I had explained that I thought the voltage was in spec. He ran a test on the battery and diagnosed the problem I was having all along with the Power Wheel Jeep. It was the battery that was defective and not producing the amperage required to power the vehicle. The battery I needed was unique and fairly uncommon. They had the part in stock which I purchased. The price was was great and a steel when you consider the fantastic service. THANK YOU SCOTT AND BATTERY GIANT.

J F.

Purchased 2 car batteries here, within 1 year of the other. The cost for a good battery seemed reasonable, however due to the pandemic the vehicle was not driven more than a couple times a week. Each battery failed inside of 1 year. Warranty honored? Nope. Instead owner? said he would not charge the $15 install fee :0 hmmm. This is with extra purchase of trickle charging items- from them.

When moved to a new location, trickle charging was not an option. Then needed a 3rd! new battery within 3 years- would not purchase car battery from here again. Won't be returning.

Update after response; The experience remains: 3 batteries needed in 3 years- there are other batteries that last longer with similar use, all of the details provided don't change the customer experience. It's nice that free charging is offered 😉

Danny B.

Very unprofessional and not very knowledgeable. Takes three employees to do a single battery replacement on a pretty simple watch. They have no problem accepting your money and telling you they can do the job, but after about 30 minutes of failed attempts to successfully restart the watch after the battery replacement they will tell you that it’s too “fancy” of a watch that they work on. Mind you this is a pretty simple $200 Wenger Swiss military watch bought from Costco lol. Bad business practice from these clowns. Also if you want this done in a practical amount of time, I would skip this location. They’ll lose screws/hardware and spend twenty minutes trying to find it, not ending up finding it and replacing it with a different screw that’s not from the same manufacturer. Pretty lazy. Then they say they don’t like your attitude after dealing with three grown men trying to replace a battery for much longer then it should take one person to replace a watch battery. Come on guys, this isn’t rocket science. Doesn’t take a lot of brains to get on Google and figure some things out. So in summary, if you like wasting your time, dealing with incompetent, and witnessing terrible customer service first hand , this place is perfect for you!

Don T.

Absolutely top notch!!

I came in for a battery for my trolling motor. Julie was incredible! I was firing questions at her boom boom boom one after the other, she had more answers than I had questions! This is the place to get any and every battery you could need, not to mention advice.

Aravindh E.

My key fob stopped working. Turns out the battery holder was damaged. They fixed it and did not charge me anything for labor. The next day I went there to replace the Auxiliary Battery in my car. Charged me only $15 for the installation. Highly recommend this place! Worth checking this place out if you need any assistance with battery related issues.

David N.

Purchased a 12v for my Mustang. Nice/ very helpful people, good pricing and a place I will return for all my battery needs.

Jennifer W.

I brought my computer in for keyboard replacement... I was told it would be about a week... 6 weeks later they said it was ready. I went to pick it up to find it had been done completely incorrect, They put on a European keyboard which sat below the surface of the palm rest and when you would press the keys, they sunk so far into the board it was impossible to type... I left it with them as I’ve already paid $150 at this point.. another month goes by and they say it’s ready.. I pick it up this time and not only are the keys below the palm rest but when you press any of them, they all stick! I was told that one shift key was sticky.. No, They were all now sticking.. I was issued a refund but the damage had already been done . I was able to take it to a computer repair place in Shelby where a nice gentleman was able to fix it the best he could.. He had to remove double sided tape.. Yes, Tape from under the keyboard and on top where the keys sit on the palm rest, which was what the keys were sticking too when pressed . he then soldered and epoxyed everything in place.. he said he never seen such a meticulously done bad job. The gentleman in the store could work on their crassness... it’s not very professional to refer to a female employee as “the computer chic” I wouldn’t even return to this place for a battery, there are plenty of options.