Best Western Plus Bass Hotel & Suites - Leeds, Alabama

Paul

This stay was a definite downgrade compared to other Best Western Plus locations I’ve visited. The pillows looked like they were cut in half to make more, and the bathroom walls were peeling. During check-in, I asked about a Diamond upgrade, but the front desk staff, who was on FaceTime at the time, rudely frowned and said they don’t offer anything like that.

To make matters worse, my wife accidentally left her Barefoot Dreams cover in the room. We called the hotel the same day, but they claimed nothing was found. On our way back to Texas, we stopped by in person to check, and the person at the front desk didn’t even bother to look in the lost and found, simply stating they didn’t have any covers.

Rather than escalate the situation, I’ve decided not to return to this location. Overall, it was a terrible experience. I rarely complain about hotel stays, especially for just one night, but this treatment was an exception.

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Positive: The staff were very polite and helpful. The manager was more than helpful and should be commended for taking on this property. Negative: HUGE moisture problems with this whole property. 1st room: Black mold in the bathroom. 2nd room was musty and there was dark unknown spatter over the walls. 3rd room, horrible odor and wet floors. Stay elsewhere. There are lots of other hotels near by.

Justa Drummer

Great location in Leeds, Alabama. We were in town for a few days looking for a new home over in Lincoln, and this place was convenient being right off the Interstate, and a friendly staff. There are plenty of places to eat around here. Milo's, Waffle House, and Logan's Roadhouse are highly recommended. Now, concerning this place, it's alright. It is a bit tired and worn down, and really needs to be updated. The beds are pretty meh and the mattresses need replacing. I must admit, though, that the place was pretty quiet. On the west side of the building, and south of the entrance, a huge piece of roof flashing is just blowing around and hanging on just barely. So be aware of that! I said something to the girl at the desk about it, and she said they've been trying to get someone there for a month to fix it. Really? I'll bet the City inspector could speed up that process! I'd give this stay more of a 3.5. But you round up if you don't have that option, right? Would we stay here again? Possibly, but probably not.

Soja Nomanji

Stay was great waffle breakfast was great but I accidentally left a bag when we departed and was told It would be shipped back to me and it's been months. I've called half dozen times and was assured the matter was to be resolved and not to worry it was being shipped back to me. I even offered to cover whatever charges that brings. Still never saw the bag again and no email or calls back in my multiple follow up attempts. What's the problem ?

Charlie joubran

Naveed is phenomenal and gives exceptional customer service. The employees are hard working and down to earth people, the housekeeping is great and timely! And the breakfast is always good, best price for hotel and it allows pets too.

Kim Martinez

We got moved rooms 3 times because of a really strong mildew smell. You could still smell it in the 3rd room, but it wasn't as bad so we just stayed with it. We did inquire about getting our money back so we could go somewhere else, but the man said that he couldn't do it and would have to call the owner to come in. The hotel was really outdated, and the renovations they did try to do were shoddy at best. We stayed 3 nights, and the guy at the front desk never went home. He was there day and night. He was very nice thigh. The pool was disgusting. The water was really murky, and the whole area was filthy. We didn't dare to try and swim, which sucked because we had kids with us, and that was part of the reason we chose that hotel. And the icing on the cake.. We ended up leaving a night early without getting refunded because on our final night there, we realized they had a bedbug infestation. I will add that we had someone stay on the third floor who didn't notice anything. We were on the second floor. So it might not be the whole hotel. But our room definitely had them. I definitely would not recommend staying here, and if you do, ask if you can see your room before you put any money down because they will not refund you.

TheBaileys B

Having stayed in other BW, I was glad to stay at the one in Leeds, AL. The desk clerk was cordial though seemed a bit distracted by his pizza waiting on the desk. The room was clean as was the hallway (I do pay attention to little things) and the bed was comfortable. I was given a room with a handicap shower which in itself was okay but the shower kept leaking out onto the restroom floor even after the water was shut off and I'd wiped the floors dry. Also, the hair dryer was missing, so be sure to bring your own just in case. All in all it was a nice stay with a comfortable sleep.

Takisha A

This hotel has a known bedbug issue. The are active. When I confronted the Front desk he turn to the housekeeper and told her that 326 still has bedbugs. This is an older hotel that definitely needs to be cleaned and updated. The pool is gross and over chlorinated. The breakfast is mediocre. They did not charge me for the room but I would rather not have slept in a bed bug infested room.