Holiday Inn Canyon de Chelly (Chinle), an IHG Hotel - Chinle, Arizona

Diamond

First of all, welcome to Chinle and Canyon de Chelly. Please enjoy the park and the tours through the park via jeeps or horseback, and our hiking trails. There is plenty to do and the scenery is so beautiful. Remember, you are on an indigenous homeland and thus, there may not be all the amenities you may be accustomed to, but please do enjoy the area. The hotel is okay, but for Chinle, this is one of the best ones here. I have stayed here many times for work and for pleasure and I do recommend it. It is getting a bit dated, but overall it beats camping. The rates are also excellent when you compare to other areas just off the Navajo Nation. The rooms are clean, the water is hot, the rooms have great heaters and coolers, and there is a restaurant and pool on the premises. Enjoy!

Karla A.

The hotel is a bit dated but very comfortable and quiet. We enjoyed having a balcony. The front desk staff is friendly and helpful. It's a great location for joining a tour of Canyon de Chelly or driving the north or south rims. We had a yummy Navajo taco in the restaurant. Bring drinking water. The hotel water is discolored. You can also get filtered water in the fitness room. I recommend staying here for a Canyon de Chelly visit.

C C.

We had the worst stay at Holiday Inn ever here!! The Aaron guy who is the Reservations Manager had the worst attitude and refused to refund our stay. When we checked in we had to change rooms multiple times before we could settle in, due to weed smells, giving us 1 bed instead of 2, and the last room the toilet didn't work. 3am trying to get the toilet to work, we were refused additional towels (and general toilet help) until day shift arrived. When I requested to cancel our second night stay and a refund- Aaron never apologized, stared at me with a cold glare, and only offered 2 breakfast coupons for the trouble. Despite the dining room being booked both days we stayed there, the coupons would have been useless. My third party booking requested the refund as well and Aaron treated them disrespectfully, as well. He was friendly to only certain tourists. We had to rebook with Best Western and the rooms were way better and the staff was super friendly there. This location ought to be ashamed of how they run their business , it is well known to the locals about the Aaron guy being rude and this location going down hill. Garcia's used to be a nice restaurant, now it's just rented out to people the managers know. Beyond disappointed by the treatment we received right before the holidays. I agree with another review that this place needs to be investigated by IHG.

Patrick F.

Nice enough, older Holiday Inn with 3 separate buildings. A little confusing when you first pull in as to where to go to park and check in. Front desk clerk was very nice, hotel was mostly empty in early November. The restaurant on site was good, but nothing to write home about. Clean, reasonable price, nice people, good location for visiting Canyon de Chelly. Just what you expect from an older HI.

Chenise

Positive: Everything was nice. It was my 2nd time staying, the room was great, staff was very friendly and I even enjoyed the outdoor scenery. Negative: Onoy tiny thing was there was a k-cup left in the coffee machine. Not even a big deal.

Diane W.

Clean rooms, quiet, neat entrance to Canyon de Chelly. Very convenient and reasonably priced. Breakfast in the dining room was not great but our only option at that time. Highly recommended if you’re touring the canyon. Tour guides pick you up at hotel.

Amanda

We came here two times in late October. Both times were problem:
1. They told us when the dinner time ready but it wasn’t valuable due to dinner reserved by group.
2. We always book room with breakfast when we travel. We confirmed that with them both on the phone when we booked and when we checked in, but we still got separated charge for the breakfast. They called it lunch buffet, no toast, very few choices. I would choose Denny’s for better price.
3.I can accept the water is yellow if they did their service right.
4. Different Staffs can’t keep same information of our requests. , we always book first floor and confirm with it otherwise we choose another hotel, when we checked in, they just put us on second floor we have to wait for they reset up rooms.

We were upset for two times. We promise us we won’t came back again. We have no problems with another Holiday Inn, We travel a lot.

Cyndi75

Way better then the other place we stayed at a cpl weeks prior. Very clean and comfortable beds. Housekeepers aren't hard to find during the day. Good parking and check in was fast and quick when booked online. We definitely staying here next time we pass through.