Conan V.
2/5
Pros - Location
Pros - Rooms Clean
Pros - shower amenities nice
Pros - working heater
Cons - Service - we asked for extra pillows and towels a month in advance. we were advised via email that extras would be in room waiting. (actually there was none and we had to beg for 1 extra towel and 1 extra pillow)
Cons - Room Danger - raised floor of bathroom means a. tripping and falling b. damaging feet and toes (which in fact we did trip and I smashed my toe thankfully nothing broken) Did Front desk do anything about it? Nope. They said and I quote (we're aware of it.) no compensations, no i'm sorry are you ok, do you need medical attention, nothing.
Cons - Room Danger - in addition to deadly raised floor, property puts a five foot tall hanger rack right next to the bathroom entry which oddly enough when the lights are off you walk right into it and get hangars dangling in your face and kicking the hangar rack. Why would this be there? Why would this not be against the wall not in the walk way? Great Question.
Cons - no email updates about any of these items in question in addition nothing about pool being out of order. Yes we know it's winter time but the weather was fantastic but since no notice of pool being out of order no pool.
Cons - customer service. I don't know exactly how you manage to stay in business when you charge what you charge and then treat or not treat guests like this. no happy greetings, no happy departures. barely any english at all (which is fine but still) If it weren't for the outstanding location of your place we'd probably be trying to find something else. Based on the trouble we had this time around we'll probably be forced to since the management was aware and no notices were sent out, no warnings no nothing. rent at your own risk. I certainly hope you change how you do business before someone really gets hurt and you lose the property under some type of crazy litigation. Until next time.
