Arizona Grand Resort & Spa - Phoenix, Arizona

Kendra L.

Great property! The water park and gym were amazing. Bed was comfortable and staff was very friendly! There was a ton to do with the pools all around. It was nice to sit up at the lobby and enjoy the fires while watching some golf. Would recommend this for families.

Michael B.

The hotel was amazing! As soon as you enter the grounds, you feel in an oasis. There are fountains everywhere and beautiful gardens. The staff was so friendly, and we could check-in early without a fee. They made sure we had rooms in the same building, and we had a ride in golf cart to our rooms. The rooms are nice and comfortable. I love the architecture of all the buildings. There are so many pools and the included water park is so much fun. There is everything you need and so much more.

Andrea M. R. H. L.

Hotel and spa are amazing. It's aged, but not to out dated. Wished the pool and hot tubs were a bit warmer.

The water park was a bust as they kept closing the slides or lazy river.
On the plus, the water is warm.

Golf was fun, but they need marshals out there to move people along. 5 hours to play was a bit much.

Culture10024637475

My daughter picked your hotel for her birthday trip, specifically for the water park. Since we would be at your facility on thanksgiving we called and explicitly asked if it would be open. We were told it would be. We arrived with her extremely excited and were told that you decided to close the water park. So now our choice is to change plans at our own expense and stay longer or she misses out. It feels like a bait and switch. The rest of your hotel is open and staffed but lifeguards get the day off? Seems a lot like a money saving strategy for you since you aren't booked enough. We were offered a gelato coupon for the inconvenience. It feels extremely clear that transparency and honesty with your guests is nowhere on your priority list. We won't be staying with you again. Be honest. It's not "just business" you affect people who are spending exorbitant sums of money to have a nice experience.

Francois B.

I am currently staying at the resort and I must say I am very impressed. The resort is in top condition, very well manicured and overall a very nice place to walk around.

The lobby and shared buildings look great, you couldn't tell it is an "older" resort. And by older, I mean that the rooms have a bathtub and not the more modern walk-in shower like in newer places. Speaking of the rooms, they are very large, I really enjoy having a separate living area with a door to the bedroom. This being a business trip, it's nice to have a desk outside of the bedroom to work . Lots of storage space... And I mean LOTS of it! This is easily a resort I could visit for vacation and spend a week without any issue. The waterpark looks great, it is very big and at this time of year, not too busy.

And now, the cherry on top... The fitness center 😲😲. This fitness center is way better than other resort I have ever visited. It's actually better than some of the paid gyms I have seen.

Whipped cream on top of the cherry? No problem, we'll add the amazing staff. Everyone is welcoming and ready to help. Smiles all around to make you feel welcome and that you're never a bother.

Tad C.

At first, the resort looks very large and beautiful but as you get closer you notice the resort is very run down. Many areas of the hotel smell horrible, you learn quick to take the stairs and avoid the smell of the elevators. The worst part of this stay was easily the service. These guys are the worst. Although I spent a good amount of money at the resort, they would nickle and dime EVERYTHING. I ordered door dash for breakfast (was annoyed of the expensive room service showing up cold and the delivery guy pushing for tips) and although they took the door dash they wouldn’t delivery it to my room, they held my food until I got ahold of them and wouldn’t deliver it until they could charge me for it.

YOU WERE WARNED!

E B.

Excellent location and beautiful grounds/architecture. The restaurant service and food was wonderful. Great coffee shop. I had a horrible experience with housekeeping removing items from my shower and guest services completely fumbling. My bedding had human hairs all over it which was repulsive!!! This was a work trip in a beautiful hotel but I cannot recommend this property. The way they handled the housekeeping issues was unacceptable. This is January 2025. Hopefully they get new management some day and this property will improve.

Kevin M.

This is one of the nicest and friendliest hotels I’ve stayed in for a long time. I was here for a week. As a former police officer, I felt completely safe the entire time. The rooms are very clean and comfortable. They are more like a one bedroom apartment with a really nice bathroom and shower. They have Tesla charging stations conveniently located near the lobby. The grounds are superb. Well taken care of!