Residence Inn Prescott - Prescott, Arizona

Katie M.

Had to spend the night in Prescott due to our dog having emergency surgery. The staff were so accommodating with both of our dogs (95 and 145 pounds). They are beyond pet friendly, no weight or breed restrictions and they loved our dogs! The rooms are clean and spacious, we love the wood floors and leather furniture (especially with dogs). We are very impressed with our stay, the hospitality, and price.

Thomas S.

Superior service and an extremely high quality property. Thanks to Jack we were checked in quickly and graciously. He even went out of his way to help me sign up for Marriott Bonvoy. If I could give those hotel ten stars I would just based off of his service alone!

melissa H.

I traveled to Prescott AZ to a lovely Residence Inn and was greeted with a beautiful smile by the name of Tee. She greeted me and acknowledged my Marriott status, had great eye contact and asked me what brings me to town. She gave me my keys to head to my room. The room was beautiful, meticulously clean, and recently updated. I went to the swimming pool and swam laps for a half hour, and was greeted by a gentleman named Steven. He enquired if I needed anything and the pool area was perfect and stocked with towels. Extremely clean and temperature of the water was wonderful. I then asked Steven if it would be possible when he had a chance to get two bags of ice and he immediately completed that task. Lisa with breakfast did a fabulous job with all of the requirements at a residence inn. Hot items were in chaffing dishes. Coffee was out early. All tables were clean. She does a fabulous job! My stay began with meeting Hailey the AGM . She helped me rectify a mistake I had made with my booking with a smile on her face. She personally went back to my room and cleaned it to get me into the room I wanted. This hotel has a fabulous team effort and I highly recommend anyone to stay here!

Servando T.

Stayed at this hotel from 12/26 to 12/29. Although the hotel was nice, the management seems to be lacking. The staff at the counter was great.

There were issues with connecting to the internet from the room and the gym. I informed the front desk on 12/ 27 and 12/28, and it was never fixed.

Apparently, there were others that had complained about the issue as well.

When I was checking out, I informed the manager, and she did not even appear to know anything about it, and when she looked in the pass down log, she discovered the two complaints I had filed. She then said that the person trouble shooting the issue had stated that the TV was working, and maybe they misunderstood that it was the TV and not the connection.

Another issue is that the hotel is next to the 69 freeway, and you can hear the Semi's downshifting. If you don't mind a little noise, it's not too bad.

In addition, they charge $7 for parking, although I did not see it in the search. Parking is very limited and only 2 lights work in front of the entrance. Anything away from the entrance is dark. Although, it seems to be a safe area, it just shows the lack of attention to detail.

Gym is decent, they have an outdoor pool, grills, breakfast, and fire pit and computer area.

Not having a streaming device sucked because we went out there to check out the area and had a lot of downtime and it was too cold to use the pool.

Cheryl J.

So they don't have the awful auto turn-off fridges (which means the fridges are actually food handling safe) unlike many Marriotts. They charge $7 for parking but were out of parking passes when I checked in. . . and the laundry room was closed for renovations which led to a lot of confusion when they tried to arrange housekeeping to do guest laundry. . . and I checked out because all the laundromats close at like 6p in town. I also kept getting out bills and my credit card was pending $610, so I ended up calling the hotel which is how I found out apparently the imaginary parking pass that I paid for, was to stop from being towed (which is also imaginary), granted I would have been livid if the hotel I'm paying $240 a night to stay at, towed my rental car while I was traveling for work. I feel like there's better hotels or accommodation but whatever.

Pamela C.

Danielle checking us in was the best,....funny, engaging and went above board to upgrade our room. I wish all Marriott employees were this good. Not sure why there's a parking charge since it seems out in the middle of no-where, but that was not a real issues for us

Oliver G.

This hotel is AMAZING. Rooms are beautiful, staff is truly so sweet and they took amazing care of us. I absolutely recommend this hotel, especially if you're having a problem finding a pet friendly hotel!!! Thank you guys for taking such great care of us!!

Mikayla S. J.

Close to stores and a few chain restaurants in the Prescott Valley area. Convenient location. Cleanliness was subpar to our standards, but if you’re not picky, the rooms are large and cozy nonetheless. Breakfast was delicious, lots of options. Large outdoor fire pit and 2 separate hot tubs.